Jabfab是一個實時服務編排平台,它授權前線服務操作提升其CX遊戲。
JabFab provides businesses with an always-on, zero-install SaaS solution that helps teams:
* Capture real-time feedback from customers, employees, and guests
* Trigger instant alerts to frontline teams for immediate issue resolution
* Drive operational efficiency by identifying service gaps before they escalate
* Deliver measurable improvements in customer satisfaction and retention
<> Why It Matters:
Traditional surveys and reflective feedback only tell you what went wrong after the fact—when it’s too late to fix the experience. Jabfab確保服務團隊具有此刻採取行動的工具,防止負面經歷,並將潛在的投訴變成忠誠度的機會。
JabFab is trusted by leading organizations across healthcare, hospitality, transportation, and facilities management, including:
* Hospitals & Healthcare – Real-time patient and visitor experience insights
* Hotels & Hospitality – Guest satisfaction feedback at key service touchpoints
* Parking & Transit – Live feedback from customers using valet, self-parking, and shuttles
* Facilities & Property Management – Ensuring top-tier service standards in corporate and residential properties