SolarWinds

Pachet care combină Web Help Desk și Dameware pentru ticketing centralizat, gestionare IT cu inventar, bază de cunoștințe, management schimbări, raportare și control remote multiplatformă, inclusiv din exterior firewall.

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The Help Desk Essentials Pack is the combination of Solarwinds® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.

Key features:

Centralized ticketing and incident management
IT asset management (ITAM) with automated discovery and centralized inventory
Built-in knowledge base for self-service
IT change management and customizable approval workflows
Reporting, SLA alerts, and customer surveys
Remote control Windows®, Mac OS® X and Linux® systems
Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
Remote access to support end-users outside the firewall

Categorii: BusinessHelp Desk SoftwareSecurity Information and Event Management (SIEM) SoftwareDigital Risk Protection (DRP) PlatformsLog Analysis SoftwareAIOps Tools and PlatformsETL ToolsNetwork Management ToolsRemote Desktop SoftwareRemote Support SoftwareServer Monitoring SoftwareWAN Edge Infrastructure Software

Declinare a răspunderii: WebCatalog nu este afiliat, asociat, autorizat, aprobat de sau conectat oficial în niciun fel cu SolarWinds. Toate numele produselor, siglele și mărcile sunt proprietatea deținătorilor respectivi.