De Help Desk Essentials Pack van SolarWinds combineert Web Help Desk en Dameware Remote Support voor geautomatiseerd IT-ondersteuning en ticketbeheer.
The Help Desk Essentials Pack is the combination of Solarwinds® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.
Key features:
- Centralized ticketing and incident management
- IT asset management (ITAM) with automated discovery and centralized inventory
- Built-in knowledge base for self-service
- IT change management and customizable approval workflows
- Reporting, SLA alerts, and customer surveys
- Remote control Windows®, Mac OS® X and Linux® systems
- Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
- Remote access to support end-users outside the firewall
Disclaimer: WebCatalog is niet gelieerd aan, verbonden met, geautoriseerd door, onderschreven door of op enige wijze officieel verbonden met SolarWinds. Alle productnamen, logo's en merken zijn eigendom van hun respectieve eigenaren.
