Omnilinx

Omnilinx는 고객 지원 및 커뮤니케이션을 위한 웹 기반 멀티채널 플랫폼으로, 다양한 채널에서 고객 상호작용을 통합 관리합니다.

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Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS.

Key features of Omnilinx include:

Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations.
Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions.
Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey.
Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support.
Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration.
Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise.
Multiple websites support within the same business account.
Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions.
Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities.