LiveChat

LiveChat

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LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one customer service platform is used by over 38,000 customers in 150 countries. It stands out with its simple and intuitive design, making it easy for both support agents and customers to use it right off the bat. LiveChat allows you to customize communication with customers to meet and exceed their expectations. It focuses on providing seamless service with powerful features that support customer service teams. It can be used on mobile devices, so you can be sure you never lose any leads, even when you’re on the go. Mobile chat can also work in the background, so no matter what you do on your phone, the application will keep inviting prospective visitors and notify you about incoming chats. LiveChat’s chat widget is completely customizable, which makes it look and feel like a natural part of your website. One of the most powerful features in terms of gaining leads is automated greetings, which allow you to offer visitors help before they even reach out to the support team. Automated chat invitations can also be customized based on a customer’s behavior, improving customers' overall experience with the brand. With LiveChat, customer support teams can run multiple chat sessions at the same time. Agents can use a sneak peek to see what customers are typing before they hit the “send” button and use canned responses, which help them to reduce the average handle time and delight customers. To make their service friendly and personalized, agents can use customer details displayed in the sidebar during the conversation. It gives much-needed insights into the most important data about a customer. Agents can tag every chat session, which allows them to later spot popular inquiries and improve their product or service. With LiveChat’s advanced reporting capabilities, support and sales teams can track their performance, spot improvements, boost productivity, and as a result, gain happy customers and enjoy more sales. LiveChat helps to manage customer messages, automate the workflow, and collaborate within teams. It supports chatbots, letting brands build and launch conversational chatbots without coding and stand out with customer service. It also offers a self-knowledge base for fast and effortless self-service. LiveChat provides 200+ powerful integrations that allow businesses to extend the value of their existing tools. It integrates seamlessly with popular CRM solutions, such as Hubspot and Pipedrive, ecommerce services like Shopify and BigCommerce, and messaging apps, such as WhatsApp and Facebook - allowing to synchronize customer data and keep communication in one place easily. It supports payment services, such as PayPal or Stripe, allowing customers to make orders and payments directly from the chat. It works with email services such as Mailchimp, helping to gather and nurture leads after a chat. There are many more integrations available supporting businesses in providing excellent customer service and boosting their sales. The LiveChat team is always ready to assist with anything 24/7/365. LiveChat’s Support Heroes provide the best customer service experience by quickly responding to questions, resolving issues, and providing solutions.

LiveChat je sveobuhvatna platforma za usluge kupcima namijenjena poboljšanju interakcija u stvarnom vremenu između poduzeća i njihovih kupaca. Omogućuje tvrtkama da integriraju podršku za chat uživo u svoje web stranice ili aplikacije, pružajući prilagodljivi widget koji se može prilagoditi njihovom identitetu marke. To uključuje opcije za prilagođavanje boja, profila agenata i postavljanje widgeta.

Ključne značajke LiveChat uključuju podršku za omnichannel poruke na platformama poput Messenger -a, Instagrama za posao, SMS, WhatsApp Business i e -pošta. Također nudi mogućnosti glasa, videozapisa i dijeljenja zaslona, ​​omogućujući bešavnu komunikaciju. Poduzeća mogu dijeliti proizvode izravno putem chata uživo koristeći kartice proizvoda, koje uključuju slike, cijene i opise, što kupcima olakšava kupnju proizvoda bez napuštanja razgovora.

Alati za izvještavanje i analitiku LiveChata pružaju uvid u mjerne podatke o korisnicima kao što su volumen chata, vrijeme odziva i zadovoljstvo kupaca. Ta se izvješća mogu prilagoditi i izvoziti za daljnju analizu. Uz to, LiveChat podržava preko 200 integracija, omogućujući tvrtkama da prošire svoju funkcionalnost povezivanjem s drugim alatima za usluge kupcima.

Platforma također uključuje značajke kao što su interaktivni pozdravi i biblioteka unaprijed napisanih odgovora na pojednostavljenje interakcija s kupcima. Iako LiveChat ne uključuje nativni chatbot ili značajke za pomoć, on se može integrirati s odvojenim softverskim rješenjima kako bi se pružilo sveobuhvatnije iskustvo korisničke usluge. Sve u svemu, LiveChat je svestran alat za tvrtke koje žele poboljšati svoje internetske mogućnosti angažmana i podrške kupcima.

Ovaj opis generirala je umjetna inteligencija (AI). AI može pogriješiti. Provjerite važne informacije.

Web stranica: livechat.com

Odricanje odgovornosti: WebCatalog nije povezan, pridružen, ovlašten, odobren ili na bilo koji način službeno povezan s LiveChat. Sva imena proizvoda, logotipi i brendovi vlasništvo su njihovih odgovarajućih vlasnika.

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LiveChat - Desktop aplikacija za Mac, Windows (PC) - WebCatalog