ISI Analytics

ISI Analytics

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Website: isianalytics.com

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ISI Analytics is a comprehensive tool designed to support data-driven decision-making in research and analytics. It provides users with a robust platform to analyze and evaluate research performance, leveraging trusted data sources to inform strategic planning and collaboration.

The app's primary functions include benchmarking research programs against peers, assessing collaborations, and monitoring progress toward specific goals. It offers multiple impact measures, such as publications, patents, and grants, to demonstrate outcomes effectively. Users can also access journal analytics to align library resources with researcher needs, utilizing metrics from reputable sources.

Key features of ISI Analytics include flexible reporting options, which empower stakeholders to make informed decisions across various levels of an organization. The app supports innovative indicators that normalize citation data, allowing for fair comparisons across different institution sizes and subject areas. Additionally, it facilitates the evaluation of contributions to broader societal goals, such as the United Nations' Sustainable Development Goals.

By integrating these capabilities, ISI Analytics helps institutions optimize their research strategies, identify emerging trends, and demonstrate the impact of sponsored research. It provides a structured approach to research evaluation, enabling users to track progress and plan for future initiatives effectively.

ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure. The Ultimate Queue Performance Tool Call Center Insights powered by ISI Queue Analytics Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center. ISI’s Queue Analytics platform coupled with existing call queuing capabilities from Cisco, Webex and Microsoft enables customers to significantly reduce Contact Center operational costs. With advanced reporting capabilities, call recording and real-time performance metrics, ISI provides a solution suite enhancing each of your call center queues. If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Its SaaS software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.

Website: isianalytics.com

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ISI Analytics - Desktop App for Mac, Windows (PC) - WebCatalog