CustomerGauge
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Website: customergauge.com
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The Account Experience software automatically captures and distributes feedback from your accounts including non-survey data to front-line managers in real time to help them reduce churn, drive up-sells and close new business with promoter-based referrals.
CustomerGauge is a B2B customer experience management platform that enables clients to:
- Collect customer feedback from multiple stakeholders in an account
- Create custom dashboards for displaying real-time results
- Set goals and targets for closing the loop with customers
- Segment customer insights by region, product, facility, and more.
- and align employees CX-related business initiatives
CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to:
- Identify and prioritize the most impactful customer experience improvements
- Forecast the impact of future CX improvements across the customer journey
- and report on the ROI of valuable customer experience initiatives
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Website: customergauge.com
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