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VOCA is a comprehensive platform designed to enhance customer interaction and engagement. It integrates seamlessly with Microsoft Teams, leveraging Azure's infrastructure to provide a robust and reliable contact center solution. VOCA's key features include multi-channel integration, allowing users to manage voice, email, and webchat interactions from a single interface. It also offers advanced call routing capabilities, such as skill-based routing, which ensures that calls are directed to the most suitable agents based on their expertise.

VOCA incorporates conversational AI, enabling automated handling of routine customer inquiries and freeing agents to focus on more complex issues. The platform includes a no-code flow designer, allowing users to create custom call flows and automate connections to various systems. Additionally, VOCA supports CRM integration, which helps personalize customer experiences by providing agents with access to relevant customer data.

The app provides real-time dashboards and historical reports, offering insights into service patterns, queue activity, and customer interactions. This data helps supervisors optimize agent performance and improve overall customer satisfaction. VOCA is designed to be scalable and flexible, accommodating a limitless number of agents and supervisors, making it suitable for organizations of all sizes. Its integration with Microsoft Teams ensures compliance with enterprise standards, enhancing reliability and trust in sensitive data handling.

VOCA brings Vietnamese students smart foreign language learning solutions, helping them be ready to overcome all barriers in conquering English. VOCA's solution offers: 1. Innovation in Learning Methods: on VOCA, each language skill will be approached by learners using different learning methods instead of embracing it all like traditional ways of learning English. Each lesson is designed by VOCA through interesting learning games to help make language learning easier to learn and remember. With online language teaching tools and methods, learning English is no longer a boring, repetitive process but becomes a fun and engaging experience for everyone. 2. Overcoming limitations through Technology: with the strength of the technology team, FANKEN (the company that owns the VOCA project) is a pioneer in Vietnam in successfully building an online English education model. online helps solve the limitations of traditional English learning methods as well as help learners access language learning more easily and effectively. Now, no matter where you are, urban or rural, living in Vietnam or studying abroad, you can learn English, just need a device with an Internet connection. 3. Create a Personalized Learning Experience: Each of us is unique; We learn languages in different ways. English courses on VOCA are designed to adapt to each person's learning needs. Students can choose to learn English according to each skill, according to route, according to need, or English programs. in class.

Website: voca.vn

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VOCA

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