Thulium

Provide exceptional customer service and answer customer inquiries from anywhere. Your Contact Center system can be in your pocket! The application was created for traveling agents, managers and team leaders to provide them with access to Thulium applications in real time. ** be up to date Access to the list of current applications will allow you to manage and control the Helpdesk situation straight from your phone. ** answer applications and add comments Now, even being on the way, you can respond to applications from the client. In addition, in the thread of correspondence with the client you will add comments, which will make it easier for you to save the most important information outside the office. ** Get access to customer information Check information about your clients to get a better context of conversation while working on applications. ** Manage your applications Straight from the phone, you can attribute to notification, change its category, priority, status and choose the queue to which the notification will be assigned. Thulium is a Contact Center system dedicated to support departments and BOK to serve all communication from customers. Thulium allows the integration of all contact channels - connections, emails, chats and FB Messenger in one tool, raising the level of service and building customer loyalty. Thanks to functions such as customer identification, contact history, group email box or reporting guarantees that no contact from the client will die and employees effectively do their work.