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Top UCaaS Platforms - United States

UCaaS, or unified communications as a service, acts as a central hub for communication and collaboration within organizations. These platforms offer features like VoIP, instant messaging, video conferencing, and other collaboration tools, all within a single, cloud-based system. UCaaS platforms can connect entire enterprises, enabling rapid and streamlined communication and decision-making by providing various functionalities in one product. While "unified" in UCaaS means bringing together, not universal, the aim is to consolidate all corporate communication methods under one umbrella. UCaaS products encompass features found in separate solutions such as VoIP software, video conferencing software, internal communications software, and other team collaboration tools. Instead of purchasing these solutions individually, businesses can use a UCaaS platform to access all these features in a more flexible package. The integrated nature of these platforms allows users to monitor and receive alerts through a single medium. Although UCaaS platforms offer extensive functionality, many can integrate with external content management systems or contact center software, depending on the organization's specific needs. However, it is rare for UCaaS platforms to provide standalone email capabilities, typically relying on the business's existing email system for messaging and coordination.

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Zoom

Zoom

zoom.us

Zoom is a video conferencing app that allows users to hold virtual meetings, enabling video chats, screen sharing, and integration with various tools.

Zoho Cliq

Zoho Cliq

zoho.com

Zoho Cliq is a business communication app that enables organized conversations, messaging, calls, and file sharing for teams in hybrid work settings.

RingCentral

RingCentral

ringcentral.com

RingCentral Contact Center is an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations (including leading CRMs) and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution, offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

CallRail

CallRail

callrail.com

CallRail is a lead intelligence platform that helps businesses track and manage leads through calls, texts, and chats, providing insights to optimize marketing efforts.

Net2Phone

Net2Phone

net2phone.com

Net2Phone is a cloud-based VoIP service that offers voice, video, and messaging for businesses, enabling communication with features like call management and video conferencing.

8x8 Work

8x8 Work

8x8.com

8x8 Work is a cloud-based collaboration app that combines voice, video, and messaging for seamless business communication across devices.

Webex

Webex

webex.com

Webex Webinars (formerly Webex Events) is a scalable webinar platform that can create engaging and impactful experiences for everyone, from small sessions to massive global audiences. Make webinars inclusive, engaging, and interactive: • Encourage active participation with moderated Q&A, live polling, chat, emoji reactions, and gesture recognition • Let attendees listen in their preferred language with live interpreters included in session • Dive deeper into topics or encourage connections with breakout sessions Deliver professional and custom webinars at scale • Manage the stage and content that your audience sees before, during, and after the event • Curate the attendee registration experience with custom branding options and themes • Rehearse the entire presentation with co-panelists before going live • Accommodate up to 100,000 attendees • Reach global audiences with real-time translations in 100+ languages

Zoho Meeting

Zoho Meeting

zoho.com

Zoho Meeting is an online platform for hosting secure meetings, webinars, and conference calls, supporting screen sharing and audio/video communication.

Ring4

Ring4

ring4.com

The affordable & easy online business phone system. Setup your business phone number in 30 seconds and call, text and video conference in the cloud. Say goodbye to costly extra SIM cards, data plans and landlines.

Nextiva

Nextiva

nextiva.com

Nextiva is a communication platform that integrates voice, video, SMS, and messaging to streamline customer interactions and internal communications for businesses.

GoTo

GoTo

goto.com

GoTo is an app for online video conferencing and IT management, enabling virtual meetings, collaboration, and comprehensive IT solutions for businesses.

Rocket.Chat

Rocket.Chat

rocket.chat

Rocket.Chat is a secure team communication platform that offers messaging, voice, and video calls, with strong encryption and customization for regulated organizations.

Vonage

Vonage

vonage.com

The Vonage app is a communication platform for businesses that facilitates voice, video, and text communications, with features for collaboration and customer service automation.

CallTrackingMetrics

CallTrackingMetrics

calltrackingmetrics.com

CallTrackingMetrics is a call tracking platform that helps businesses analyze calls and optimize marketing strategies through data-driven insights and CRM integrations.

Cisco

Cisco

cisco.com

Cisco Spaces is a cloud platform that connects people & things with spaces to transform buildings into smart spaces. Using the power of Cisco devices as sensors (Catalyst, Meraki, Webex) and the Spaces ecosystem, the platform aims to make buildings safe, smart, sustainable, and seamless. Cisco Spaces harnesses the power of Cisco hardware and sensors (Catalyst, Meraki, Webex) making buildings safe, smart and sustainable with seamless people experiences.

Ringover

Ringover

ringover.com

Ringover is a multichannel cloud communication app for calls, SMS, video calls, and emails, enhancing business communication and customer interactions.

Telzio

Telzio

telzio.com

From startups to enterprises, companies worldwide rely on Telzio for mission-critical phone services. Easy to deploy, manage, and scale.

Thirdlane

Thirdlane

thirdlane.com

Thirdlane Connect serves as a versatile customer communication and team collaboration application, offering your team a suite of features including chat, voice and video calls, conferencing, screen sharing, file sharing, and seamless integration with CRM and various other business applications. Facilitating multichannel customer communications and team collaboration, Thirdlane Connect is designed for both local and remote workers, supporting web browsers, iPhone, Android devices, as well as Windows, Linux, and Mac desktops. This powerful application is fully integrated with and powered by the Thirdlane Business Phone System or Thirdlane Multi Tenant PBX platforms. These platforms can be securely deployed in various settings, whether on premises or in private or public clouds, ensuring flexibility and security for your communication infrastructure.

Vowel

Vowel

vowel.com

Vowel is an AI-powered video conferencing tool that streamlines meetings by providing summaries, transcripts, and search functionality for improved collaboration.

Fuze

Fuze

fuze.com

At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition between calling, meeting, chatting, and content sharing, and collaborate on any device, whenever and wherever they choose.

Enablex.ai

Enablex.ai

enablex.io

EnableX.io is a Singapore-based, global, full-stack communications platform and solutions provider that enables developers and businesses to deliver a holistic omnichannel experience to their consumers using video, voice, SMS and WhatsApp APIs, SDKs and low code solutions. Backed by a team of over 50 passionate technologists, it empowers Fortune 500 companies as well as start-ups across the globe through its interactive and highly engaging customer experience platform. Founded in 2017, the company has established a strong presence across APAC, US, and Europe, serving customers from a diverse industry including Healthcare, Telecom, BFSI, Education, Retail, and E-commerce. An industry first, EnableX.io is offered both as a cloud and on-premise CPaaS platform. This flexible deployment capability allows us to work with Telco's and service providers looking to launch CPaaS under their brands as a fully white-labeled offering. It also addresses the needs of enterprises looking at the private deployment of CPaaS due to regulatory and data privacy requirements, and the developer community at large. EnableX.io is a full-stack CPaaS service empowering businesses to deploy omnichannel communication (Video, Voice, SMS, and Messaging) across devices and platforms. From one-to-one chats to large-scale broadcasts, we make communications smarter, flexible and more personal, helping enterprises stay ahead in the digital world.

Genesys Cloud

Genesys Cloud

genesys.com

Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.

Commio

Commio

commio.com

Commio is a cloud voice and text messaging API platform that enables a company to deliver rich omnichannel customer conversations at scale. It’s unique: it is the only CPaaS that gives its partners total control and transparency, plus reliable, high-quality, cost-effective communications. It is the essential ingredient that makes its partners’ products, services, and experiences better. Commio's smart, reliable voice and messaging solutions are easy to implement and scale with you, so you can deliver more calls and texts, be more competitive, and save money. Building amazing experiences that engage and delight your customers is easy with Commio. With Commio, you get peace of mind and happier customers. Find out why thousands of software platforms and enterprises trust Commio with their communications. Get a demo today. Its flexible, developer-friendly Messaging API makes it easy to deliver high-capacity text messaging. From brand and campaign registry to sending through every major gateway, if you can dream it, it can send it. Intelligent call routing with multiple layers of redundancy means less worry and more happy customers—plus lower costs. See beyond the Voice API to gain visibility into every call, then take control of routes and carriers to improve call delivery and quality. That’s Commio peace of mind!

Mitel MiCollab

Mitel MiCollab

mitel.com

Mitel MiCollab is an enterprise app that centralizes voice, video, messaging, and collaboration tools for effective communication across multiple devices.

Telavox

Telavox

telavox.com

Telavox is a European tech company in the telecom industry that offers a world-leading communication platform with solutions for smart and efficient telephony, PBX, chat and much more. Founded in 2003 and with headquarters in Malmö, Sweden, Telavox currently employs more than 360 employees. The Telavox platform has more than 300 000 business seats with 60k customers, operational in 9 counties.

Zellim

Zellim

zellim.com

Zellim gives you all of the tools you need to communicate and collaborate in an easy-to-use platform so you can be productive from anywhere. One subscription offers you five + collaboration, communication, and project management features that replace a number of subscription apps people already pay for. Save money and time with Zellim, an all-in-one remote collaboration suite of tools.

CINNOX

CINNOX

cinnox.com

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. They help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data They achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

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