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Omnichannel commerce software enables businesses to create a seamless buying experience by allowing customers to interact through all available purchasing and influence channels. This type of software provides a unified platform equipped with all the necessary tools to manage multiple channels, including online, mobile, in-store, and social media. It maximizes customer touchpoints while minimizing backend efforts. Any commerce business can benefit from an omnichannel solution, particularly those integrating online and brick-and-mortar channels, which traditionally operate quite differently. To achieve optimal performance, omnichannel commerce software should integrate with e-commerce platforms, retail management systems, ERP systems, and marketing software. The configuration of these integrations will vary based on the platform and user needs, but the primary objective is to connect all relevant sales channels. Additionally, omnichannel software must manage both online and in-store channels, in contrast to multichannel retail software that focuses primarily on unifying various e-commerce channels.
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Salesforce
salesforce.com
Salesforce.com, inc. is an American cloud-based software company headquartered in San Francisco, California. It provides (CRM) customer relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development. In 2020, Fortune magazine ranked Salesforce at number six on its 'List of Top 100 companies to work for', based on an employee survey of satisfaction.
Endear
endearhq.com
Endear is the first retail Customer Relationship Management platform built for in-store associates to send and track personalized customer outreach. Endear connects with point-of-sale and other relevant apps to consolidate all of your customer info, notes, and purchase history into unified profiles with real-time reporting. Think of it as the little black book of client information, the tools to message them, and the analytics to track it - all in one easy-to-use app.
BigCommerce
bigcommerce.com
About BigCommerce BigCommerce (Nasdaq: BIGC) is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, SoloStove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco, and Sydney. For more information, please visit www.bigcommerce.com or follow us on Twitter, LinkedIn, Instagram and Facebook.
Pepperi
pepperi.com
Pepperi provides consumer goods brands and wholesalers with a comprehensive B2B commerce platform to consistently manage all aspects of their omnichannel sales. Empowering you to sell more, better and faster, our platform uniquely combines B2B e-Commerce, Sales Force Automation, retail execution & route accounting (van sales) into an integrated mobile solution that runs natively on all devices to maximize in-person and online B2B sales. Over 1000 customers, in more than 60 countries, across different verticals – FMCG, beauty & cosmetics, food & beverage, eyewear and many more - rely on Pepperi to plan, execute and analyze their B2B omnichannel sales: • Web and mobile B2B e-Commerce platform enables buyers to order anytime, anywhere • On/offline order-taking made easy with e-catalogs, trade promotions and full customer data • Retail execution app for in-store auditing, merchandising and replenishment • Direct Store Delivery and van sales powered by a route accounting app for iOS and Android • Manage trade marketing promotions across all channels simultaneously, using an intuitive user interface • Central management streamlines omnichannel operations across customer touchpoints Pepperi’s enterprise-grade platform seamlessly and securely integrates with ERPs such as SAP Business One, SAP Business By Design and many others, making data fully accessible to field reps and buyers, on all devices, online and offline.
Linnworks
linnworks.com
Linnworks is the global growth platform for omnichannel retailers. Power your entire commerce operation from a single platform. With more than 100 integrations (including popular platforms like Amazon, eBay, Shopify, and Walmart), Linnworks covers everything you need - from order and inventory management, analytics and forecasting, warehouse management, selling channel listings, and 3PL/fulfillment. Empower your team with real-time inventory visibility, seamlessly integrated sales channels, and automation for thousands of critical tasks such as order routing. Rest assured that your inventory is always accurate, and that every order is fulfilled correctly and efficiently. Ready with everything you need. Steady to meet the opportunities ahead. Whatever your ambitions, get going and keep growing with Linnworks.
Epicor
epicor.com
Epicor ERP system is modular, industry-specific software used to manage business processes company-wide. Epicor software works well for managing accounting and finance, human resources, customers, the supply chain, inventory, distribution, and manufacturing production management. Epicor software is available on-premises and as SaaS cloud ERP (enterprise resource planning). Epicor offers Business Management Platforms as industry-specific ERP solutions. Epicor Software Corporation innovates to incorporate newer technologies into the ERP system. For example, Epicor uses the Industrial Internet of Things (IIoT) to connect machines with sensors and PLCs (programmable logic controllers) on the shop floor in its Advanced MES (manufacturing execution software) that seamlessly integrates with the Epicor ERP (and MRP) system. Epicor provides advanced omnichannel, including eCommerce, software for retailers.
DelightChat
delightchat.io
Increase Sales & Manage Support Effortlessly - Omnichannel Customer Support - Reply to customers across all channels from one unified dashboard - WhatsApp, Instagram, Facebook, Email & Live Chat. - WhatsApp Marketing - Send promotional broadcasts using Official WhatsApp API and grow your sales. Automate abandoned carts recovery, send order notifications, and verify cash on delivery orders using WhatsApp.
Omnichat
omnichat.ai
Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.
SAP
sap.com
SAP is the leading enterprise application and business AI company. They stand at the intersection of business and technology, where their innovations are designed to directly address real business challenges and produce real-world impacts. Their solutions are the backbone for the world’s most complex and demanding processes. SAP’s integrated portfolio unites the elements of modern organizations — from workforce and financials to customers and supply chains — into a unified ecosystem that drives progress.
Kibo
kibocommerce.com
Kibo eCommerce is a composable solution built to simplify the management of complex product catalogs, search, pricing, order, and customer management across multiple channels with rich extensibility and instant usability. Scale your business with a future-proof platform that expands beyond traditional core commerce to simplify and accelerate growth. Rapidly deploy B2B and B2C Omnichannel experiences with Kibo Omnichannel Starter Stores that contain pre-built integrations, workflows and processes to Kibo services like search, inventory, search, order routing to support programs like BOPIS & Ship to Store. Quickly deploy a storefront from scratch with connector kits to popular frameworks such as React Storefront, Vue Storefront, and Next.js Commerce and deployment platforms. Integrate with top headless CMS providers through pre-built integrations or use Kibo APIs to integrate existing systems.
Shipedge
shipedge.com
Shipedge is a modular and scalable solution to automate complex eCommerce Operations. The Shipedge is completely web-based and its main modules are Order Management and Warehouse Management Systems to automate eCommerce operations. We help companies create efficient order fulfillment managing one or multiple warehouse (fulfillment networks). Other modules include Returns & Exchanges, Multi-carrier shipping, Supply management, Multi-channel Integrations, Order Routing, 3PL Billing, Mobile WMS apps and much more. Shipedge's Order Management Solution (OMS) connects all possible inventory sources to many online selling channels. Shipedge routes orders to the best inventory location, deciding between Store shipping or Pick-up, Fulfillment Centers or partner Warehouses, including managing cross dock transfers between your Distribution Centers. Other modules include Supplier Management, Inventory Forecasting. Shipedge reduces inventory and shipping costs, while improving your customer experience. Shipedge’s comprehensive Warehouse Management System (WMS) is designed for eCommerce Fulfillment Centers running multi-tenant operations. It includes Barcoding technology, Smartphone Mobile Apps, Project Management, Packaging algorithms, comprehensive Returns & Exchanges, Shipping Rate-shop, Lot/serial#/expiration Control and much more. Shipedge uses cutting-edge web and wireless technologies to streamline and simplify operations eliminating errors, optimizing space utilization and reducing labor costs. Shipedge is the most comprehensive OMS and WMS solution for simplifying and automating complex eCommerce operations.
ikas
ikas.com
ikas is an innovative e-commerce platform that has been specifically designed for small and medium-sized enterprises and entrepreneurs. Its user-friendly interface allows the user to easily create an online store without requiring any technical expertise. Furthermore, its advanced features enable the sale of the products seamlessly through various channels, including marketplaces, physical stores, and the brand’s own e-commerce website, on an international scale. One of the most notable features of the platform is its multi-channel sales functionality that facilitates the management of all the orders and stocks in one unified dashboard. With a single click, one can efficiently transfer all of their products to their own e-commerce website using ikas. In addition, the platform's high conversion rates can be leveraged to enhance SEO performance, thereby resulting in better outcomes and increased profit margins. ikas offers a robust e-commerce infrastructure that enables the fast and efficient creation of e-commerce websites. The platform holds unlimited products, traffic, and web space, free shipping integration, advanced return management, discount campaigns, and 24/7 expert customer support. Additionally, users can take advantage of bulk assignment of categories, tags, and sale prices to products, as well as receive cart reminder notifications via SMS and WhatsApp. Moreover, the platform's payment solution, ikasPay, offers the advantage of receiving payments the next day, while e-export to all countries is free. By selecting ikas, users can carry out their e-commerce processes practically and professionally, similar to many successful brands that currently use the ikas infrastructure.
ShopVibes
shop-vibes.de
shopvibes combines Product Information Management (PIM), Feed / Channel Management and Digital Shelf Analytics in one central system and thus enables holistic optimization across all sales channels. shopvibes thus supports brands, manufacturers and retailers in multi-channel sales throughout Europe. With shopvibes, all relevant product information can be managed centrally and digitally and optimized for all sales channels and partners. Our cloud-based solution enables all relevant stakeholders to work together collaboratively. Through a central data structure, shopvibes offers unique functionalities to increase data quality. Thus, product data can be optimized specifically for channels, sales partners or assortments. With the help of AI, clear recommendations for action are given for data optimization. The playout of data to all channels and partners is fully automated, without manual preparation or processing. This saves shopvibes up to 90% of the effort and at the same time ensures maximum and consistent data quality in all channels. With the help of the analytics features, important insights are highlighted and can be implemented directly in the solution. As a result, analyses are implemented directly and potentials are exploited more quickly. shopvibes' intuitive all-in-one solution is perfectly tailored for small and medium-sized brands, manufacturers and retailers throughout Europe that sell multiple products on multiple channels.
Feedonomics
app.feedonomics.com
With its leading data feed management platform, Feedonomics helps brands and retailers optimize and list their product catalogs on hundreds of ecommerce shopping destinations around the world. Our full-service solutions for marketplaces and advertising channels automate numerous processes, such as feed setup, order management, and data protection. Feedonomics gives you the freedom to focus on other areas of your business. As a merchant or an agency that supports one, you shouldn’t have to dedicate time and resources to cleaning up product data, setting up exports, troubleshooting errors, and staying up-to-date with feed requirements just to manage your product feeds.
SQQUID
sqquid.com
SQQUID multi-channel sales automation helps retailers grow sales and cut order processing and shipping costs across multiple store locations and online channels.
Twirll
twirll.com
All the business applications in one cloud solution to grow , automate and run business for Hospitality , Retail (B2C), Wholesale (B2B), Manufacturing & Services
StoreFeeder
storefeeder.com
StoreFeeder is a premium multi-channel retailing solution for businesses who sell on eBay, Amazon, Magento, Shopify, and more.
BiCockpit
bicockpit.com
BiCockpit is an e-commerce software solution that allows you to quickly and simply manage all of your online marketplace and e-commerce systems' order and invoicing procedures from a single panel. The Bicockpit product management tool makes cross-platform product transfer simple for users. Products are synchronized between ecommerce platforms and marketplaces. Start your management today from the cockpit!
Accumula
accumula.com
Accumula's omnichannel platform unites retailers' online and offline channels to create a seamless customer experience. We integrate e-commerce, in-store , and back office operations into a single system, minimizing retraining and maximizing sales. Retailers sell more with Accumula by making their in-store inventory available for sale online, increasing sales opportunities through ship from store, curbside pickup, and in-store pickup.
ChannelApe
channelape.com
Strategic Inventory Management Software for Commerce Three core products: 1. Insights - Dashboard, Reports and Alerts built for Omnichannel Brands Know exactly what you have where and why. Business Intelligence built for commerce. Reports around orders, fulfillments, inventory, and product performance. 2. Workflows Workflows brings a drag-n-drop UI and message based integration workflows to your fingertips.
Omisell
omisell.com
Omisell’s mission is to provide a simple and seamless experience for online sellers. We offer services and solutions that assist sellers in managing orders across all offline and online sales channels. Analyzing sales strategies and automating order fulfillment become significantly easier, backed by Omisell’s system and data. Omisell is available on all platforms: Desktop, mobile, and tablet to offer better control, visibility, and efficiency.
Quivers
quivers.com
Quivers offers a collaborative commerce solution to help your brand fulfill orders directly without competing with retailers.
Blastramp
blastramp.com
Blastramp HQ is a simple business tool that cures a brand's inventory management headaches and connects all ecommerce and wholesale sales channels into one centralized hub. Integrate, optimize and seamlessly scale your brand at a cost that leaves budget in your bank for other needs. Come kick the tires on Blastramp HQ before you make any decisions on your omnichannel order and inventory management solution. We're committed to one giant leap for brandkind! KEY FEATURES - Built for the small-but-growing brand with multiple sales channels - Robust inventory & order management features - Centralized hub manages entire lifecycle from factory PO to returns management. - Order-centric CRM features consolidate communications between brand staff, vendors, sales reps, 3PL/warehouse and customers. - Simple pricing structure (no hidden fees) INTEGRATIONS: ERPs - Aptean Apparel ERP (Fullcircle) - AIMS Socrate ERP - ApparelMagic - Xorosoft ERP - Extensiv (3PL Central) INTEGRATIONS: ECOMMERCE & WHOLESALE - Shopify - WooCommerce - NuORDER - CommerceHub - Brandboom - Joor INTEGRATIONS: ACCOUNTING & POS - Xero - Quickbooks Online - Quickbooks Desktop INTEGRATIONS: SHIPPING & FULFILLMENT - ShipStation - 2Ship INTEGRATIONS: 3PL PARTNERS - Logiwa - AMS Fulfillment - NRI Fulfillment - Verde Fulfillment
Baselinker
baselinker.com
- BaseLinker is a multi-channel management software that streamlines sales across all platforms such as Amazon, eBay, Etsy, Reverb, and Mirakl, with over 1,000 other integrations. - Leveraging our advanced automation module, teams can process orders up to 10x faster, minimizing errors with our unique packaging assistant and automatic action features, which handle tasks like shipment creation, customer emails, invoice generation, and label printing. - With over 23,000 active users across Europe, US and Brazil, we provide expert support to sellers aiming for international expansion.
ShopiVerse
shopiverse.com
ShopiVerse is an AI-powered cross-border e-commerce integration solution software company that stands out as a strong supporter of businesses that want to achieve success in the international e-commerce arena. It provides a wide range of services including inventory management, order management, logistics management, report management, content management, returns management, price management, fulfilment management, invoice management and product listing, and offers the opportunity to easily control all these features from a single panel. It gives customers a competitive advantage, increases operational efficiency and helps them to be a strong presence in the international market. ShopiVerse is reliable by eliminating complexity, providing businesses with a fast and successful international expansion.
RetailOps
retailops.com
RetailOps is a retail operations management solution. Our customers have the need for a true SaaS solution that can handle multiple sales channels and products in one, easy-to-use application. Our solutions cover everything from purchasing to reporting and even goes mobile thanks to the RetailOps mobile app.
easySales
easy-sales.com
easySales is a cloud-based SaaS platform that automates eCommerce activities for online shops, allowing them to sell on multiple channels with ease, reducing operational cost and growing their business. It offers cloud-based, multi-channel automation of product listings and order management, real-time inventory synchronization, automated translation and reporting in a flexible and user-friendly manner. With built-in API integrations, easySales solves the complexity of presence on marketplace platforms and the lack of integrations between different platforms used by merchants, such as eCommerce platforms, billing software, courier services, email and SMS, and marketplaces. Start your 14-day free trial today to experience the benefits of easySales.
Syncware
syncware.com
Automation software to sync orders, shipments, and inventory for multi-channel consumer product brands
Shopblocks
shopblocks.com
Shopblocks ensures the fastest B2B ecommerce time to value in the market, guaranteed. Our commitment to customer success, low/no code simplicity, and unified data integrity through the StockPort™ engine provides you with an ecommerce partner committed to your success.
Productsup
productsup.com
Productsup is the leading product-to-consumer (P2C) platform enabling manufacturers, brands, service providers, and marketplaces to turn commerce anarchy into commercial success. The Productsup P2C platform offers a range of solutions like feed management, marketplace experience and social commerce, product content syndication, and seller and vendor onboarding. It processes over two trillion products a month for over 900 brands, including IKEA, Sephora, Beiersdorf, Redbubble, and ALDI, handling more monthly data requests than Google’s consumer search service.
Etail Solutions
etailsolutions.com
Etail Solutions is a leading commerce integration platform, solving some of e-commerce’s most complex integration and automation problems for brands, 3PLs and large resellers since 2010. Our mission is to make every digital commerce transaction ideal for both the consumer and the seller. Using the Ideal Order™ ratio as a gold-standard KPI, our objectives are to maximize efficiency, profitability and customer satisfaction for each and every order. To do that, Etail Solutions has created a substantial arsenal of tools, purpose-built to manage the many-to-many data relationships in the online world: • Our integration platform stands apart in its ability to handle multiple protocols (APIs/EDI/Flat-files, etc.), aggregate and normalize data across sources, and seamlessly integrate your e-commerce ecosystem into an integrated network that you control, monitor and manage from a single, centralized platform, all while providing you with the transactional integrity and integrations to your core systems of record to keep your financials, inventory and all other data up-to date. • Our catalog and inventory management capabilities provide you with unparalleled control for managing how you sell, allocate, publish and optimize inventory, across all sales channels and sales channel types, as well as efficiently managing and planning your inventory placement and fulfillment across a multi-location fulfillment network. This comes from the ability to link every listing across all online channels and every source of inventory availability to single master SKU in the base unit of measure for every item you sell. • Our Order Management System is a full-blown Distributed Order Management (DOM) platform and will optimize each order across: • Any method (Owned inventory or supplier-owned, your DC, a distributor, retail or drop-shipper or even cross-docking) • Any locations or location types – 3PLs, Distributors, Multiple DCs and even across multiple systems of record. • Any packaging (cartonization) – optimize box sizes, quantities or even banding to minimize freight costs. • Any carriers and service levels, saving you money on every order. The more expansive your fulfillment network, the more money we can save you. • Multi-location Inventory Planning – Minimize fulfillment and carrying costs by understanding Ideal Demand by SKU by fulfillment location. Easily aggregate demand across all channels and understand the true velocity by location for a SKU, based on the inventory that should have shipped from each location, not what did ship from each location. • Our Ideal Order Insights & Analytics can simulate the best-case scenario for all of your eCommerce operations and gives you the data of how to make it happen in real life for every order! Ideal order will help you make informed decisions on how to minimize lost net income and how to maximize profits from your business’s e-commerce – all the way from supply chain operations to inventory management, order fulfillment and delivery. • And so, so much more – Multi-channel PIM, global pricing controls with multi-currency, ERP & WMS integrations, listing lifecycle management, competitive and automated repricing, taxonomy controls, job automation and controls and more... Etail Solutions has grown over the years by solving one complex real-world commerce problem after another. We build each and every feature and function to optimize our client’s ability to grow and scale profitably, with a mission to create an ideal commerce environment for each and every one of our clients! Client Success: After being on our platform for just 1 year, clients' average rate of growth was 138%. After being on the platform for 2 years, clients' average rate of growth increased by another 70% when compared to their first year's end. When compared to the beginning of their first year, clients' average rate of growth was 282% in the first two years.
Listing Mirror
listingmirror.com
Listing Mirror is a Multi-Channel Management Software designed for people and companies that sell online. Listing Mirror integrates with the popular marketplaces and allows you to manage listings, shipping, and inventory from one user-interface. -Replicate product listings, manage them, and send them to the marketplaces of your choosing. -Manage and sync inventories between everywhere you sell. -Connect to your existing fulfillment process, including Amazon FBA and other 3PLs. -Use other cool tools in the software, like Inventory Forecasting. -Save tons of time by syncing all of your sales channels in minutes! From product listing data to inventory management, we offer comprehensive, multi-channel solutions to save time and reduce errors when selling online. Our powerful software automates and leverages your multi-channel selling so you can think about growth. Best of all, Listing Mirror offers personalized support via phone or email, so everything works the way you need. JULY 2022 UPDATE: We just released an amazing Inventory Forecasting Tool. This tool now comes with your Listing Mirror subscription! Sell More, Work Less™ with Listing Mirror.
Wiser Solutions
wiser.com
Wiser Solutions® is the global leader in Commerce Execution SaaS products. Our Commerce Execution Suite provides brands, retailers, brokers, and distributors with the intelligence needed to make better decisions, online and in-store. Wiser’s platform supports a variety of use cases, from market awareness and price management to shelf intelligence and retail execution. Why is Wiser the trusted retail analytics provider of over 500 brands and retailers around the world? Better data. Our mission is to build services that capture and present the most accurate and actionable information from millions of websites and tens of thousands of physical stores. Wiser’s near real-time intelligence offers multichannel visibility to optimize daily and hourly revenue, margin, and marketing-related strategies. Learn more at www.wiser.com and follow @wiserinc.
PIPE17
pipe17.com
Pipe17 connects merchant e-commerce businesses with an expanding set of marketplaces, 3PLs, financial systems, and SaaS applications to form end-to-end automated operations. Merchants get control and visibility at every step of their fulfillment cycle, can manage order and inventory flows and easily add and make changes to vendor services.
Kooomo
kooomo.com
Kooomo works with clients to maximise all digital sales channels globally by combining our expertise and next-generation platform in a proven and affordable digital commerce cloud solution. Built by eCommerce managers and named in Gartner’s Magic Quadrant, Kooomo’s platform brings together every piece of the digital commerce puzzle. With a flexible revenue-share model, we’re all driven to succeed. Our extensive partner ecosystem, with world class technologies, ensures businesses are future proofed to keep up with the evolving digital commerce landscape. Kooomo services a diverse range of customers worldwide, including Morrisons, Nutmeg, Havaianas, Butlers Chocolates, Avoca, CP Company, Miss Bikini and Blauer USA.
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