Google Voice

voice.google.com

Google Voice is a telephone service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international call termination for Google Account customers in the U.S., and for G Suite customers in Canada, Denmark, France, Netherlands, Portugal, Spain, Sweden, Switzerland, and the UK. The service was launched by Google on March 11, 2009, after the company had acquired the service GrandCentral. Google Voice provides a U.S. telephone number, chosen by the user from available numbers in selected area codes, free of charge to each user account. Calls to this number are forwarded to telephone numbers that each user must configure in the account web portal. Multiple destinations may be specified that ring simultaneously for incoming calls. Service establishment requires a United States telephone number. A user may answer and receive calls on any of the ringing phones as configured in the web portal. During a received call the user may switch between the configured telephones.Users in the U.S. may place outbound calls to domestic and international destinations. Calls may be initiated from any of the configured telephones, as well as from a mobile device app, or from the account portal. As of August 2011, users in many other countries also may place outbound calls from the web-based application to domestic and international phone numbers.Many other Google Voice services—such as voicemail, free text messaging, call history, call screening, blocking of unwanted calls, and voice transcription to text of voicemail messages—are also available to U.S. residents. In terms of product integration, transcribed and audio voicemails, missed call notifications, and/or text messages can optionally be forwarded to an email account of the user's choice. Additionally, text messages can be sent and received via the familiar email or IM interface by reading and writing text messages in numbers in Google Talk respectively (PC-to-Phone texting). Google Voice multi-way videoconferencing (with support for document sharing) is now integrated with Google+ Hangouts.The service is configured and maintained by the user in a web-based application, styled after Google's e-mail service, Gmail, or with Android and iOS apps on smart phones or tablets. Google Voice currently provides free PC-to-phone calling within the United States and Canada, and PC-to-PC voice and video calling worldwide between users of the Google+ Hangouts browser plugin (available for Windows, Intel-based Mac OS X, and Linux).Almost all domestic and outbound calls to the United States (including Alaska and Hawaii) and Canada are currently free from the U.S. and Canada, and $0.01 per minute from everywhere else. International calls are billed according to a schedule posted on the Google Voice website.Late in 2009, Google Voice had approximately 1.4 million users, of which 570,000 used the service 7 days a week. This number rose markedly after Google made the transition of its Google Voice service from "invitation only" to be available to all Gmail subscribers in the United States. A Wired blog post quoted a figure of 3.5 million in 2013.Google Account customers in most other countries other than the U.S. and Canada may only access the call termination services through the integration with Google Hangouts.

Zendesk

zendesk.com

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster. Zendesk also helps businesses leverage cutting-edge AI for Service teams to resolve customer issues faster and more accurately. Built on billions of CX interactions, Zendesk AI can be leveraged across the entire service experience from self-service, to agents, to admins, to help you grow and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context they need to deliver a personalized service experience on any channel, whether it's social messaging, phone or email. Zendesk brings together everything a service team needs – from personalized conversations and omnichannel case management, to AI powered workflows and agent tools, automation, and a Marketplace of 1200+ apps – all safeguarded under one roof. And our solution is easy to implement and adjust on the fly, freeing teams from requiring IT, developers and expensive partners to make ongoing changes. At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies to create meaningful connections with customers. From startups to large enterprises, we believe that intelligent, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.

OpenPhone

openphone.com

OpenPhone is the simple, collaborative phone for businesses. Designed to be intuitive and effective, it’s a reliable and powerful cloud-based calling and messaging solution that transforms the way your team manages customer and contact relationships. With deep integrations and configurability, OpenPhone helps businesses harness productivity and elevate customer satisfaction to drive growth. Available on Mac, Windows, Web, iOS, and Android. - Keep everyone aligned with shared phone numbers, which let teammates work together to seamlessly support customers. - Use AI to transcribe and summarize calls, provide next steps, and more. - Work more efficiently with automations and integrations. - As your team grows, easily add new numbers and customize them to ensure callers get routed to the right place. - And build stronger relationships with a mini CRM for your team’s contacts, complete with custom properties and notes.

Zoho Connect

zoho.com

Bring your team together. Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work done. * Let ideas flow freely. Start conversations with co-workers, @mention users or groups, like, comment, share, and follow posts, or start a poll and get to know what the team thinks. * Streamline workplace communication. Organize teams into groups, discuss and share ideas in real time, and work together. A user can create groups based on departments, projects, or to discuss common topics. * Instant communication, better decisions. In this fast-paced world, decisions are extremely time-sensitive. A user can use Channels to create a team chat and pool perspectives to decide the line of action faster. * Centralized archive of shared knowledge. Manuals are designed to help build a searchable knowledge base that the user’s team can draw from when needed. Using the app, they can access all their Manuals and start conversations around them. * Participate in company-level discussions. Access workplace forum discussions and share thoughts on them. A user can follow categories or posts that pique their interest and stay current on the discussions they generate. * Teamwork on the right track. For work that involves the entire team, or to maintain a personal to-do list, a user can create a board—a simple tool to help organize work. They can divide their work plan into sections and add or assign tasks under each section. Tasks can also be assigned to individual members privately outside of a board. * Carry an updated schedule. From personal appointments to team meetings to the office ping-pong tournament, a user can create events in the calendar and invite their team. * Stay informed, always. With real-time notifications from Zoho Connect, a user will never miss anything important at their workplace. * Find what you need when you need it. An old post they vaguely remember or a forum discussion—easily retrieve anything needed by using advanced search options.

Dialpad

dialpad.com

Get business VoIP with Dialpad and connect your team with a cloud phone system that makes business communications easier and more efficient. Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

Happeo

happeo.com

Happeo is a next-gen intranet that helps teams manage knowledge and internal communications in one unified place. Offering a template-based page builder, as well as integrations and universal search across all company tools, Happeo is easy to use and scale for companies of any size. That's why market leaders like Doctolib, GANT, and Marqeta rely on Happeo to keep their teams informed, aligned, and productive. With adoption rates 3x industry average, Happsters are on a mission to help organizations grow in extraordinary ways.

iPlum

iplum.com

iPlum is a mobile-first solution for business professionals. It works on a user's existing smartphone without changing carriers. They get a separate line with calling, texting, and phone system features. It is simple to use and backed with enterprise security controls. The platform provides HIPAA compliance for healthcare professionals and mobile communication compliance for financial and legal sector employees. A user can access advanced features like auto-attendant, extensions, call recording, transcriptions, auto-text reply, and more for their mobile line. Differentiators: * Dual Call Reliability With Voice Network Mode: iPlum can use a user's voice network to route calls with carrier-class reliability without relying on VoIP internet data, while still showing the iPlum number as Caller-ID. Alternatively, a user can switch to the default data network with Wi-Fi/3G/4G/LTE. They get the best call quality in any situation with one of the most reliable business solutions. * Team Account: Organize a team with a centralized portal. A user can add and manage iPlum users with different profiles and permissions through an online account. * Secure Texting Channels: Both regular and secure texting options are available. A user can send regular texts using their iPlum number or set up secure texting channels for compliance purposes. The other party will simply download the iPlum app and set up a free account for secure texting. This is ideal for a doctor texting their patient using a secure channel. * Business Hours: Promptly respond to calls and texts during business hours and send them directly to voicemail during non-business hours. * Auto Text Reply: Send smart business texts for missed calls or texts. A user can tell their customers they care. * Phone Tree with Auto Attendant & Virtual Extensions: Set up an Auto Attendant greeting that plays when a client calls the iPlum number. Create extensions to route these calls to the same or multiple users. * Text Archiving, Backup: The iPlum account has inbuilt enhanced privacy and data encryption protection. To back up texts for safety and future use, a user can activate the Backup Plan. * Text to Email: Options can be set up to receive texts via email when the enhanced backup plan is active. * Text Templates: For frequently sending similar texts to clients, a user can set up text templates in their iPlum app when they have the enhanced backup plan. * Voicemail Transcription: Get voicemails as easy-to-read text with audio files directly in the inbox. A user can listen to voicemails at their convenience and save audio files offline. They can update the enhanced voicemail feature online. * Call Recording: Record incoming and/or outgoing iPlum calls for business purposes. There is a free consent message that can be played for callers before recording. * Block Spam Numbers: iPlum is a business service with full privacy. There is a free feature in iPlum to block numbers from calling and texting the user. * HIPAA & HITECH Compliance: For professionals working in the compliance industry, protect client information with HIPAA and HITECH compliance. * Advanced Password Policy: The account administrator can set up an advanced password policy applicable to the primary and all sub-accounts: two-factor authentication, password complexity, password expirations, app passcode, and more. * Fax Line: Get a secure cloud-based fax line for business. A user can get a new line or port their existing fax number into iPlum.

Gmelius

gmelius.com

Gmelius is the first collaboration platform that integrates natively inside Google Workspace (formerly G Suite), and connects it with the other apps used by your company like Slack or Trello. Gmelius allows teams to collaborate while working from the tools they already know and love. No need to migrate data to a different third-party solution nor to learn how to use another application. Gmelius makes great teamwork happen right from a user's Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, Gmelius offers a unique collaboration platform that integrates with the rest of a user's daily apps. A user can connect their favorite tools together with unique 2-way integrations (including Slack and Trello), a public API, or through Zapier. * Simplify email management * Increase transparency and accountability * Automate and optimize the distribution of the workload * Streamline workflows and automate any grunt work Gmelius offers the leading shared inbox solution in the market, and here is why: 1. Gmelius seamlessly integrates with existing tools. Gmelius lives right in a user's Gmail inbox, letting them work in an ecosystem they are comfortable with. This saves time and money on migration, administration, and training. 2. Gmelius scales with needs. Its unique architecture supports both small and large organizations on a daily basis. Its largest customers count 8,000+ active shared inboxes and tens of thousands of users. 3. Gmelius enforces a strict Privacy by Design model. Its headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into the platform. Unlike other services, Gmelius never stores the content of a user's emails.

DevRev

devrev.ai

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Gnatta

gnatta.com

Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in. Gnatta is a market leading product for enhancing your conversations. They are experts at talking to customers, in fact their entire senior team have backgrounds in large customer contact centres. In 2014, when their founder was still studying at university, he realised there wasn’t a product available which was dedicated to the most important part of the customer journey: the point of contact with the brand. Fast forward to today and they have a team of over 20 in house developers, all wholly focused on making your customer contacts more efficient, economic, and effective. Their platform deals with all digital channels including, but not limited to; webchat, email, Facebook, Twitter, and messengers. Their custom developed workflow technology means all your contacts will be served to the right operator, with the right information, at the right time. They are also at the cutting edge of the use of AI (both artificial and augmented intelligence) in customer service. By partnering with established AI experts, they are delivering the next level in customer experience today. With flexible monthly pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today.

Collavate

collavate.com

Connects Your Team With Workflow Automation over Google Drive. Collaborative Document Approval Workflow for your Google Docs, Google Drive, and Google Workspace. Create, Submit, Review & Approve document in the cloud. Collavate is an easy-to-use document collaboration tool that helps make idea creation a reality. With security options, all the necessary document tools and features, Collavate meets a user's needs for simplified workflow automation and team member sharing. The easy-to-set-up Google Docs and Drive Add-on makes document archiving applications easier than ever before in a safe environment, perfect for any situation. It provides a secure, centralized place to manage documents and compliance workflow for Google Workspace. With industry experts working behind the scenes to bring the most relevant features, a user can trust Collavate to deliver the features they need without cramming in features they don’t. Plus, compliances such as ISO 9001, GDPR, HIPAA, and ISO 13485 are easy to achieve. Collavate supports the entire process of planning, brainstorming, drafting, reviewing, correcting, and publishing documents. Group messaging lets a user chat in an organized way with other team members while working. They can share screenshots, links, videos, and more using the messenger feature. Collavate offers a wide range of collaboration capabilities for corporate documentation, including automated workflows, ledgers, reminders/due dates for approval, an audit trail, version control, and document template options. A user can automate workflows and establish communication with Collavate through various tasks that require document control, editing, and document collaboration.

Yet Another Mail Merge

yamm.com

YAMM is the best and easiest mail merge tool for Gmail. Send mass personalized emails in bulk directly from Google Sheets and Gmail. Deliver mass emails to the primary inbox. Get an open rate up to 20x higher than with traditional emailing solutions such as Mailchimp or Hubspot. Whether it be for personal or professional use, Yet Another Mail Merge has something for everyone. For example, many companies have turned to YAMM to create outbound sales email campaigns. Other uses include link building, parent-teacher communication, non-profit fundraising, Google form submission notifications, seasons greetings, and sending individualized download links to recipients. Our users come from organizations of all sizes, industries, and locations. Why YAMM? YAMM is a powerful mail merge tool that lets you create messages directly from Gmail and track opens, clicks, bounces, and responses in real-time directly from Google Sheets. Features include the ability to segment contacts, send follow up campaigns to specific groups, create personalized subject lines, email body, links, images and attachments, include one-click polls, and customization via HTML and CSS.

Yanado

yanado.com

Yanado is a project and task management as well as team collaboration tool within Gmail. Yanado turns your Gmail into powerful collaboration tool. Create tasks and turn emails into tasks within seconds. Yanado lets you create and manage your tasks and projects without leaving your Gmail. CREATE TASKS FROM EMAILS - Create tasks from emails with a single click, add them to projects and set reminders. - Easily find email related to the tasks just by clicking on the task in the list. TASK MANAGEMENT - Create tasks and TO-DO lists in seconds within your Gmail. - Use tags to improve search and organization of your tasks. - Create custom statuses to support your own processes. SHARE TASKS - Delegate tasks and discuss details with your team members. PROJECT MANAGEMENT - Manage project progress and track who is doing what in your team. DUE DATES & REMINDERS - Never miss a deadline again by setting due date and reminders on your tasks (synced with Google Calendar). REAL TIME NOTIFICATIONS - Receive project updates right inside your Gmail and reduce the number of emails you are getting. SUBTASKS - Subtasks are great way to breakdown complex task into smaller steps. VISUALISE YOUR WORK -Choose between a simple list or a kanban-view with cards to easily visualize your work. GREAT FOR - If you spend majority of your time within your Gmail and you have lots of tasks to manage, Yanado is perfect tool for you to help you get organized better without leaving your Gmail.

Hana

hanabot.ai

Hana is an AI-powered team member integrated into Google Chat and Workspace, designed to enhance productivity, support collaboration, and reduce workload with 24/7 availability and comprehensive capabilities. Key Features of Hana: * Memory: Hana has the ability to remember and recall information pertinent to your team's interactions. * Deeply Embedded in Google Chat: Hana functions as a team member, engaging in group communications with ease. * Google Workspace Integration: Hana is deeply integrated with Google Workspace APIs, including Calendar, Meet, Docs, and more. * Advanced Analysis Tools: With capabilities for PDF and image analysis, setting reminders, and other tasks, Hana is equipped to handle a variety of complex requests.