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Cloud-based private branch exchange (PBX) platforms, also referred to as virtual PBX, furnish enterprises with dependable and secure telephone systems via a cloud server. PBX serves as an internal telephone network within organizations and links to external phone lines. Cloud PBX platforms replicate all the features and capabilities of conventional PBX hardware systems, operating entirely on cloud infrastructure. These platforms empower businesses to access their system from any location and device, making them ideal for remote and hybrid work setups due to their minimal equipment and setup requirements. Typically overseen and managed by a service provider, cloud PBX implementation and administration are handled by the company's IT team. Cloud PBX software finds utility among employees, notably those in customer service, real estate, healthcare, retail, or government sectors. In contrast to traditional landline systems, cloud PBX presents several advantages for businesses, including streamlined server maintenance, automated call routing, decreased equipment utilization, lower overall maintenance costs, and simplified setup processes.
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RingCentral
ringcentral.com
RingCentral Contact Center is an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations (including leading CRMs) and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution, offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.
Twilio
twilio.com
Twilio is a cloud communications platform that enables voice, messaging, and video integration into applications, offering scalable APIs for customizable solutions.
Webex
webex.com
Webex Webinars (formerly Webex Events) is a scalable webinar platform that can create engaging and impactful experiences for everyone, from small sessions to massive global audiences. Make webinars inclusive, engaging, and interactive: • Encourage active participation with moderated Q&A, live polling, chat, emoji reactions, and gesture recognition • Let attendees listen in their preferred language with live interpreters included in session • Dive deeper into topics or encourage connections with breakout sessions Deliver professional and custom webinars at scale • Manage the stage and content that your audience sees before, during, and after the event • Curate the attendee registration experience with custom branding options and themes • Rehearse the entire presentation with co-panelists before going live • Accommodate up to 100,000 attendees • Reach global audiences with real-time translations in 100+ languages
JustCall
justcall.io
JustCall is a communication platform for businesses that enables calling, SMS, email, and WhatsApp interactions, with automation and integration features to enhance customer engagement.
Nextiva
nextiva.com
Nextiva is a communication platform that integrates voice, video, SMS, and messaging to streamline customer interactions and internal communications for businesses.
Vonage
vonage.com
The Vonage app is a communication platform for businesses that facilitates voice, video, and text communications, with features for collaboration and customer service automation.
Cloudtalk
cloudtalk.com
CloudTalk is a cloud-based call center platform for managing calls, automating workflows, and integrating with CRM systems to enhance customer communication.
Talkroute
talkroute.com
Talkroute is a VoIP app that turns phones and desktops into a virtual phone system for calls, texts, and video meetings, suitable for various business needs.
Ringover
ringover.com
Ringover is a multichannel cloud communication app for calls, SMS, video calls, and emails, enhancing business communication and customer interactions.
TeleCMI
telecmi.com
TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.
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