Chatbots, often referred to as virtual agents or virtual assistants, are software applications designed to perform specific tasks or provide information in response to written or spoken requests. They serve both external customer-facing needs and internal employee-facing requests, allowing users to interact with applications in a conversational manner, either textually or audibly. Chatbots typically employ natural language processing (NLP) or speech recognition to understand user inputs. However, their primary operations are driven by scripted conversations. This contrasts with intelligent virtual assistants, which utilize natural language understanding (NLU) to conduct more sophisticated, human-like interactions. Businesses use chatbot technology to automate tasks that previously required human intervention. Upon receiving a user request, a chatbot processes the input and provides a response in text or speech form. Chatbots are integrated into various customer support tools, such as live chat software, help desk software, and contact center software, often acting as the first point of contact. Their use is expanding into other areas, including sales and marketing knowledge bases. In business intelligence applications, chatbots can replace query languages, enabling users to obtain specific data points simply by typing or speaking a request. The capabilities of chatbots are continuously growing, and they are being incorporated into an increasing variety of software applications.
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Ocelot
ocelotbot.com
Ocelot is an AI-driven communications platform for higher education that enhances student engagement and integrates campus systems.
Webio
webio.com
Webio is an AI-powered platform for customer engagement, specifically focused on debt collection and debt management. Some key details about Webio's offerings: +> Conversational AI: * Webio uses conversational AI and chatbots to automate and blend customer conversations across various digital channels. * Their Propensity Guidance technology can predict customer states and design personalized journeys to improve engagement. +> Debt Collection and Payments: * Webio specializes in credit, collections, and payment messaging, helping enterprises engage positively with customers across the debt cycle. * They aim to improve liquidity by making difficult conversations easier through AI-assisted communications. +> Customer Engagement Platform: * Webio provides an end-to-end customer engagement platform that connects enterprises with their customers through the channels they use. * It includes features like on-demand messaging, real-time data integration, and simple API-based integrations. +> Success Metrics: * Webio claims to have achieved significant improvements for its clients, including 52% uplift in payment arrangements, 34% increase in promises-to-pay, and 75% automation of conversations. +> Security and Compliance: * Webio is ISO 27001 certified, demonstrating its commitment to information security and data protection. * It operates on the AWS cloud, providing a secure and resilient environment for customer engagement. Webio appears to be a specialized customer engagement platform that leverages conversational AI and automation to help enterprises, particularly in the debt collection and management domain, improve their customer interactions and drive better financial outcomes.
MegaCHAT
megachat247.com
MegaCHAT is a sales chatbot platform for omnichannel sales and marketing automation. It offers the following features: * Personalized, interactive conversations that can precisely capture micro-moments * Various "RoleBot" chatbots that can operate 24/7 like a real person * Integrated Quick-Commerce system for product display, inquiry, ordering, online payment, and shipping * Voice recognition (speech-to-text) support * Multiple payment method integration Key benefits and offerings include: * Free lifetime chatbot account and 3 MegaCHAT user licenses for new sign-ups * Free PARA enterprise branding package (worth HK$800) * 30% discount on upgrading to AI WorkBots like OrderBot, SocialBot, CouponBot * 1-hour onboarding training session (worth HK$2,500) *The platform emphasizes providing a better customer experience in marketing, sales, and management through the conversational commerce capabilities. It aims to help businesses create new sales opportunities through chatbot-driven interactions. MegaCHAT is offered by Parami Co Limited. The website provides information about the company, management team, blog, user manuals, and contact details.
Messenger Bot
messengerbot.app
Messenger Bot is a platform that automates customer interactions on Facebook Messenger, handling inquiries and transactions through customizable chatflows.
NotBot
notbot.in
Not-Bot is a complete WhatsApp Automation, Marketing, and Chatbot building platform. It is a bot that can automate almost all the things that we do on the internet, from placing an appointment to buying groceries and paying for those, all these and a lot more can be automated using NOT-BOT on WHATSAPP. Not-Bot can work as an IVR on your WhatsApp or it can act like a real human when integrated with AI. Not-Bot can be integrated with any database, any website, or any app. If something works using the internet, Not-Bot can be connected to it and merge into the process flow as if the whole system was built around the bot. Features that can be automated using Not-Bot : 1. Book an appointment 2. Track appointment 3. Payments 4. Feedback/query/complaint 5. Place orders 6. Track the status of orders 7. Cancel orders 8. Quizzes 9. Surveys 10. OTP 11. Transaction alerts 12. Reminders 13. Get/send photo portfolios, menus, etc. 14. Get/send product videos 15. Get/send customer Geo-location 16. Get/send medical reports, report cards, and other files. 17. Live chat & Support Businesses/institutes where it can be used: Everywhere Medical Institutions (Hospital, Medical camps, Pharmacy, Labs, Clinics, etc.) Educational institutions (Schools, Colleges, Universities, Websites, Apps, etc.) Real estate (Selling, Renting, etc.) E-commerce Cloud kitchen Courier services Hyperlocal delivery/businesses Govt. Offices, etc. Fintech (Banks, NBFC, Micro Loan apps, etc.)
Omnie AI
omnie.ai
Omnie AI is a multi-channel, cross-team AI assistant platform that helps businesses across various industries. Some key features and offerings include: * Connects information from websites, documents, and live systems to provide a personalized AI assistant * Allows the AI assistant to quickly retrieve information, generate content, and coach teams * Enables creating individual threads and workflows for client accounts, teams, or projects, linking documents, apps, and communication channels * Offers personalization options to set the right level of individuality and proactivity for recommendations * Allows bookmarking content, searching chat history, and sharing chats with the team * Provides industry-specific AI solutions for real estate, recruitment, e-commerce, charities, marketing, education, hospitality, finance, and healthcare The platform aims to develop AI solutions that can understand human preferences and perform tasks autonomously. The roadmap includes: * Allowing conversational information retrieval and content creation * Connecting external apps to make real-time recommendations * Enabling the AI to communicate with humans and machines, update records, and create reports with minimal supervision Omnie AI is a brand of Intreface Ltd. The website lists the company's US, UK, and Hong Kong office locations and contact information.
Proto
proto.cx
Proto provides multilingual contact center automation, enabling companies to serve customers in over 100 local languages for improved accessibility and compliance.
42chat
42chat.com
42Chat is the leading provider of Conversational A.I. Solutions for organizations and events looking to enhance & protect their brand, gain & retain customers, and capture & act on insights.
AINIRO.IO
ainiro.io
AINIRO.IO is a platform that allows you to create a custom AI chatbot based on the ChatGPT language model. Some key features and capabilities include: * The chatbots are powered by OpenAI's technology, providing the same high-quality conversational abilities as ChatGPT. * The platform can automatically scrape your website to create a custom chatbot tailored to your content and data. * You can integrate the chatbot into your website, ecommerce platforms like Shopify, CRM systems, and more. * The chatbots can display images, collect leads and user data, and provide real-time information by connecting to the internet or your own data sources. * Key benefits include increased sales and conversions, reduced customer service costs, and improved productivity. * Pricing starts at $49 per month for a custom AI chatbot. * The platform provides a free trial so you can test out the capabilities for yourself. AINIRO.IO seems to offer a turnkey solution for adding a powerful AI chatbot to your website or business, leveraging the latest language model technology. The focus is on providing a seamless, customizable, and integrated conversational AI assistant.
Almo Chat
almochat.com
Almo Chat is an AI-powered chatbot for businesses, providing 24/7 customer support, automating responses, and enhancing user engagement through live chat.
Autoresponder Bot
pageautoresponder.com
Autoresponder Bot automates replies on Facebook and Instagram, enabling custom responses to messages and comments, and includes a module for contests to boost engagement.
Blits
blits.ai
Blits.ai is the AI Ecosystem which combines the AI power of Google, Microsoft, OpenAI, IBM, Rasa, Wit, Amazon, Stanford, and many others in one platform. Build, train and deploy chatbots and voicebots with: - Generative AI models (GenAI) - Retrieval Augmented Generation (RAG) - Gain control by adding Conversational AI flows to GenAI Choose from a multitude of Large Language Models (LLM's) to train your bots. At scale, for any type of use-case. Focus on building a bot with the perfect tone of voice for your audience, and switch / optimize the underlaying AI Technology later. Always stay ahead of the competition with 'Blits Automate', giving your bots the latest combination of AI tech that fits your use-case automatically. Reuse templates between bots, creating multi language/country/brand interactive communication on your existing channels (WhatsApp, Slack, Twilio, Web, Salesforce, etc.) Connect backends to build smart bots (Automation Anywhere, SAP, ServiceNow, UIPath, SQL databases, APIs, etc).
Bonfire
justbonfire.com
Bonfire is a B2B EaaS (Experience as a Service) concierge chatbot, leveraging AI to enable businesses to captivate their users with engaging experiences from the very first interaction. Bonfire enables companies to create AI-powered chatbots, trained on their data. Simply connect the apps you use to train the AI, define the use case, and integrate into your website - no coding needed.
Botmother
botmother.com
Botmother is a no-code platform for creating and managing chatbots for various messaging apps using a visual builder.
Chatnode
chatnode.ai
ChatNode is an AI chatbot builder that allows users to create chatbots trained on their own data, enabling natural conversations and effective customer support.
chatof.ai
chatof.ai
ChatOf.ai allows businesses to create customized AI chatbots for customer support, lead generation, and e-commerce, using a no-code builder and offering analytics.
Cloozo
cloozo.com
Cloozo is a platform that allows users to easily create and customize their own ChatGPT-powered chatbots for their websites. Some key features of Cloozo include: * Intelligent Chatbots: Users can create chatbots that can browse the internet or use custom datasets to converse with website visitors. * Powered by Your Knowledge Base: Chatbots can be trained using information from the user's own website or a set of documents, allowing them to speak the business's language. * Beyond Customization: Cloozo offers a diverse range of visual options to make each chatbot visually distinct and aligned with its specific identity. * Built for Agencies: Cloozo is designed for small and medium-sized businesses as well as agencies who want to offer chatbot services to their clients. * Individual OpenAI Keys: Each chatbot can have its own OpenAI and Pinecone keys, allowing for optimal speed, performance, and security. * Monetization Opportunities: Cloozo empowers agencies to generate higher profits by selling customized chatbots to their clients.
Cord
cord.com
Cord is a toolkit for adding rich collaboration features like chat, commenting, and notifications to digital products and applications. It is designed to help developers, designers, and product teams quickly and easily incorporate powerful collaboration capabilities into their software. Key points about Cord: * Complete SDK for Collaboration: Cord provides a full software development kit (SDK) with pre-built UI components, APIs, and integrations to add collaboration features like chat, presence indicators, threaded comments, and real-time notifications. * Customizable and Flexible: Cord's UI components can be customized extensively using CSS to match the look and feel of the host application. The APIs also allow for building highly bespoke collaboration experiences. * Native User Experience: Cord aims to provide a collaboration experience that feels native and seamless within the host application, rather than an external or bolted-on solution. * Secure and Scalable: Cord's infrastructure is designed with security and scalability in mind, with features like SOC 2 certification to meet enterprise requirements. * Use Cases Across Industries: Cord can be applied to a wide range of use cases, from adding commenting to business intelligence tools, to replacing customer support chat, to integrating AI assistants into document editors. * Quick Implementation: Cord is designed to get collaboration features up and running quickly, with open source demo apps and a "quick start" guide to help developers get started in minutes. Cord aims to be a comprehensive toolkit that empowers product teams to rapidly build high-quality, customized collaboration experiences into their applications.
EmbedAI
thesamur.ai
EmbedAI is a platform that enables users to create AI chatbots powered by ChatGPT using their data. A Chatbase alternative.
Engageware
engageware.com
Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.
Goodcall
goodcall.com
Conversational AI for small business. Answering service which takes a message, shares open hours, covid policy, location, food ordering, table reservations and more. It is always working for you, is free for a solo business owner and setup takes just a few minutes.
happyml
happyml.com
Happyml is an AI assistant that allows you to use simple voice or text commands to effortlessly control your software applications to complete tasks for you. The more software applications you connect, the more powerful your AI assistant becomes. HappyML is an AI tool that enables you to launch AI chatbots trained on various files and websites within just 5 minutes.These chatbots are built using advanced AI language models, providing cutting-edge conversation capabilities. With HappyML, you can easily connect APIs, files, and websites, and deploy the chatbots on platforms like Slack, Shopify, messengers and websites.The tool offers a seamless experience without the need for coding or complex setups. Joining HappyML is free and doesn't require a credit card.Simply sign up with your Google account or create a new one to get started.
Inbenta
inbenta.com
Inbenta is a conversational AI platform that helps companies improve customer experience and reduce costs through intelligent automation. Use Cases: Customer Service, IT Helpdesk, Marketing & Sales, HR, Digital Transformation. Products: Chatbot, Search, Benti (case management/ticketing), Knowledge, Digital Instructor (interactive product demos). Technology: Proprietary AI, AI Platform, Generative AI Integration. Competitive Advantage: Inbenta's conversational AI has been trained on billions of customer interactions over a decade, across industries, making it proven to improve customer experience. Customers & Industries: Inbenta serves over 1,000 companies globally across industries like banking, travel, government, e-commerce, technology, healthcare, insurance, utilities, and telecommunications.
InteliWise
inteliwise.com
InteliWISE is an enterprise AI chatbot and omni-channel conversational AI platform. InteliWISE provides AI-powered customer engagement solutions, including AI chatbots, voicebots, and live chat/messaging tools for enterprise customers. The platform offers capabilities for automating customer service, sales, marketing, and other business processes through conversational AI. It provides omni-channel support, allowing chatbots and voicebots to be integrated across channels like web, mobile, messaging apps, and voice assistants. InteliWISE claims its solutions can significantly reduce customer service costs and handle high volumes of interactions automatically. The platform is configurable and provides access for customers to train and customize the AI models powering the chatbots and voicebots. InteliWISE serves over 200 enterprise and small business customers across industries like e-commerce, customer service, and marketing. The company was recently acquired by Efecte Plc, a Finnish enterprise software provider. InteliWISE appears to be a mature conversational AI platform focused on driving automation and cost savings for enterprise customer engagement and business processes.
Knowlarity
knowlarity.com
Knowlarity is a cloud-based communication platform that enhances business interactions and customer service through integrated telephony and multi-channel capabilities.
Botbuz
botbuz.com
BotBuz positions itself as a powerful, no-code chatbot platform that empowers businesses of all sizes to enhance their customer experience, boost sales, and streamline their operations through the use of intelligent, multi-channel chatbots across various platforms like WhatsApp, Instagram, Facebook Messenger, and more.
ChatbotGen
chatbotgen.com
ChatbotGen creates customizable chatbots for businesses, integrating with platforms like WhatsApp and Telegram for improved customer interactions and support automation.
SYDLE ONE
sydle.com
SYDLE ONE is a corporate digital platform that integrates solutions for process automation, data management, CRM, analytics, and more for efficient business operations.
Chat Board
chatboardapp.com
Chat Board is a web app that helps you automate business customers’ communication with artificial intelligence-driven chatbots and a chat system integrated with the most-used platforms. Seamlessly connect OpenAI (ChatGPT) and Google to unlock powerful AI features.
TENIOS
tenios.de
TENIOS - licensed cloud communications provider - is part of Apifonica, an Estonian provider of artificial intelligence (AI) and automation solutions. This builds a perfect match between the top technologies cloud communications and service automation. Our mission is to help companies automate communication flows and business processes using AI and cloud technology. Our flagship product is the AI-based Voicebot - a fully customizable solution for automating dialogues in Sales, Marketing, Customer Service, HR and E-Commerce. With locations in Germany, Estonia, Latvia, Poland, Italy and the Netherlands, we serve customers in Europe and worldwide.
Trring Me
trringme.com
Trring Me allows businesses to communicate with customers via WhatsApp, enabling quick responses to messages, notifications, and appointments using the WhatsApp Business API.
Activechat
activechat.ai
Revolutionize how you connect with your customers and support your employees. Activechat answers queries and elevates every interaction, managing tasks across customers and employees alike. * All-In-One Platform: Chatbots, assistance, live support, and workflow integrations. * Infinite Customizability: Adaptable to any business requirement. * Rapid Integration: Start in minutes, benefit for a lifetime. ActiveChat is a one-time license purchase with lifetime complimentary software updates. Buy once, install, own forever. That simple. Activechat is one-of-a-kind combination of live chat, smart AI chatbot platform and conversational intelligence tool. They help chatbots and human agents work together to increase sales and provide absolutely awesome customer experiences for businesses of any size. Focused on e-commerce and customer support services, they offer a great visual tool to simplify conversational design and seamlessly integrate automated conversations into existing business framework - CRMs, ERPs, live agents, online shops etc.
AI Rudder
airudder.com
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.
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