Sabato is an AI voice platform for e-commerce businesses that automates customer conversations across the buying and post-purchase journey. It connects with online stores and business systems to use product catalogs, pricing, inventory, order, and customer data when handling calls.

The platform supports pre-sales product consultations, cart abandonment recovery, order tracking, quote qualification, complaint intake, and customer support workflows. Depending on the configured workflow, Sabato can send product details and checkout links by SMS or WhatsApp, create support tickets, collect customer requirements, check order status, and route complex issues to the appropriate team.

Sabato also provides call transcripts, AI-generated summaries, searchable call records, outcome tracking, and lead scoring to help e-commerce teams understand customer questions and buying intent. Integrations include platforms and tools such as Shopify, Magento, WooCommerce, BigCommerce, CRM and ERP systems, Zendesk, Salesforce, Zapier, WhatsApp, Twilio, and Telnyx. The service is designed for managed AI voice automation, with workflows configured around a store’s catalog, business rules, escalation paths, and customer service processes.

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