Recollective
recollective.com
Recollective is the ultimate qualitative research platform with a simple mission: to help you conduct your research, your way. Researchers choose Recollective because of the flexibility our platform offers. From testing and customer journeys, to ideation and user experience, the Recollective platform helps you bring any research method to life. With the most comprehensive suite of asynchronous and live capabilities combined in a single intuitive platform, it's easy to do the research you love and uncover the insights you need.
MetrixLab
metrixlab.com
MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking, and packaging to e-commerce optimization, MetrixLab’s range of solution suites adapts to fit all types of budgets, timelines and business needs. Active in more than 90 countries, MetrixLab is a proud partner to more than half of the world’s top 100 brands and part of Toluna.
Informizely
informizely.com
Informizely is a powerful website survey tool that helps companies capture actionable insights that can be used to find new opportunities for growth, increase conversion rates, revenue and decrease churn. The in-site surveys and polls integrate seamlessly with your website through beautiful sliding widgets, instead of intrusive pop-ups. The advanced targeting allows you to engage the right customers at the right time. The reporting suite could then be used to quickly drill down on the data and find relevant insights - this information can then be exported ready for meetings / presentations.
Trustmary
trustmary.com
Trustmary helps you get more customers directly from your website with the help of Reviews That Matter. Show the right reviews at the right time, in the right place, in the right way, to the right visitor. Collect reviews that matter – automatically and efficiently. Here's what Trustmary can do for you: 1. Display reviews on your website with functional widgets. 2. Collect new text and video reviews. 3. Identify and highlight your best-performing reviews with AI. 4. Gather customer feedback and measure customer satisfaction. With Trustmary, you can automate the whole process from finding customers who are willing to recommend your business, to sharing their reviews online. As a result, you build trust and boost your website's conversion rates. Trustmary was founded in 2015 in Finland and is headquartered in the city of Jyväskylä. Today, Trustmary has customers from over 100 countries.
Marcom Robot
marcomrobot.com
At Marcom Robot, they focus on ensuring that the leads generated by the marketing team have quality data so that the sales team can act on them immediately and meet their SLAs while creating a healthy pipeline. The Data Enrichment Engine and Email Validation Bot are designed to provide as much information as possible about both new leads and existing customers. They also automatically identify quality email addresses, allowing them to eliminate junk leads right away. This data hygiene helps improve lead routing, speed up sales follow-ups, and increase conversion rates—all while reducing data storage costs and maximizing their investment in a Marketing Automation System and CRM. Emerging from digital marketing, they understand that today’s digital marketing is centered around generating more MQLs. More leads (or MQLs) mean more campaigns, which necessitates additional landing pages to drive traffic. This is where their drag-and-drop Landing Page Builder comes in handy. It is designed to scale the process of building high-converting landing pages for various campaigns, including pay-per-click, events, email marketing, webinars, and promotions. No dedicated HTML developers or designers are required. Users can choose from a variety of templates or create their own landing pages from scratch. The built-in real-time email quality scoring feature will help automatically identify the best leads, enabling quick handover to the sales team.
Mopinion
mopinion.com
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile and email). Join over 250+ enterprises with forward-thinking digital teams such as Ahold, Colgate-Palmolive, DHL, KLM, Vodafone, Scania, TomTom, and many more. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Unlimited Dashboards - Conversational Feedback: a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations. - Feedback Translations (Enterprise package only)
LaunchNotes
launchnotes.com
LaunchNotes is how Product teams unlock Product Success with continuous change comms, shareable roadmaps, actionable feedback, and more. LaunchNotes delivers exceptional customer experiences by keeping your teams aligned with the product development and release pipelines and your users excited about and engaged with every product update.
Centercode
centercode.com
Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Its delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.
Sogolytics
sogolytics.com
Founded in 2013, Sogolytics answered the market demand for a robust survey platform delivering high-quality analysis at an affordable price. Today, clients worldwide trust Sogolytics with their most sensitive data as they investigate customer experience, employee engagement, and more. Our experience management platform was developed to fuel business growth by providing real-time, actionable insights for a wide range of organizations across industries. SogoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means improving conversion rates, streamlining data management, and understanding customer needs to drive return on investment. With SogoCX, organizations leverage touchpoints to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). SogoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, support an exchange of ideas, and to provide a secure space for honest feedback. From designing and distributing questionnaires to turning analysis into insights, the Sogolytics platform seamlessly automates data collection and informs your most important decisions. Sogolytics sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and 24/7 customer support.
ProsperStack
prosperstack.com
ProsperStack: The only platform that automates and enhances subscriber acquisition and retention experiences so you can keep the customers you’ve already earned.
Simplesat
simplesat.io
Struggling to get actionable insights from customer feedback? Simplesat helps businesses uncover what their customers truly think by integrating seamlessly with your existing tools. Many companies waste time with disjointed feedback systems, but Simplesat centralizes and simplifies the process, making it easy to gather, understand, and act on customer opinions. From reducing churn to boosting satisfaction, we empower businesses to close the feedback loop efficiently, ensuring no insight is lost and that you can respond quickly to both concerns and praise.
SmileBack
smileback.com
SmileBack is the customer satisfaction platform designed for MSPs. Its CSAT + NPS tools help IT professionals collect, report and act on customer feedback. SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain customers. Founded by helpdesk professionals for helpdesk professionals, SmileBack are the feedback specialists.
Nicereply
nicereply.com
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.
Glassbox
glassbox.com
Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue.
Centrical
centrical.com
Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction. Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.
Metaimpact
metaimpact.com
Metaimpact (formerly MetaCX) enables organizations to design, build, and deploy digital impact networks where multiple stakeholders can act on shared goals to create collective impact. These networks interconnect, empowering organizations to confront the world's biggest problems like closing the racial wealth gap, improving access to affordable healthcare, meeting workforce needs, and advancing climate solutions.
UseResponse
useresponse.com
They’ve built a platform to help companies better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat, and knowledgebase tools to make listening to the customer voice actionable, manageable, and productive. World-known companies such as Deutsche Bahn, Cpanel, Yellowfin, Cisco, and HH.ru effortlessly collect feedback from thousands of their customers and improve customer experience by providing omnichannel customer support. UseResponse is dedicated to making customer feedback more meaningful and enabling businesses to make data-driven product development decisions.
AllVoices
allvoices.co
AllVoices is an Employee Relations Platform that makes it easy to manage employee relations issues. With an all-in-one solution that utilizes AI, HR teams can become more efficient and focus on improving the employee experience, which will reduce the risk of lawsuits, increase retention, and improve productivity. AllVoices is trusted by leading companies including Zillow, Sweetgreen, Patagonia, and Duolingo to not only get ahead of larger workplace issues but to seamlessly integrate into their current workflows and make their lives easier - that’s why AllVoices was named a leader in the Employee Engagement, HR Case Management, and Whistleblowing categories by G2.
Move the Chain
movethechain.com
Move the Chain is an employee engagement and corporate social responsibility platform that helps you stay connected with your company’s philanthropic initiatives, allows you to join communities and participate in Employee Resource Group (ERGs) engagements, join fundraisers and volunteering events, and stay up to date with your company’s overall progress and impact, directly on Slack and Microsoft Teams!
FidForward
fidforward.com
FidForward uses an AI assistant to increase the quantity and quality of feedback in your organization. By reminding your employees and structuring their interaction feedback, FidForward brings back the value of feedback to shape your organization.
Applauz
applauz.me
Minimize Turnover and Propel Productivity to New Heights with Applauz. Applauz is an award-winning employee recognition platform equipped with all the essential tools to support and reinforce an active and flourishing company culture. Effortlessly enable coworkers and managers to recognize each other with meaningful messages of appreciation. Celebrate achievements by recognizing employees with personalized company badges and redeemable Applauz Rewards Points. Stay connected with your team's sentiments through Applauz's Pulse Surveys, empower your team with incentivized goals, offer custom company perks, celebrate service milestones with Applauz's personalized work anniversary program, and dive into comprehensive reports and analytics on both team and individual employee engagement levels across your organization. With Applauz, you're not just implementing a recognition platform; you're revolutionizing your approach to employee engagement.
Espresa
espresa.com
Drive employee experience and engagement programs in new and meaningful ways with Espresa’s leading product, global Lifestyle Spending Accounts (LSA). And, with LSA Plus, you have even more ways to power inclusive flexibility with integrated total wellbeing, recognition, and community. Give your employees freedom of choice while using the HR tech engine that supports People Teams with attraction and retention, minimal administration, and with diversity, equity, and inclusion (DEI) built in. Espresa is a software platform and vendor network for providing onsite workplace services that help companies attract and retain the best people while measurably increasing their productivity.
Qarrot
qarrot.com
Recognition software that actually improves employee performance! Designed for the needs of growing businesses, Qarrot powers outcome-based rewards and recognition to improve culture and drive better employee performance. - Empower your managers and employees with point and badge-based recognition - Motivate individual and team performance with goal-based awards - Celebrate birthdays and work-anniversaries with milestone awards - Increase your program's visibility & engagement with a real-time and public social feed - Stay on top of your program with reporting & analytics - Redeem for rewards from anywhere in just a few clicks With Qarrot, you have the flexibility to design a recognition program tailored to your company's business objectives and values. Qarrot provides an affordable tool for growing companies to empower their managers and employees to send points and badge-based recognitions, to motivate individual and team performance with performance-based awards, to celebrate birthdays and work-anniversaries with automated milestone awards, to increase their program's visibility with an engaging public social feed and to offer your employees a rewards catalog of thousands of leading brands. Qarrot also simplifies your life by making your program easy to administer: control your costs with role-based budgets, delegate your program management by setting up multiple administrator seats, customize your rewards offering with company-provided, measure and understand employee engagement with detailed dashboards and reports, and so much more!
Perkbox
perkbox.com
Perkbox is a global rewards and benefits platform that helps companies care for, connect with, and celebrate their employees, no matter where they are or what they want. The platform assists organizations in aligning their people with their purpose. Trusted by over 4,000 businesses across the globe, the Perkbox platform helps keep employees motivated, supported, and engaged. It empowers teams with the choice in how they would most like to be rewarded, recognized, and celebrated. From personalized rewards and recognition to meaningful benefits and well-being support, there is something for everyone, regardless of their location or preferences. The global mobile app provides a seamless experience on the go for all employees and has been proven to save businesses time and money while improving team performance. With over 10 years of expertise, Perkbox is designed to help organizations take their employee value proposition to the next level.
AskYourTeam
askyourteam.com
AskYourTeam is here to help councils get to the heart of what matters most. By replacing guesswork with insights, its employee and community insights platform enables smarter and faster decision-making, allowing councils to focus resources where they’ll make the biggest difference. With AskYourTeam, users receive insights that are relevant and actionable. When they can measure the impact of those actions, they can validate and celebrate progress or steer things back on track if needed. This is how AskYourTeam helps councils foster cultures of continuous improvement and impactful change. Why choose AskYourTeam? 100% COUNCIL FOCUSED It understands what works to build thriving communities. ALL-IN-ONE SOLUTION A single, easy-to-use platform for both community and employee insights. INSIGHTS TO ACTION Uncover relevant insights, focus on the most impactful actions, and measure progress. TRUSTED BY OVER 50 COUNCILS ACROSS AUSTRALIA AND NEW ZEALAND. AskYourTeam's Solutions: <> EMPLOYEE VOICE Tap into the lived experiences of employees with the employee insights platform, purpose-built for councils. It fosters high-performing, engaged teams and involves them in shaping what and how the council delivers for the community. <> COMMUNITY VOICE Easily understand what’s most important to the people in the community and their views on specific issues or plans, enabling councils to design and deliver services that best meet their needs. <> SERVICE REVIEWS Align services with changing community needs. While service reviews might feel like another burden on stretched resources, AskYourTeam transforms how councils align service planning and delivery to annual and ten-year plans. It prioritizes service reviews to best meet the community’s changing needs, identifies opportunities for uplift, and measures impact to drive continual improvement. <> EXCELLENCE MANAGER A proven way to supercharge council performance and prioritize the actions that will make the biggest difference. Excellence Manager, developed by Thrive35 and powered by AskYourTeam, helps councils assess their performance against the Australian Business Excellence Framework (ABEF), an internationally recognized business model for enabling organizational excellence.
Teamphoria
teamphoria.com
Teamphoria is employee engagement software that builds and measures an engaged workforce and company culture. It’s the first software platform to provide real-time employee engagement metrics and allow organizations to monitor and boost culture organization-wide. Features focus on increasing recognition, improving communication, capturing feedback, and enhancing performance to help companies be happier, more successful, and more productive. Teamphoria allows you to increase productivity and employee engagement through custom tools and analysis to motivate and recognize your staff.
Howamigoing
howamigoing.com
Have you noticed that pretty much all 360 feedback software and performance management products look the same? Boring, uninspiring, clunky, no clear ROI. Just another tool HR is forced to learn and employees are forced to use. Then you look at Howamigoing. Its beautiful, award-winning employee feedback platform is the only performance management product designed Howamigoing is a beautifully designed employee feedback platform that helps People Leaders enhance their feedback culture.
Klaar
klaarhq.com
Klaar is a B2B SaaS Performance, Development, and Engagement platform that fits the way you work. Its modules on Performance Management, Goals & OKRs, 360 Feedback, Mentoring & Coaching, Engagement, and Org Chart empower companies to develop & retain high performing & engaged teams. Klaar's AI-powered Conversational Performance Management platform eliminates the stress and bias of performance management with timely AI-powered insights that help teams identify areas for improvement, make data-driven decisions, and ultimately drive better performance & careers. Built and implemented by ex-HR leaders, Klaar is the only platform that doesn't just help you manage performance - it also empowers you to predict and improve performance in real time. Flexible and integrated with all your business tools, Klaar is always updated and eliminates any double work for business and HR teams. You can easily launch flexible Performance Reviews, identify top performers via Calibrations, align & track Goals and OKRs, automate 360 Feedback, create a culture of continuous learning via Mentoring, and listen to & act on the most important employee feedback via eNPS, Surveys, and Pulse.
HelloTeam
helloteam.com
HelloTeam is the leading all-in-one Employee Engagement and Performance Management platform designed to create engaged and highly effective teams through goals, 360 performance reviews, one-on-ones for real-time feedback, surveys, virtual recognition, and more. HelloTeam's user-friendly platform provides interactive tools that HR needs and employees appreciate. Its holistic approach to performance management and employee engagement makes HelloTeam the perfect tool for building a winning culture.
Qatalyst
entropik.io
Qatalyst provides solutions to your user research challenges by helping you make user-centric decisions with continuous user feedback powered by Insights AI. Discover how Qatalyst's unique features can improve your platform’s user experience: * User Journey Paths - Track how users navigate your prototypes and evaluate where they succeed, explore, or encounter challenges in the assigned task. * Heatmaps and Clickmaps - Gain insights into user engagement on your media, website, or app with heatmaps and clickmaps generated through eye-tracking and click-tracking technologies. * Areas of Interest (AoI) - Understand user interests by analyzing their engagement across the sections that hold their attention, providing key data for optimizing user experience.
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