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Rereflect is an AI-powered tool designed for analyzing customer feedback from sources like emails, Slack messages, support tickets, and surveys. It processes unstructured data to deliver actionable insights through a centralized dashboard, helping teams identify and organize valuable information that might otherwise get overlooked.
Key capabilities include automatic sentiment analysis to gauge customer emotions, categorization of pain points such as bugs, UX issues, and pricing concerns, extraction of feature requests, and flagging of potential churn risks. Users can upload CSV files containing feedback for quick processing, enabling efficient review and prioritization of issues.
This customer feedback analysis app streamlines workflows by consolidating scattered inputs into structured categories, supporting data-driven decisions for product improvement and customer retention. Built with a robust tech stack including FastAPI, PostgreSQL, Next.js, and a custom AI engine, it provides reliable analysis suitable for teams handling high volumes of feedback.
Website: rereflect.ca
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