Page 8 - Top Playvox Alternatives
Merren
merren.io
Merren is a multichannel survey and CX platform that helps users collect customer feedback via multiple channels like WhatsApp, Facebook Messenger, Dynamic Emails, Chatbot, etc. With multichannel survey deployment, built-in rewards platform, global panel of 35M+ customers, real-time data analytics and AI powered insights, Merren is the blazing fast customer data to insights platform
TheySaid
theysaid.io
Traditional surveys fall short—they're slow to create, hard to analyze, and lack the context needed for smart decisions. TheySaid's Conversational AI Surveys offer a better way: * Gain 10x deeper insights with context-rich responses. * Launch surveys in minutes with ease. * Boost engagement with interactive, 1:1 conversations. * Simplify analysis with summaries and natural language queries. * Automate follow-ups to turn insights into action at scale.
Real Time Feedback
realtimefeedback.com
Private 2-way communication/engagement platform transforming the customer experience on location in real time. By providing a simple, non-confrontational way to give compliments and complaints through specialized QR codes, NFC Tags, Custom URLs, & more, Real Time Feedback keeps you plugged in and allows customers to become your eyes and ears. Real Time Feedback optimizes operations and engrave brand loyalty along the way. Your customers will give you Real Time Feedback during their experience; managers then receive push notifications, responding to & resolving the issue, all in real time. Real Time Feedback is NOT a survey. Surveys tell you what happened. Real Time Feedback tells you what's happening.
Customer Radar
customerradar.com
Unlock Your Business's True Potential with Customer Radar! In today’s competitive landscape, your reputation can be your greatest asset or your biggest challenge. Customer Radar empowers businesses to take control of their online reputation and drive growth through real-time feedback and actionable insights. Its innovative reputation management technology helps you: - Capture Direct Feedback: Understand your customers' experiences and resolve issues before they escalate. - Enhance Online Reputation: Leverage Google reviews and testimonials to build credibility and attract new customers. - Engage Your Team: Foster a customer-centric culture that drives exceptional service and satisfaction.
Cention
cention.com
Revolutionize customer interactions with Cention – the ultimate omnichannel contact center. Elevate support, automate tasks, and collaborate seamlessly. Transform your customer experience with Cention, your all-in-one solution for unparalleled communication and support. Elevate your business with a truly omnichannel platform that seamlessly integrates Chat, Email, Phone, SMS, Messaging, and Social Media, providing a comprehensive 360° view of your operations. * Responsive Customer Support: Respond to your customers on any channel, ensuring a connected and streamlined experience. Unify and collaborate your workforce across various communication channels, making it easier to handle customer responses and queries. * Automation for Efficiency: Automate, delegate, and label tasks to keep errands organized based on priority, time, and value. Implement advanced CSS capabilities such as chatbots, website FAQs, and a Knowledge Base to enhance the efficiency of your contact center. * Data-Driven Personalization: Grow your contact database with personalized data using artificial intelligence solutions. Integrate apps and processes into your contact center to better suit your business needs and support your agents with organized information through the Knowledge Base. * Efficient Errand Handling: Set up errand tags, prioritize tasks, and create personalized templates for frequently asked questions. Maximize your team's efficiency, enabling them to provide quick and effective resolutions to customer queries. * Seamless Collaboration: Allow agents to collaborate within the organization or with external experts to enhance customer query responses. Create a safe space for communication, ensuring easy information acquisition. Why Cention: * Extensive Analytics: Generate customized reports for better decision-making, including SLA times, incoming errands, and organization overviews. Keep your contact center COPC-compliant and verified by certified coordinators. * Easy and Transparent Pricing: Pay for what you use with their simple and transparent pricing structure. * Customer-Centric: Agents never have to transfer a customer again with their Omnichannel contact center software.
ITC Cloud
itccloud.com
ITC Cloud allows your organization to collaborate easily, communicate from anywhere, and focus on doing better business. Ít unified communications platform helps you free your staff from their desks with its high-quality VoIP phone service. Need to improve you customer service experience? Check out ITC Cloud CX, its dedicated call center platform that delivers the highest quality support experience and let's you optimize the way you communicate with your customers. As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. ITC Cloud gives you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. ITC Cloud takes pride in delivering the best customer experience from start to finish and beyond. ITC Cloud makes moving to the cloud easy!
injixo
injixo.com
injixo is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Their comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. injixo is trusted by a global community of 200,000 users in over 30 countries worldwide, to optimize your workforce efficiency every day. InVision, the driving force behind injixo, is a multiple-time recipient of the Great Place to Work® certification, and ranks in the top 5% of the most popular companies on Kununu. This recognition highlights their culture, deeply rooted in autonomy, trust, and reason. They cultivate a learning-centric atmosphere that unleashes the full creative potential of people, embracing practices like pairing and open spaces to shape the future of work. Their committment lies in fostering an environment where they can grow and do outstanding work. This, in turn, enables them to create software for organizations to do the same for your people. injixo is a hybrid company, with people working fully remotely, from their offices, or in a combination of both. Their headquarters is in Düsseldorf, Germany, with offices in Chicago, Leipzig, London, Paris, and Utrecht.
Level AI
thelevel.ai
Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
Collab
collab.com
Collab provides Cloud Contact Center Services available anytime and anywhere. They make engagement simple and easy with efficient interactions throughout any touchpoint. They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.
Callision
callision.com
Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.
Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Aquant
aquant.ai
Aquant’s Service Co-Pilot platform helps enterprise organizations reduce service costs, improve customer experiences, and identify the best solution to any service-related issue. Using a service domain-specific natural language processing model, Aquant’s best practice engine mines service data, including work orders, logs, manuals, and notes. Then, it improves AI performance by converting expert knowledge into synthetic data, training Service Co-Pilot to adapt based on feedback rather than hard-coded workflows. Aquant empowers every stakeholder (e.g., the end customer, contact center agent, or field technician) to diagnose and resolve problems like an expert. The platform enables business leaders to analyze service performance trends and make strategic decisions informed by data.
StaffAny
staffany.com
At StaffAny, we help many of our favourite brick-and-mortar stores optimize their scheduling and HR administration through our integrated scheduling and time tracking SaaS with our mobile and web application. In addition to managing hourly workers, StaffAny tracks staff performance and automates end-of-month timesheet consolidations. Our job today is to connect the HR and Operations department internally within organizations. With StaffAny, businesses can better performance, cut operating costs, and make time to do what matters to them the most.
Workee
workee.net
Workee is a software that already helps 6,000 freelancers and professionals to manage their businesses online (like private teachers, tutors, coaches, designers, freelance writers, and many more). Workee creates a personal website with built-in booking, scheduling, and payments in less than 1 minute, allowing you to get booked and paid directly and autopilot work and client management out of the box. Workee helps freelancers who already have clients to work with them more effectively and scale business out of the box. According to our users, Workee saves 10 hours per week and thousands of dollars per month. Workee has two plans: Starter and Pro. Workee Starter plan is free without a monthly subscription and 0% transaction fees from Workee. It is designed for professionals who are just getting started and includes the following: Basic Templates for a personal website 1 Schedule for an availability 2 Time Slots for appointments 2 Workee Projects for one-time jobs and services 3 Invoices per month Workee Pro plan is available with a monthly subscription and 0% transaction fees from Workee. The pro plan is perfect for professionals and active users seeking advanced features and customization options. Here's why the Pro plan is a great fit: 1. Pro website templates. Enhance business branding with almost dozens of new professional templates and styles, custom colors, and branding. 2. Custom SEO. Get organic traffic and stand out with branding. Set up custom titles and descriptions for a personal Workee website. 3. Unlimited Schedules, Time Slots, Invoices, and Projects. 4. Professional Booking rules. Limit when you can get the next booking, add automatic breaks between calls, and limit the maximum number of sessions per day.
SocialSchedules
socialschedules.com
SocialSchedules is an award winning employee scheduling and time clock software for hourly employees. Product demo: https://youtu.be/3Q5p71_Dsis Build your work schedule in minutes, make changes to it easily and share it with your team in a click. Free iOS & Android apps mean you can edit & check the schedule on the go. Your employees always have the most updated version. Track time off, forecast sales for more cost effective schedules, integrate with your POS and find replacements fast. Features like group messaging, shift swapping & shift reminders make life easier. Track employee time and attendance without the hassle and easily export timesheet data to payroll. Employees can clock in from their phone or tablet onsite. Curb time theft and use GPS and photo clock ins ensure employees only clock in when and where they're scheduled to work. Stay compliant with local labor laws by tracking paid & unpaid breaks. Make sure employees take breaks and get notified if an employee misses their break.
busybusy
busybusy.com
busybusy is the leading construction time tracking and job costing software. Leverage GPS to efficiently track field time, equipment, materials, and progress. Simplify payroll, manage employee schedules, and generate daily reports in one easy-to-use app. busybusy’s job site data is instantly available to your team, allowing you to see what’s happening anytime, anywhere. Voted #1 by employees for ease of use and reliability, join 75,000+ happy customers who’ve ditched outdated paper timesheets. The #1 Mobile Time Tracking and Job Costing App for Construction, and all industries with employees out in the field. Make GPS Time Tracking & scheduling a breeze with an easy-to-use, reliable app. Favorite features include GPS Time Tracking, Supervisor Time Tracking, Scheduling, Photos & Notes, Budgets, PTO, Safety Reports, Daily Project Reports, Work Accomplished, and more. We offer a 90-day money-back guarantee, no contract, & bill based on usage, ensuring great customer service!
BigChange
bigchange.com
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
Workfeed
workfeed.io
Employers and managers use Workfeed to create schedules that strike the perfect balance between the needs of their workforce and the demands of their business. By doing so, they pave the way towards optimized labor costs, a best-in-class work environment, and outstanding business results. Bottom line, Workfeed's customers save up to 80% time and thousands of $, while increasing employee satisfaction, flexibility, and retention.
HReasily
hreasily.com
HReasily is a cloud-based HR solutions company that provides Software as a service (SaaS)
Ubeya
ubeya.com
Ubeya has developed a SaaS B2B platform that brings the tech revolution to the world of temporary jobs. It connects businesses that manage flexible workers, and allows them to manage, outsource, rate and pay their entire workforce. It bridges the gap between staffing firms, businesses and shift workers by automating and optimizing work processes, scheduling, communication, payroll and compliance. Ubeya unifies scattered communication channels, increases workers’ retention, and reduces no show rate, to reshape flexible work experience. Ubeya’s platform helps hundreds of businesses worldwide become more resilient and adaptive to change, resulting in growth, operational excellence and happy workforces.
ZoomShift
zoomshift.com
ZoomShift provides a simplified and cloud-based way to create and manage employee schedules. It allows you to manage employee availability, time off requests, overtime, and shift conflicts. It also lets you publish work schedules and send notifications to employees.
CezanneHR
cezannehr.com
Headquartered in the UK and trusted by thousands of HR professionals worldwide, Cezanne HR is the modern, all-in-one HR system for mid-sized organisations with 100 - 3000 employees. Packed full of smart time-saving features, Cezanne HR has everything needed to better manage, engage, connect and support employees, wherever they are. Cezanne HR covers the complete employee life-cycle, from recruitment and onboarding, through core HR and absence and timesheet management to performance, employee recognition and career & succession planning. Alongside integrations third party payroll systems, Cezanne HR offers a smart managed payroll service to UK organisation.
TeamSense
teamsense.com
TeamSense is a text-based attendance management and mass communication platform purpose built for front-line workers in manufacturing, construction, warehousing, and logistics. -Reduce No-Call No-Shows by up to 70% by removing the anxiety from the process -Reduce Absenteeism by up to 20% by showing employee their points and attendance history before they report an absence. -Translations in 29 languages and counting!
Sloneek
sloneek.com
Sloneek is a modern HR system that contains everything you need to manage the entire journey of your employees. Try it for 14 days for free!
Zelos Team Management
getzelos.com
The most easy-to-use team management app with simple scheduling, tasks and chats. Perfect for self-scheduling deskless workforce, volunteers or freelancers - on desktop and mobile! - Simple schedules - Task dispatch and tracking - Live chat - Internal wiki - Gamification Zelos is super simple for members to use, still powerful for administrators.
Embrace
embrace.io
Embrace empowers engineers to manage the complexity of mobile to build better, bolder experiences. At a time when mobile is more crucial than ever, teams often face fragmented solutions, missing data, and an inability to surface issues. With Embrace, engineers can identify and prioritize the impact of any issues with detailed technical context and resolve them instantly. By eliminating guesswork, Embrace illuminates opportunities to perfect performance and build the best experiences possible.
Agentnoon
agentnoon.com
Org design and workforce planning platform to drive organizational performance. Enable strategic decision making using a fast, easy, and interactive org design, workforce planning, and dynamic people analytics tool.
Outset
outset.ai
Outset is an AI-moderated research platform designed to automate and streamline the research process with the ability to scale. Leveraging artificial intelligence, the platform can conduct and synthesize video, audio, and text interviews with a vast number of participants simultaneously. It excels in running hundreds of interviews simultaneously, probing deeper into participant responses to extract insights and understand 'why' behind the answers. The service allows for research guides to be uploaded and tailored by users, alongside the ability to recruit participants utilizing Outsets panel or integrating user's private panel partners. Offering an AI-powered synthesis of research, Outset is built to facilitate efficient discovery of insights from participant interactions by digging deep to extract details that matter the most. Valued for its speed and quality of responses, Outset offers the potential to significantly accelerate the delivery of research findings. It enables users to focus more on critical tasks such as understanding the consumer and designing products by eliminating the need for conducting countless hours of interviewing and labeling. The tools ability to eliciting detailed and specific long-form responses from users has been considered particularly helpful for understanding customer priorities.
Inari
useinari.com
An AI-powered product discovery and feedback analytics tool. Surface insights and product opportunities auto-magically. Inari surfaces customer insights and revenue generating product opportunities from your customer data auto-magically using AI. Instead of sifting through 100’s of user interviews or 1000’s of pieces of customer feedback manually, Inari automates the process of highlighting interesting quotes, identifying trends, uncovering impactful feature requests, and tying helpful prioritization metrics with features so your team can spend less time analyzing and more time building products that customers love.
Keatext
keatext.ai
Analyze feedback to create better people experiences. Keatext brings the voice of customer and employee into your day-to-day activities. Easily understand what drives engagement and get tailored AI-based recommendations to improve people experiences. 1. Upload feedback with a seamless setup. You don't need to redesign your tech stack to understand the voice of customer and employee. Keatext fits right in as a cloud-based, standalone analytics platform. Upload your own data files or use our integrations to discover insights in minutes. 2. Understand the experiences you deliver. People are already telling you their experiences with your company. Identify blind spots and learn what you don't know is hurting the customers or employees you depend on. Find out key drivers that impact satisfaction. Advocate for smarter, data-driven decisions. 3. Recommend actions with the most impact. Suggest improvements with the most impact on people experiences. With AI-driven recommendations tailored to your business context, Keatext makes reporting easy.