Ovation

For restaurant operators and multi-location teams, Ovation helps collect guest feedback across dine-in, takeout, delivery, and drive-through orders, so staff can spot service problems and respond while the experience is still fresh. Guests can share feedback through short, two-question SMS surveys, QR codes, and integrations with restaurant ordering and other systems. Restaurants can also send customized follow-up surveys, including questions about items a guest ordered. Ovation brings survey responses and online reviews into reporting tools that help teams identify recurring issues by location and menu item. Staff can reply to guests by text from desktop or mobile, use suggested responses, and send offers to help resolve a complaint. The platform also includes tools for managing online reviews and sending targeted SMS marketing campaigns. Ovation may suit restaurants looking to centralize guest feedback, improve service across locations, and manage guest recovery and follow-up in one platform.

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