Page 2 - Top Ombea Alternatives

Feedier

feedier.com

Feedier stands as a Customer Intelligence platform that empowers you to fully understand your customers, helping your business to transform better and faster. Feedier is designed to help every team in your company take action to optimize retention, satisfaction and the overall customer experience. The platform comes with several key benefits: - Real-time feedback centralization: Collect the whole of your customer feedback, in different ways and through different sources on a single platform. - Accurate irritant detection: Proactively identify emerging issues so you can take swift corrective action. - Enrich customer data: Leverage the synergy between your business and feedback data to get a complete micro and macro perspective on customer satisfaction. - NLP-Powered Text Data Analysis (Natural Language Processing): harness the power of AI and NLP trained on your data, to gain an in-depth understanding of your customers’ trends, feelings and needs. - Intuitive data analysis: Track all your KPIs through intuitive, scalable and shareable reports, enabling you to easily interpret the data and take collective data-driven decisions. - Seamless integration with business tools: Connect data end-to-end to foster rapid problem-solving and continuous improvement. Adopt a clear and effective strategy to transform faster by harnessing the power of Feedier. Give voice to your customers, understand their needs, expectations and motivations.

Customer Monitor

customermonitor.com

Customer Monitor is a fully-managed customer experience management platform developed by Perceptive. Through regular short surveys, Customer Monitor automatically collates and analyzes customer feedback to uncover important themes and trends. These results are accessible through an intuitive interactive dashboard. Behind Customer Monitor is a dedicated customer experience expert. This expert combines innovative research methodologies, strategic know-how, and change management approaches to deliver customer experience programs that match the right measures to the right moments in the customer journey. * Net Promoter Score: At the heart of Customer Monitor is the Net Promoter Score, a globally recognized methodology that goes beyond customer satisfaction to measure advocacy, which is strongly linked to customer loyalty and trust. High levels of advocacy are associated with growing brands, particularly with the rising prevalence of e-word-of-mouth. * Identify strengths and weaknesses: Customer Monitor analyzes customer feedback to identify and track key themes that are positively or negatively impacting the customer experience—and to what extent. This allows for pinpointing and prioritizing areas for improvement. * Identify and save at-risk customers: Customer Monitor’s MARC feature notifies relevant team members of an at-risk customer and allows tracking and managing the resolution process. This empowers the team to close the loop on issues before they escalate into problems and damage the brand’s reputation. * Discover trends. See the impact: Customer Monitor tracks key customer experience metrics over time, allowing important trends to be uncovered as well as showing the impact of any changes introduced. * Customer data is protected and secure: Perceptive is ISO 27001 accredited, meaning Customer Monitor meets the highest global standards for information security management. This standard of data security and process allows for securely hosting and protecting customer data. * Tailored insights: The Net Promoter Score is just one lens to measure customer experience. Customer Monitor supports a range of different question formats and complementary metrics, including satisfaction, customer effort, and retention likelihood. The expert will work with you to deliver a program that matches the right measures to the right customer touchpoints. * Deeper understanding: View survey results by key customer segments. For example, you can identify key themes and trends at a branch, territory, product, account manager level, or any combination. The expert will work with you to determine the views most important to your business. * Simple and easy to use: One of Customer Monitor's biggest strengths is its simplicity. The platform is accessible across multiple devices, and the dashboards are designed to be easy to use, with information presented in a way that is simple for new users to digest and understand, making reporting a breeze. * CRM integration: Customer Monitor has an API, meaning it can integrate with most CRMs to accommodate a two-way flow of data.

zenloop

zenloop.com

zenloop is an integrated experience management platform based on the Net Promoter Score. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence, and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack, or Shopify, or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring, and Jochen Schweizer. zenloop is a brand of saas.group.

TheySaid

theysaid.io

Traditional surveys fall short—they're slow to create, hard to analyze, and lack the context needed for smart decisions. TheySaid's Conversational AI Surveys offer a better way: * Gain 10x deeper insights with context-rich responses. * Launch surveys in minutes with ease. * Boost engagement with interactive, 1:1 conversations. * Simplify analysis with summaries and natural language queries. * Automate follow-ups to turn insights into action at scale.

ChangeEngine

changeengine.com

Elevating People leaders to deliver the employee moments that matter most. The challenge people leaders face is that the employee experience design process resides across distributed teams, disparate HR systems, and in many cases, spreadsheets & powerpoints. Once people programs are launched, there’s an initial buzz, then they get swept underthe rug in sixty days and it’s onto the next burning need. Creating & executing best-in-class people programs to treat employees like internal customers is extremely manual and time-consuming—they include many moving parts such as goals, branding, content, communications, timeline, rewards, and ROI. In the hybrid workplace, there’s no effective way to manage this. We’re here to change that—our goal is to elevate the role of people leaders everywhere and help them to sustain their people program utilization over time. We’re empowering them to showcase the impact of the people org to their leadership team & board while helping them to get executive buy-in and unlock more budget internally to experiment & run innovative people programs.

Supahub

supahub.com

Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback. Unlike traditional methods of collecting feedback through email or chat, Supahub saves you valuable time by consolidating conversations and emails into a centralized platform. With Supahub boards, you can create a dedicated space for feedback on specific topics such as feature requests, bug reports, blog topics, and FAQs. Boards can be either public or private, enabling teams to manage feedback internally if needed. With Supahub, you can easily follow up on feedback by commenting on posts and updating their status as

Feefo

feefo.com

Feefo is more than a typical reviews company. Why? Because it collects reliable and constructive reviews from confirmed customers that businesses can use to truly discover what they’re doing right and where they can improve. Feedback that tells consumers what people like them feel about different products and services too. It supports 6,000+ brands in creating transparent, loyal relationships and delivering exceptional services that their customers can depend on—every time. Its bespoke artificial intelligence, smart profiling, review, and compliance solutions help boost client sales, grow customer bases, and cut churn. As a Google Partner, its clients can also improve their search and paid conversion rates. Feefo is proud to work with companies, large and small, from household names to local heroes. It is equally delighted to be trusted by millions of consumers worldwide.

Opiniator

opiniator.com

Opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings and comments from real customers using their own mobile phone at any time throughout their experience, then tracks any issue until resolution.

Mobileum

mobileum.com

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, Germany, Greece, India, Japan, Portugal, Singapore, UK, and United Arab Emirates.

Market Force

marketforce.com

Market Force Information (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, it continues to grow its global presence with offices in the United States, Canada, the United Kingdom, France, and Spain. It is proud to serve over 350 clients ranging from Fortune 10 brands to emerging brands with high growth potential. Its clients' success is its own, and with that comes a deep commitment to helping each client optimize growth for every location.

Invarosoft

invarosoft.com

Invarosoft helps MSPs and IT Departments deliver a better customer & employee experience by replacing email support with IT Support panels.

humii

humii.co

humii is changing the game in online retail customer experience. As Australia’s leading authority and powered by a nation-wide network of mystery shoppers, humii provides retailers and brands with unbiased, actionable insights to deliver amazing online shopping experiences. Through proprietary customer experience analysis, market-leading qualitative insights and direct competitor benchmarking, retailers are empowered to convert and retain more customers than ever.

CXFacts

cxfacts.com

CXFacts (fka BuyingTeams) is a fintech company working on enhancing feedback and collaboration between banks and corporate customers. It has co-created the digital collaboration tool of the future together with banks and corporate treasuries to enhance relationships and create new value and cost-efficiency for all. It provides value to corporates by offering a web solution that tracks the service performance of their banks. Banks can receive high-quality feedback to enhance relationships, products and services, competitiveness, and business.

VitalSigns

bizrateinsights.com

VitalSigns is the home for all the data and customer comments collected from your Online Buyer Survey and Site Abandonment Survey. Through an intuitive homepage and set of interactive dashboards, your entire team gets up-to-the-minute insights to enhance the customer journey and increase conversions. ** Built for the Whole Team Feedback gathered throughout each customer touchpoint and a comprehensive set of dashboards combine to make VitalSigns the do-it-all platform for retailers looking to deliver a stellar customer experience. With in-depth metrics covering the entire customer journey, there’s something for every stakeholder within your organization. ** Get a Complete Understanding of Your Company’s Performance With unlimited survey collection standard, you can view quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. ** Take Your Data Out of a Vacuum with Benchmarking Leveraging our network of thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce professionals looking to stay ahead of the competition. View and understand your company’s performance in context by benchmarking against other retailers within the Bizrate Insights network. ** The Impact of Customer Reviews on Purchase Decisions Can a negative customer review be a good thing? Read our free guide to understand the hidden value of negative customer reviews and pick up tips for responding to them.

SATISFYD

satisfyd.com

SATISFYD is the leading customer and employee experience software provider for machinery dealerships and manufacturers. It empowers organizations to capture and act on customer and employee experience insights through automation and integrations. Its deep industry experience and turnkey solutions make it easy for partners to stay connected with their customers and employees to ensure their business continues to thrive. * Voice of Customer: Boost revenue by leveraging customer feedback gained through its automated full-service customer experience survey process. * Voice of Employee: Attract and keep talent by turning employee feedback into actionable insights with its turnkey engagement program. * SATISFYD Reviews: Take control of your online reputation by managing online reviews with its software designed for the heavy equipment industry.

PeopleMetrics

peoplemetrics.com

PeopleMetrics unlocks insights to improve the customer experience and answer important questions using strategic market research. Its approach is full-service, from study/program design to fielding, analysis, and reporting. It partners with clients by committing senior-level customer experience and research professionals in every relationship.

Hello Customer

hellocustomer.com

Hello Customer is an AI-powered Voice of Customer platform to collect, centralize and analyze feedback at scale, prioritize actions and take business critical decisions with confidence. -Collect feedback with Hello Customer or connect with other feedback sources -Powerful feedback analysis with the highest precision and deepest level of detail, out of the box and in real-time. -Launch your feedback program in weeks, not months -Enrich and segment your data -Leverage actionable customer insights in no time

Flow CX

flowcx.com

Flow CX is a complete end-to-end Customer Feedback Platform. Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations. The Flow CX product suite includes many features such as: - Fully configurable Customer Surveys - Multiple channel Feedback, Email, SMS, Website, Facebook... - Complete Action management - ticketing system - Deep CRM/Database integrations - Online Review Management - Text Analysis - Customer Panels - Reporting

Client Savvy

clientsavvy.com

Client Savvy helps professional services companies create and implement data-driven client experience and employee experience programs. It provides unconventional wisdom to drive revenue, referrals, and repeat business. Its proprietary Client Feedback Tool enables clients to share how a firm is performing relative to expectations on the most relevant dimensions and likelihood to recommend. Client Savvy has helped nearly 500 companies, in 20 time zones, gather feedback from millions of clients and employees. Its data and experience enable clients to positively differentiate their brand and solve challenging business problems that help achieve long-term, profitable relationships with clients and employees. Client experience (CX) and employee experience (EX) are becoming core business functions at successful companies. Client Savvy helps create the strategy, develop, and implement CX and EX programs to accelerate their adoption, success, and return on investment. Its team of client experience consultants gathers and shares the knowledge that provides companies with a fresh perspective into their clients and employees.

Alterna CX

alternacx.com

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

Goodays

goodays.co

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, its vision is to make commerce better for everyone—merchants and customers alike. Goodays helps a leading global brand deliver personal customer experiences at scale, without losing that welcomed human touch. Its mission is to provide clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. Goodays ensures that you can spark real connections and engage in better, deeper, and more frequent experiences while keeping things simple so that you can focus on actioning the metrics that truly matter. Its technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin, and Jules. Goodays is present in more than 70,000 business locations and gives the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can: * Provide customers with more personal and human experiences * Make front-line work more rewarding and essential * Improve the connection with HQ by decreasing the gap between customer and strategy * Its passionate international team can be found at offices in Paris, Lille, London, Spain, the Netherlands, and Japan.

HappyOrNot

happy-or-not.com

The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. The solution consists of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys - Smiley Touch, Smiley Digital, and Smiley Terminal: The Smileys capture genuine customer feedback so you can learn your customers’ emotions when and where the experience takes place. The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement. * Beautiful design attracts people and drives maximum response rates. * Easy to use; it only requires a few seconds to respond. * Get feedback from everybody, not only from those who engaged with you. * Capture the feedback that matters, in the moment. HappyOrNot Analytics: All feedback data from the Smileys is passed on to the Analytics platform. The Analytics contains both robust and flexible data insights that help you see how you're doing, analyze what is going well, and assess what can be improved. * See how you perform overall at a glance and against your industry peers. * Understand the details with granular data by hour, weekday, month, location, and more. * Discover the reasons through open feedback, pain points, and highlights. * Take immediate action with alert notifications and collaborative messaging. * Engage and share your success with reports, data exports, and live sharing. Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys and managing experience points, users, and subscriptions. You can use Analytics anytime and anywhere, with a browser or the mobile app. HappyOrNot Success: Additional services are provided to ensure your use of the solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources.

CX Index

cxindex.com

CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.

Feedbackly

feedbackly.com

Feedbackly is the only customer feedback software that measures how a customer's emotions impact business results. This all-in-one feedback tool generates measurable revenue, insight, and covers all steps of the customer journey with multichannel feedback services. Founded in Helsinki, Finland in 2012, Feedbackly now helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. Its intuitive feedback management, analytics, marketing, and sales tools enable you to listen to customers directly, upsell, and improve their experience in real-time. Feedbackly has helped hundreds of businesses worldwide keep their customers happy. It can deliver business results to smile about, too.

Clientshare

myclientshare.com

Clientshare has built the world’s leading Business Reviews platform. Used by 1-in-2 of the FTSE 100, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract Catering, and IT to improve retention and grow accounts. Its digital Quarterly Business Review (QBR) platform, Pulse, supports business growth. Senior leaders can easily uncover risk accounts and act before it's too late, as well as identify new growth opportunities. Clientshare provides businesses with the tools to create, deliver, measure, and act on reviews and feedback. Its vision is to be the best at helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust, and deliver exceptional Business Reviews.

Feedbear

feedbear.com

Managing feedback coming from various scattered sources can be a tedious task. FeedBear solves this issue with one place to leave feedback. Your customers can add ideas, discuss them and vote for their favorites. You can keep them in the loop by automatic idea status change notifications. Being transparent about your product or service roadmap build trust and loyalty.

DropThought

dropthought.com

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Alida

alida.com

Build better products, refine user experiences, and test marketing campaigns, all with the leading community-centered research platform. Alida helps the most innovative brands create a highly engaged research community to gather feedback that fuels better customer experiences, user experiences, and product innovation. With on-demand access to the audience that matters most, the client creates meaningful relationships, gathers feedback at scale through various methods and channels, and gains valuable actionable insights… all on a single platform. Alida works with the most innovative company in tech, media, retail, banking, and healthcare. Industry leaders like HBOMax, Adobe, Warner Bros. Discovery, and lululemon rely on Alida's platform to connect with their customers to get deeper insights, infuse feedback into their organization, and drive ROI.

Zonka Feedback

zonkafeedback.com

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations

SMG

smg.com

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.