Flow CX
flowcx.com
Flow CX is a complete end-to-end Customer Feedback Platform. Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations. The Flow CX product suite includes many features such as: - Fully configurable Customer Surveys - Multiple channel Feedback, Email, SMS, Website, Facebook... - Complete Action management - ticketing system - Deep CRM/Database integrations - Online Review Management - Text Analysis - Customer Panels - Reporting
Client Savvy
clientsavvy.com
Client Savvy helps professional services companies create and implement data-driven client experience and employee experience programs. It provides unconventional wisdom to drive revenue, referrals, and repeat business. Its proprietary Client Feedback Tool enables clients to share how a firm is performing relative to expectations on the most relevant dimensions and likelihood to recommend. Client Savvy has helped nearly 500 companies, in 20 time zones, gather feedback from millions of clients and employees. Its data and experience enable clients to positively differentiate their brand and solve challenging business problems that help achieve long-term, profitable relationships with clients and employees. Client experience (CX) and employee experience (EX) are becoming core business functions at successful companies. Client Savvy helps create the strategy, develop, and implement CX and EX programs to accelerate their adoption, success, and return on investment. Its team of client experience consultants gathers and shares the knowledge that provides companies with a fresh perspective into their clients and employees.
Alterna CX
alternacx.com
Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.
Ombea
ombea.com
Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.
Goodays
goodays.co
Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, its vision is to make commerce better for everyone—merchants and customers alike. Goodays helps a leading global brand deliver personal customer experiences at scale, without losing that welcomed human touch. Its mission is to provide clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. Goodays ensures that you can spark real connections and engage in better, deeper, and more frequent experiences while keeping things simple so that you can focus on actioning the metrics that truly matter. Its technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin, and Jules. Goodays is present in more than 70,000 business locations and gives the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can: * Provide customers with more personal and human experiences * Make front-line work more rewarding and essential * Improve the connection with HQ by decreasing the gap between customer and strategy * Its passionate international team can be found at offices in Paris, Lille, London, Spain, the Netherlands, and Japan.
CX Index
cxindex.com
CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.
Feedbackly
feedbackly.com
Feedbackly is the only customer feedback software that measures how a customer's emotions impact business results. This all-in-one feedback tool generates measurable revenue, insight, and covers all steps of the customer journey with multichannel feedback services. Founded in Helsinki, Finland in 2012, Feedbackly now helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. Its intuitive feedback management, analytics, marketing, and sales tools enable you to listen to customers directly, upsell, and improve their experience in real-time. Feedbackly has helped hundreds of businesses worldwide keep their customers happy. It can deliver business results to smile about, too.
Feedbear
feedbear.com
Managing feedback coming from various scattered sources can be a tedious task. FeedBear solves this issue with one place to leave feedback. Your customers can add ideas, discuss them and vote for their favorites. You can keep them in the loop by automatic idea status change notifications. Being transparent about your product or service roadmap build trust and loyalty.
DropThought
dropthought.com
DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.
Zonka Feedback
zonkafeedback.com
Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations
AskNicely
asknicely.com
Rated Customer Experience Platform for Service Businesses Measuring customer experience isn’t hard, but improving it is. To win, you need your entire team focused and motivated to make every customer EXPERIENCE AWESOME. It's not easy. For people powered businesses, it means hundreds or thousands of frontline employees delivering their best, every day, for every customer. AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will
XEBO.ai
xebo.ai
Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.
eTrusted
etrusted.com
eTrusted is a comprehensive platform for Experience Management that specializes in collecting, analyzing, managing, advertising, and optimizing customer and employee feedback. It offers a range of solutions tailored to enhance customer experiences across various industries, including automotive, banking, B2B, retail, energy, and insurance.
Mopinion
mopinion.com
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile and email). Join over 250+ enterprises with forward-thinking digital teams such as Ahold, Colgate-Palmolive, DHL, KLM, Vodafone, Scania, TomTom, and many more. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Unlimited Dashboards - Conversational Feedback: a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations. - Feedback Translations (Enterprise package only)
Glassbox
glassbox.com
Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue.
Centriam
centriam.com
B2C companies face unprecedented pressure to retain customers. Increased competition, lower barriers to switching, and less differentiation between brands are just a few of the reasons why. Centriam helps B2C retention-focused companies: - reduce customer churn with technology designed to manage retention, - break down silos that prevent effective organization-wide retention programs, - and get visibility into customer behavior and its drivers. Centriam is the only enterprise customer success platform that helps retention-focused B2C companies reduce churn and optimize customer base management.
Churn360
churn360.com
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Custify
custify.com
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
Pobuca Experience Cloud
pobuca.com
Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.
Calabrio
calabrio.com
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. They maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Loris
loris.ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.
Stylo
askstylo.com
Solve Tickets Faster with AI Stylo is an AI assistant for human support teams. Empower your agents with ChatGPT in every Zendesk ticket, across all languages to solve tickets faster and make customers happier. Stylo is a Zendesk AI assistant inside every Zendesk ticket that understands the customer problem, finds the solution, and writes a reply for your agents to paste into the ticket. What Can Stylo Do? - Boost your agents with the efficiency and power of AI - Translate messages to and from any language - Standardize agent tone when communicating to customers - Automated ticket research and answers before you even look at the ticket - Identify and prioritize important tickets before customers escalate Stylo Assist is a no-setup-required AI assistant that lives right inside your agents' Zendesk tab, bringing the power of generative AI with ChatGPT to every ticket. Agents can auto-generate responses to a ticket, customize a response around their own input, get a summary of lengthy or complex tickets, and handle ticket translation. They'll also see relevant resources including tickets, knowledge base articles, and macros all from right inside the Assist app. Once installed, Stylo automatically integrates with your Zendesk, reading in Knowledge Base articles, previously solved tickets, and macros. Assist uses this information to generate unique messages that are specific to the customer's request, and configurable brand-level settings ensure the response is on-brand. Assist also translates any message into and out of any language in a way that sounds natural to the recipient, so that your agents can communicate naturally and effectively.
Tattle
get.tattleapp.com
Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.
Upland Rant & Rave
uplandsoftware.com
Rant & Rave's customer engagement software helps global brands transform their CX by capturing the voice of the customer and embracing emotion. Capture, analyze, and act on customer feedback in real time with its software.
Jeeva
jeeva.ai
Jeeva unveils concealed leads and their intent on your website, enabling seamless personalized outreach to drive engagement and action. * AI Sales Representatives: Jeeva provides specialized AI assistants for outbound and inbound sales, chat interactions, LinkedIn outreach, and phone calls, allowing companies to maintain consistent engagement with leads. * Automated Lead Generation: The platform helps businesses discover and engage potential customers through automated, personalized outreach campaigns, significantly increasing lead generation efficiency. * Real-Time Lead Enrichment: Utilizing advanced technology, Jeeva enhances lead profiles in real-time, providing deeper insights into customer intent and behavior. * Seamless Integrations: Jeeva integrates effortlessly with popular email and CRM platforms like Gmail, Outlook, HubSpot, and Salesforce, ensuring smooth operations and enhanced productivity.
USERWISE
userwise.tech
USERWISE is an AI-powered platform that helps businesses collect, analyze, and manage customer feedback, Effortlessly & easily collect, analyze & optimize feedback effortlessly & easily with Userwise for Enhanced Customer Satisfaction
Staffino
staffino.com
Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutting-edge online platform has evolved to compete with the world's leading CEM platforms, offering a user-friendly and visually appealing interface for collecting and managing customer and employee feedback. Staffino XM products are expertly designed for businesses of all sizes across various industries seeking to revolutionise their customer and employee experience on both national and international levels. Our comprehensive CX & EX products empower you to deliver unparalleled customer satisfaction, inspire employee motivation, and accelerate revenue growth. CX Products & Services: - Closed Loop Feedback Management - Retention Case Monitoring - NPS, CSAT, CES & Other CX Metrics - Semantic Engine - Personalised CX Dashboards - Mastery Shopping® - CX Consulting - Performance Management Assessment - Customer Experience Surveys EX Products & Services: - Employee Recognition & Motivation - Employee Gamification - Employee Performance - Employee Engagement
Decode
entropik.io
Decode helps your teams build efficient research processes and build products that resonate with consumers. * Insights AI Technologies - Insights AI (Emotion AI, Behavior AI, and Generative AI) to get unbiased insights and enable continuous consumer feedback. * Customer Research Platform - Decode offers an integrated platform to run a wide range of research like Quant, Qual, Diary, Media & Shopper Research – 6x faster. * Global Respondent Panel - Global panel of 80 million+ respondents across 120+ countries to provide access to a worldwide audience. * Repository & Knowledge Management - Decode Repository acts as a single source of truth for all things consumer research, bringing true consumer intelligence in-house.
Anecdote
anecdoteai.com
Anecdote is an AI-powered feedback analytics platform designed specifically for Product, Customer Experience (CX), and Engineering teams. It enables these teams to analyze and extract valuable insights from customer feedback. By leveraging semantic search and AI-generated summaries, Anecdote allows users to easily search and access multiple customer insights in a single hub. One of the key features of Anecdote is bug analysis, which helps identify and address issues raised by customers in their feedback. The platform seamlessly integrates with Slack, delivering hidden bug reports and customer pain point reports directly to users' inboxes, ensuring that important issues are not missed. Anecdote also offers NPS, CSAT, and sentiment analysis, enabling teams to uncover the underlying reasons behind customer experiences. By integrating feedback from over 50 sources, it eliminates the need for manual tagging and provides a single source of truth for uncovering trends and insights. The platform is trusted by top-tier brands and loved by teams that prioritize customer satisfaction. It caters to the needs of various teams, such as Product, CX, and Engineering, providing them with customized insights tailored to their specific requirements. With Anecdote, teams can transform feedback chaos into strategic action by gaining clarity on customer feedback, staying ahead of the game with timely insights, and addressing bugs and feature requests efficiently. The platform is built by experts from reputable companies and offers use cases with popular tools like Typeform, Google Maps, Zendesk, SurveyMonkey, Freshdesk, Intercom, Shopify, and Gorgias. Please note that this description reflects the information provided in the given text and may not cover all the functionalities and features of the tool.
Unwrap.ai
unwrap.ai
Unwrap.ai is an AI-powered feedback analytics platform that helps businesses understand their customer needs and build products that customers genuinely care about. By turning customer feedback into actionable insights, Unwrap.ai enables product teams to supercharge their products and enhance customer satisfaction. One of the key features of Unwrap.ai is its ability to collect feedback from both public and private sources, eliminating the need for manual effort and spreadsheets. Its AI technology automatically identifies key insights and patterns within the feedback, allowing product teams to gain a deeper understanding of their customers' preferences and priorities. This understanding can then be applied to improve the product roadmap and effectively prioritize feature development. Unwrap.ai also offers a messaging feature that enables businesses to announce product improvements directly to their customers via bulk email, showcasing that their feedback has been heard and taken into account.The platform provides a user-friendly dashboard and customizable alerts to ensure that product teams stay informed about anomalies and thresholds in their feedback data. Additionally, Unwrap.ai offers an API that allows businesses to harness its NLP technology in customized ways to suit their specific needs.With Unwrap.ai, businesses can save time and resources by streamlining the feedback analysis process and maximizing their engineering resources. The platform is backed by world-class investors and is designed to help companies truly understand their customer needs, enabling them to build extraordinary products.
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