Infoset
infoset.app
Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.
Mojo Helpdesk
mojohelpdesk.com
Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. Key Features: * Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve. * Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account. * Administration: Billing, security, add-ons, and more account settings available for admins. * Reports: View and manage different reports (dashboard, tickets count, aging summary, etc). * Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.
Reve Chat
revechat.com
REVE Chat is an AI-powered omnichannel consumer engagement platform that offers live sales and support. The automated live chat platform helps you to engage customers 24 hours a day, qualify leads across different channels, and increase conversions. It is a platform for customer communication that streamlines every interaction with customers with businesses. REVE Chat provides a comprehensive set of visual engagement features, such as chatbot, livechat, co-browsing and video chat, to enable faster resolutions through individualized interactions. You can easily engage your customers across their preferred channels with REVE Chat to provide an omnichannel messaging experience. REVE Chat also includes Advanced Routing, Queuing, Auto Triggers, and Visitor Analytics. Businesses attract customers through a variety of channels, including websites, WhatsApp, Facebook, Instagram, Viber, Telegram, App, and others. REVE Chat makes communicating with them from a single platform extremely efficient. Chatbot can automate customer assistance and engagement, the live chat solution can take customization to the next level with a human touch. The powerful platform assists businesses throughout the customer experience, from lead creation to customer happiness and retention.
Zowie
getzowie.com
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.
Orlo
orlo.tech
With a whole load of channels to toggle between and the public always watching, delivering customer service and comms that knocks your citizens’ socks off is no easy feat! Orlo empowers you to manage your digital conversations from one platform, so you can focus on what really matters – driving engagement, improving experience and managing reputation. Trusted by over 100 of the nations councils, three quarters of UK policing and many more of public sector organisations around the country, we’re proud to be born and bred in blighty, with all of our servers held on British soil too! Easy to implement, secure and scalable solutions powered by AI-led technology? Say hello to Orlo and start building communities through brilliant conversations!
Deskpro
deskpro.com
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.
Stonly
stonly.com
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
HappyFox
happyfox.com
HappyFox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media. HappyFox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. iOS, Android and Windows version of the app enable to provide support through smartphones and tablets. Community forums and knowledge base helps customer provide instant support and connect with each other.
WotNot
wotnot.io
WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.
LivePerson
liveperson.com
LivePerson is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. We call this virtuous cycle the Conversational Flywheel, and it’s at the core of everything we do.
Table Duck
tableduck.com
Table Duck is a cloud-based platform to manage and automate customer conversations, all from one inbox. It allows businesses to provide customer support 24/7 and increase CSAT scores. Messaging channels like live chat, email and social messaging channels like Facebook Messenger come together in one place. A non-scripted, AI- driven chatbot provides natural, human-like interactions with customers. Pre-trained models allow easy implementation, within minutes. Supported languages are English, Spanish, French, German, Dutch and Swedish.
DialShree
webrtc.elisiontec.com
DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government
ThriveDesk
thrivedesk.com
Customer service software for people who care, from people who care. With ThriveDesk, effortlessly manage all your customer support requests in a single place so you can focus on driving business growth.
NovoChat
novochat.co
NovoChat is an omni-channel chat platform that allows businesses to communicate with customers via WhatsApp, Telegram, Messenger and LINE.
ArrowChat
arrowchat.com
ArrowChat is a social networking software with MySQL compatibility and major internet browsers support.
JustReply
justreply.ai
JustReply is an AI powered customer support tool that allows early stage companies to have meaningful support conversations with users at scale.
Gridlex
gridlex.com
Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help Desk Ticketing, and Master Data Management, Gridlex allows for extensive customization across fields, forms, UX, reports, and integrations to fit the unique needs of any organization. The platform stands out for its ability to consolidate various business functions into a single, cost-effective package, supported by a highly responsive customer success team to ensure seamless implementation and operation. This makes Gridlex an ideal choice for companies looking to streamline their processes and enhance service delivery through a customizable and integrated software environment. Product Description: >>ULTRA CUSTOMIZABLE APP BUILDER: * Custom Models: Develop database-like structures that can interlink with other models and fields for enhanced data management. * Custom Apps: Build applications that are uniquely suited to your business processes and requirements. * Custom UX: Create a user experience that is intuitive and bespoke to your organizational workflow. * Custom Forms: Design forms that align with your operational processes and user needs. * Custom Fields: Tailor data fields to match the unique data capture requirements of your business. * Custom Reports: Generate reports that are specifically aligned with your business metrics and analysis needs. * Custom Integration: Seamlessly integrate with other systems and applications to create a unified operational ecosystem. * Customization Support: Access dedicated support for tailoring the platform to meet your specific business needs. * Single Sign On (SSO) Integration: Simplify user access with a single authentication point across all applications. * Data Migration and Loading: Efficiently transfer and organize existing data into the Gridlex system for immediate usability. >>APP SUITE: * CRM: Manage customer relationships effectively with a comprehensive suite of CRM features. * Shared Inbox: Centralize communication channels to streamline correspondence and enhance collaboration. * Customer Service, Help Desk, and Ticketing: Deliver superior customer support through integrated service and ticket management systems. * IT Service Management (ITSM): Optimize IT services with tools designed for efficient ITSM processes. * Master Data Management: Consolidate and manage your organization's critical data for improved decision-making and operational efficiency.
DataKnowl
dataknowl.com
DataKnowl (https://www.dataknowl.com), an all-in-one intelligent Customer Service and Engagement Platform that combines a Cloud Phone System, an omni-channel Cloud Contact Center (Interaction Center), a simple and easy to use Support Ticket System with powerful AI-based Self Service & Automation features (V-Agent and V-Voice).
Keeping
keeping.com
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.
Locobuzz
locobuzz.com
Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign. Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features. Powerful bucketing of data generates insights and provides actionable data. We contrive a one stop digital intelligence hub for your brand. This eases the efforts taken to drive your digital strategy and brand identity with structured and powerful analytics & visualizations, free from the excess of complex social data. We help you with Real Time Experience, Thought Leadership & Crisis Management. Locobuzz also, enables businesses to leverage from the power of machine learning and NLP for creating an interactive experience using multilingual chatbots. We believe that the potential of conversational commerce can refine productivity by incorporating human intelligence into machine by means of AI.
Glassix
glassix.com
Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability. With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.
Desku
desku.io
Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.
BoldDesk
bolddesk.com
BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.
Comm10
comm100.com
Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI-powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere.
ConvergeHub
convergehub.com
ConvergeHub is an enterprise-grade CRM, with Sales, Marketing, Support and Billing, for managing all customer related activities from one unified platform. It is a high-horsepower business-growth platform built for small and mid-size businesses. You can use ConvergeHub to accomplish all customer related activities through every stage of the customer lifecycle. Use it to attract leads, send campaigns, nurture prospects, close sales, answer support tickets, generate contracts, store documents, manage products or services, send quotations, create invoices, and more. ConvergeHub’s powerful customization and automation features let you configure and automate your own business processes and skyrocket productivity. ConvergeHub’s 360-degree prospect and customer view gives you in-depth actionable insights, allows you to keep track of all touchpoints through activity history, and lets you plan upcoming conversations with prospects and customers through any channel – email, phone, text, fax or social. Comments, notes, tags, tasks, appointments, calendars, reminders, notifications come together to keep you connected and up-to-date. You can segment your lists, create templates and run marketing campaigns through email and text. Keep in close touch with your customers by tracking customer service cases and responding to them quickly. Get paid quickly by creating quotations and sending invoices for your products and services right from the CRM and track payments as you receive them. Report Builder and customizable Dashboards lets you create your own reports and visually track progress of every area of the business. ConvergeHub integrates with other software through many native integrations such as QuickBooks, DocuSign, PandaDoc, Ringcentral, Twilio, Office365, Box, Dropbox, Wordpress, etc. and also through Zapier, Piesync, APIs and Webhooks.
Chatspell
chatspell.co
Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required.
SharurAI
sharurai.com
SharurAI is a dynamic player in the AI application building arena, offering on-demand AI chatbot services that are transforming the way businesses engage with their customers. With a focus on cutting-edge AI technology, SharurAI specializes in crafting custom AI chatbots tailored to the unique needs of businesses across various industries. Our mission is to harness the power of artificial intelligence to enhance customer interactions, boost efficiency, and drive growth. We pride ourselves on our ability to create AI chatbots that seamlessly integrate into your existing systems and processes, delivering personalized and efficient customer support, sales assistance, and more. At SharurAI, we understand that every business is unique, and that's why we work closely with our clients to develop AI chatbots that align with their specific goals and objectives. Whether you're looking to streamline operations, improve customer satisfaction, or drive sales, our team of AI experts is here to bring your vision to life.
Chatgen.ai
chatgen.ai
Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions: Marketing: From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action. Chatgen primarily is used to maximize your lead capture not only on the Website but also at places where your visitors visit your brand Support: Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges. #customersupportautomation Product discovery: Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies.
ChatSupport
chatsupport.co
Provide world-class support to your customers and convert more leads. Customizable widgets, unlimited staff members, 24/7 support, and more! Try for Free!
Deskhero
deskhero.com
Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.
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