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ICTDesk is an AI-powered customer support and live chat platform for businesses. It enables teams to add real-time chat to their websites, communicate with visitors, manage conversations in a shared team inbox, and provide automated responses through an AI chatbot trained on website content and knowledge bases.
The platform includes visitor analytics, chat history, file sharing, typing indicators, read receipts, canned responses, conversation transfers, agent performance reports, and customer satisfaction tracking. Native iOS and Android apps help support agents manage conversations remotely, while multi-tenant and white-label features support agencies and businesses managing multiple brands or client accounts. ICTDesk provides a centralized solution for website chat, AI customer service, visitor intelligence, and team collaboration.
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