Connecteam
connecteam.com
Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. Save time and increase productivity with mobile-first custom checklists, forms, and reports; Schedule shifts and track work hours with GPS time clock; Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app. Ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).
Scribe
scribehow.com
Scribe is an AI-powered tool that converts any process into a step-by-step visual guide. By using the Scribe recorder while working through a process, the tool automatically generates a how-to guide complete with screenshots, instructions, and clicks. The product interface allows users to add edits and customization, such as additional details, annotations, and branding. Once complete, the instructional guide can be easily shared through URL links, exported as a PDF document, embedded into existing tools and wikis or exported to Confluence. The tool supports integration with popular web browsers such as Chrome and Edge, as well as with desktop platforms. Scribe is used to document processes 15 times faster and helps increase team productivity by 25%. Teams use Scribe to onboard new hires, create SOPs, build training materials, answer questions, and assist customers. It is a suitable solution for operations, customer-facing, sales, HR, and IT teams. Scribe's impressive performance has attracted hundreds of thousands of teams who save time with its user-friendly interface. Scribe offers a free version, with additional paid features for enterprises. The tool offers a range of resources for its users, such as product demos, customer stories, and ebooks, to support them to get started with the tool.
Tango
tango.us
Tango is the easiest Digital Adoption Platform to setup and use. You make software training walkthroughs and tooltips in minutes by just clicking through the process. Your employees get their hand held through the process with guidance embedded inside of your business applications. Tango AI does the work. Tango Software Knowledge Layer is trusted by over 2,000,000 people from the best companies including Walmart, Nike, Cox, Roche, Lockheed Martin, SpaceX, Amazon, Salesforce, Slack, and Atlassian.
Epicor
epicor.com
Epicor ERP system is modular, industry-specific software used to manage business processes company-wide. Epicor software works well for managing accounting and finance, human resources, customers, the supply chain, inventory, distribution, and manufacturing production management. Epicor software is available on-premises and as SaaS cloud ERP (enterprise resource planning). Epicor offers Business Management Platforms as industry-specific ERP solutions. Epicor Software Corporation innovates to incorporate newer technologies into the ERP system. For example, Epicor uses the Industrial Internet of Things (IIoT) to connect machines with sensors and PLCs (programmable logic controllers) on the shop floor in its Advanced MES (manufacturing execution software) that seamlessly integrates with the Epicor ERP (and MRP) system. Epicor provides advanced omnichannel, including eCommerce, software for retailers.
Fluix
fluix.io
Fluix is field productivity software that empowers field teams with everything they need to perform at their best - by giving them tools to collect data, manage tasks, and ensure compliance with industry regulations.
CareAR
carear.com
With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Faster Time to Resolution: Gain instant visual context – spend time solving the problem versus assessing the situation • Higher First Time Fix Rates: Get faster resolution powered by the annotation toolbox • Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance • Knowledge Transfer: Reduce your skills gap and make experts more accessible to more junior field resources or contractors • Customer Experience: Raise customer satisfaction and NPS through unmatched quality, service, and capabilities • Lower your carbon footprint: Eliminate or reduce truck rolls to achieve issue resolution while lowering your carbon footprint and saving money • Self-solve Experiences: Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction within each user’s device. CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance. CareAR Experience build enables any business user to create immersive AR and AI powered digital work instructions through a no-code point and click interface. Key Features • Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds. • AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems. • Self-Solve Instructions: Deliver rich self-guided step-by-step instructions to guide customers and technicians through setup procedures, routine maintenance, troubleshooting guides, and repairs. • Experience Builder: Rapidly create experiences containing with the no-code point-and-click Experience Builder. Use 3D content, video, images, and text for easy-to-follow instructions to empower customer and technician self-service. • Integrated Search: Improve user access to information by providing search functionality directly within a self-solve experience. • Visual Verification: Use AI-powered object and state detection with image recognition to drive procedural compliance and ensure tasks are completed correctly and safely. • Instant Knowledge Sharing: Publish digital work instructions instantly and easily accessible via link, QR code, or via CareAR mobile app. • Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders. • Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration. • True ROI: Leverage the data made available by CareAR to determine the return on investment in terms of improved performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates. • ServiceNow: CareAR for ServiceNow is compatible with ServiceNow CSM, FSM and ITSM • Salesforce: CareAR for Salesforce is compatible with CareAR into Salesforce Service Cloud and Field Service Management • API: Integrate CareAR into your own customer service or field service management application easily via web API
Epsilon3
epsilon3.io
Epsilon3’s software platform manages complex operational procedures, saving operators time and reducing errors. It supports the entire life cycle of a project from integration and testing through live operations. * Interactive real-time synchronized procedures for multiple programs/missions * Embedded release process including approvals, edits, in-line feedback, and tracking changes between revisions * Query-able database of as-run procedures * Manual and automated procedure views and capabilities * Integrated telemetry, command and control, and mission data * Detailed analytics, reports, and dashboards
Zingtree
zingtree.com
Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise applications. Their AI platform analyzes your data to build workflows that trigger relevant actions while reducing resolution times. One foundational platform that works across channels for the agent and customer experience, securely deployed and managed by business users. They specialize in Customer Support Workflow Automation for B2C enterprises, particularly those with complex products, stringent regulatory compliance and diverse customer segments. their primary industry focus includes Healthcare, Financial Services, Insurance, and Consumer Products & Services. - Reduce agent ramp time by up to 85% - Cut up to 70% of your contact center costs - Automate up to 50% of your ticket volumes
Trainn
trainn.co
Trainn is a Customer Education platform for SaaS companies of all sizes to onboard and train customers, at scale, using product training & how-to videos, feature walkthroughs, and a dedicated customer training Academy. Trainn believes that happy customers aren’t born; they are trained. Customer Education is the sure-shot way to drive product adoption, retention, advocacy, and sustainable revenue growth. The Trainn platform comprises: 1. A complete video tool kit to create, edit and share a variety of product videos 2. A zero-code Academy builder with an in-built Video Authoring toolkit and course builder 3. Video analytics to track video engagement, viewer behaviors, and learners' progress 4. Integrations to connect your video insights to CRM apps and 1000s more through Zapier What sets Trainn apart? > Trainn is the only platform built for video-led customer education > One place to create videos, edit, embed across channels and track performance > Support for omnichannel video distribution > Zero-code Academy builder Features of Trainn Video Tool-kit ** Chrome extension: Turn the Chrome plugin on, walk through your screen, and let Trainn capture your step-by-step actions into a perfect video. - Create product walkthroughs - Create how-to videos for your knowledge base and help center - Create instant screen records - Create training courses for Customer Academy ** Slide-by-Slide Video Editor: - Automatically turn your script into voice overs - Add voice-overs and subtitles in different languages - Use text and shapes - Add spotlights to highlight sections - Blur sections you want to hide - Customize videos with your brand logo, color, theme ** Omni-channel Video Distribution: - Share videos in just one click - Place how-to videos in knowledge bases and help centers - Publish a Video hub with tracking enabled - Host your own Structured Learning Center ** Video Analytics: - 360-degree video performance dashboard - Learner-based tracking for audience viewing trends - CRM integrations for wholistic video insights ** Customer Academy: - In-built Video Authoring software - Course builder to design courses, chapters, lessons, certifications - Quiz builder to generate assessments and quizzes - zero-code Academy builder
Starling
starlingsolutions.co.uk
Starling is a platform for creating and using digital work instructions and managing training in a user friendly way. Starling simplifies compliance with quality management systems, such as ISO 9001, and drives continuous improvement. It can be used on mobiles, tablets and desktops, enabling you to update your work instructions or training from anywhere. Below are some of the benefits of using its electronic work instruction software: ** Reduce the risk of non-compliance from version control - only one version is live at any given time. ** Improve control over your training - training and procedures kept in one place. ** Reduce turnaround times - make changes on the go using a tablet or mobile device. ** Save time by automating your processes. ** Improve your training using videos.
Wizardshot
wizardshot.com
Wizardshot is a web app & Chrome extension that allows you to create step-by-step tutorials simply by capturing your screen. Easily generate tutorials based on recorded actions, making it simple to share knowledge and processes with others.
Knowmax
km.knowmax.ai
Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. Our KM modules, viz knowledge base articles & FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort. With our no-code DIY content creation capabilities, you do not need any technical expertise to create content. Our native integrations with CRM and contact center technology enable users to access relevant information right where they are without switching multiple screens. Born out of a contact center, we understand the numberless roadblocks customer-focused companies face and believe that the right knowledge at the right time makes a difference in shaping customer experiences. Our next-gen KM platform is built with this understanding to enable you to rise above your customers' ever-evolving expectations by making your knowledge work for you.
Augmentir
augmentir.com
Augmentir is the world’s only provider of AI-based connected worker software. Augmentir’s software platform is a suite of AI-powered connected worker tools that helps industrial companies optimize the safety, quality, and productivity of today’s rapidly changing industrial frontline workforce. Companies in manufacturing, service, energy, and construction leverage Augmentir’s AI in conjunction with the platform’s digital workflow and remote collaboration capabilities to optimize their frontline operations and deliver significant growth and continuous improvement in the areas of performance support, training, and workforce development.
Operations1
operations1.com
Operations1 is the ideal Connected Worker Platform for the industry. With Operations1, you digitize your employee-led production processes end-to-end: from activity planning and the supply of knowledge to intuitive process guidance, documentation, live analysis and collaborative incident management. With Operations1, leading manufacturers such as Bosch, Daimler Truck, ThyssenKrupp, Trumpf or Stabilo benefit from operational excellence, highly empowered workers, and future-proof operations. Due to its enormous scalability, the platform is used worldwide in more than 15 countries across all processes in maintenance, production, assembly, quality, training, HSSE and audits. Since its founding date, the Frankfurt and Augsburg-based company's mission has been to empower every worker around the world to accomplish more and skill up. The clipboard becomes a tablet, complexity becomes simplicity, blindspot becomes transparency.
Operandio
operandio.com
Empower your frontline employees with everything your business needs, all in one powerful platform. Training & Quizzes, Brand Audits, Task Management, Employee Communication, Digital Food Safety, Knowledge Base and MUCH more!
Zaptic
zaptic.com
Zaptic is a connected worker platform providing job instruction and collaboration for frontline teams, and a no-code toolkit designed to accelerate digital transformation of daily operations. Using Zaptic, global manufacturing and service organisations are closing an industry 4.0 blindspot by moving daily operations out of spreadsheets, paper and tribal knowledge. By doing so, they not only unlock measurable improvements in productivity, quality and safety, but also enable a smooth transfer of knowledge between the retiring and new generation of workers to improve market resiliency.
Elements.cloud
elements.cloud
Elements.cloud is the Change Intelligence platform that helps you accelerate your time to value for business transformation. It allows you to make intelligent change decisions based on a shared understanding of systems configuration, with powerful impact and dependency analysis, linked to business analysis documentation. Powered by AI, it can generate process maps, create complete user stories, recommend solutions, and chat to your data. It brings teams together and breaks down silos of knowledge. Changes are implemented faster with confidence. Rework is reduced. User adoption soars.
Aquant
aquant.ai
Aquant’s Service Co-Pilot platform helps enterprise organizations reduce service costs, improve customer experiences, and identify the best solution to any service-related issue. Using a service domain-specific natural language processing model, Aquant’s best practice engine mines service data, including work orders, logs, manuals, and notes. Then, it improves AI performance by converting expert knowledge into synthetic data, training Service Co-Pilot to adapt based on feedback rather than hard-coded workflows. Aquant empowers every stakeholder (e.g., the end customer, contact center agent, or field technician) to diagnose and resolve problems like an expert. The platform enables business leaders to analyze service performance trends and make strategic decisions informed by data.
OnPlan
onplan.tech
OnPlan is a software platform to build, manage and deploy digital work packages for the commissioning and maintenance of complex industrial assets. OnPlan delivers maintainers the information they need to perform work safely and efficiently. OnPlan is perfect for a geographically distributed workforce. Whether single site, multi-site, and across the globe, OnPlan is the work-packaging solution for you.
Neuron7.ai
neuron7.ai
Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.
ROO.AI
roo.ai
ROO.AI's frontline connected worker platform guides and assists workers, using their mobile devices, to save time and increase productivity, quality and safety. Accelerating onboarding, ROO.AI is upskilling workers of all experience levels with on-the-spot access to digital work instructions, micro-training and standardized inspections, checklists and reporting tools. ROO.AI connects workers with the in-context information and automated assistance they need to make better decisions. The ROO.AI platform empowers businesses to apply flexible, digital workflows, BOTS and AI to boost production and quality, enhance safety, cut maintenance costs and gain access to critical data to provide actionable insights into frontline operations.
Canvas Envision
canvasgfx.com
Canvas Envision: the award-winning connected knowledge platform for manufacturing ecosystems Create and consume interactive digital work instructions for training, assembly, and maintenance. Drive faster, more effective content creation. Accelerate knowledge transfer and training. Crush those KPIs for quality improvement, cost reduction, and faster time-to-market. Digital work instructions, evolved - Manufacturers are investing in Digital Transformation initiatives to strengthen their competitive position, improve shareholder value, and reduce production costs. At the same time, they’re experiencing significant challenges with employee retention and productivity. Envision helps companies grow by empowering front-line workers with the right information at the right time in the right format. More effective communication - Interactivity and visual content are proven to be more effective for process learning and execution in manufacturing environments. Envision is an enterprise-wide platform that makes it easy to both create and consume everything from embeddable 2D drawings and static 3D model visualizations to digital work instruction documents using interactive models, animations, and narration. Better still: workers can share comments with the engineering team, weaving the digital thread concept into a digital loop reality.
WorkfloPlus
intoware.com
WorkfloPlus is a connected worker platform that ensures processes are done right first time, every time: driving productivity, connectivity and simplicity. WorkfloPlus provides greater insight for data informed decision making, while ensuring standardised, repeatable and auditable processes. * Digitised Processes: Using paper is a thing of the past. Ensure your tasks and work instructions are captured and followed correctly while creating a dynamic audit trail to drive better communication and compliance. * Powerful Insight: WorkfloPlus captures detailed data on how each and every task is carried out to provide a powerful new source of business intelligence and enable data-informed continuous improvement. * Data Automation: Generate reports as soon as tasks are completed and instantly send the information to exactly where it needs to be. So you’ll always have a 100% accurate real-time view of your operations.
Azumuta
azumuta.com
Azumuta offers software solutions to augment the skills of the connected workforce. The platform assist manufacturing companies by driving performance, enabling factory workers to learn, solving in-line quality issues, and offer information progressively on the factory floor. Azumuta’s software connects operators, supervisors and managers to every single manufacturing aspect, and supports a culture of constant improvement. Azumuta is a modular online platform that helps people in a factory environment to increase productivity and quality of production by better communication and technological support. Azumuta’s software modules include the following: - Digital Work Instructions - Quality Assurance - Skills Matrix & Training - Audits & Digital Checklist - Continuous Improvement / CAPA
Tulip
tulip.co
Tulip, a leader in frontline operations, is helping companies around the world equip their workforce with AI-enabled, connected apps — leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's composable platform enables those closest to operations can take advantage of composability and edge connectivity to digitally transform processes, guide operators, track production, and gain a real-time, holistic view of operations. Companies of all sizes and across industries — including complex manufacturing, pharmaceuticals, and medical devices — have implemented composable solutions with Tulip’s platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity with guided workflows, capturing and analyzing real-time data, and continuously improving operations. A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in Germany and Hungary.
Plutomen
pluto-men.com
An agile and technologically-equipped frontline workforce is the need of the hour for industrial enterprises. Plutomen is a frontline operational platform that provides AR solutions to industrial enterprises for frontline digitalization. They help knowledge enhancement of your frontline through AR powered Remote Visual Assistance, Work Instructions, and 3D Training. Their platform helps industrial customers improve productivity, enable faster resolution, reduce operational costs, and maximize revenue growth while promoting sustainability and worker safety. They believe in the digital empowerment of industrial frontline teams to help them embrace and capitalize on the benefits of Industry 4.0. With more 8+ years of experience in servicing and consulting clients in XR, they provide enterprise solutions for sectors such as Manufacturing, Telecom, IT Infrastructure, Automotive, and so on. They have served the leading industry players like Wipro Limited, Adani, Sterlite Tech, L&T, PwC, Virtusa, Honeywell, Arvind Envisol, etc. Headquartered in Ahmedabad, India, they are among the leading developers of AR solutions for Industrial Enterprises. Their integrated platform serves as a one-stop-shop for remote assistance-based needs of B2B companies. They provide three products that help enterprises start your digitalization journey with XR – * Plutomen Connect: AR powered remote assistance & video-collaboration based platform that enables your frontline workforce to connect with your experts instantly. * Plutomen Workflow: Assisted Reality powered work assistance platform for accessing digital work instructions that streamlines workforce knowledge. * Plutomen Assist: XR-powered self-assistance & platform for next-gen workforce immersive training, digitalization of the process, and providing an interactive knowledge repository.
EZ Factory
ezfactory.nl
At its core, EZ Factory is a specialist in continuous improvement methods, who develops software that supports the manufacturing industry with professional mobile applications. EZ Factory delivers mobile solutions for the entire continuous improvement philosophy, tailored to the needs of the various professions: the operator, shift leader, planner, production manager, maintenance engineer, lean manager and mechanics. Their integrated mobile solutions and services are built on an open platform, each solution is designed to ensure that the PDCA Cycle is followed. Their vision is to help people to make your daily work easier. They believe in visualization, standardization and ease of use and love to make professional mobile applications for factories.
SymphonyAI
symphonyai.com
SymphonyAI is transforming the world's largest industries with packaged AI SaaS. SymphonyAI predictive and generative AI applications supercharge growth and productivity for businesses across retail, CPG, financial services, industrial manufacturing, media, and enterprise IT. SymphonyAI has rapidly grown from a startup in 2017 to a leading enterprise AI company with over 3,000 talented leaders and data scientists solving the world's most challenging business problems.
livepro
livepro.com
livepro a premier knowledge management (KM) system that focuses on providing accurate answers to both employees and customers. Trusted globally for over two decades, livepro streamlines intricate processes, communicates critical updates in highly regulated industries, enhances productivity by reducing training times, and providing valuable management insights. With its AI-assisted search, livepro seamlessly delivers governed knowledge across web, chatbots, CRMs, and self-service portals, offering a comprehensive omnichannel experience from a single source of truth. At livepro, they pride themselves on having the system that is the easiest-to-use, easiest-to-manage and a team that is the easiest to work with – always.
Andonix
andonix.com
Anyone can perform extraordinary work with Andonix. Andonix empowers and engages everyone to control out-of-process work and operational problems, addressing the gaps between desired financial results and actual performance, with smart monitoring to detect anomalies before they become business issues, supercharge problem-solving and skills with AI to stop production losses fast and deploy instantly smart workflows to boost execution productivity, safety, and compliance. Make any machine smart and produce more, a lot more with Andonix: Andonix tracks production counts, downtime, and cycle time, integrating with PLCs, SCADA, or non-PLC systems. Catch Operational Problems as They Happen: Instantly detect and act on operational anomalies. Integrates seamlessly with ERPs, MES, QMS, MMS, SCADA, and IIoT systems to reduce downtime and waste with real-time, AI-driven alerts. Boost Productivity and Compliance with Smart Workflows: Streamline and standardize work with automated inspection checklists, audits, SOPs, and more. Drive continuous improvement with AI-powered task execution and zero paper waste. Elevate Everyone's Problem-Solving Ability: Collaborate with your teams and Andi, our AI expert, to diagnose problems, transfer knowledge, and continuously improve operations. Achieve Sustainable Hyper-Productivity with Andonix 60% Faster Execution with real-time alerts and automated workflows 43% Higher Team Performance with AI-driven Problem-solving 40% Better Quality Work through data-driven decisions and continuous improvement Anyone can Produce More, Reduce Operational Costs, and Boost Plant Profits with Andonix. 2x Faster Worker Training 50% in Downtime Reduction 85% Process Compliance Improvement 6% Increase in company-wide Productivity
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