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Hesper AI is an AI-powered insurance claims automation and investigation platform designed to support the full claims lifecycle, from first notice of loss (FNOL) through coverage review, investigation, valuation, settlement, payment, closure, and recovery. It helps insurance carriers, TPAs, MGAs, and self-insured organizations manage property and casualty claims across auto, property, homeowners, workers’ compensation, liability, and pet insurance.
The platform extracts information from forms, emails, photos, medical records, statements, and other claim documents; evaluates coverage; identifies severity, fraud, and litigation risks; reviews estimates and demand packages; recommends reserves; and prepares evidence-backed reports and correspondence. Its investigation capabilities include document forensics, statement cross-referencing, timeline reconstruction, inconsistency detection, and screening for subrogation and salvage opportunities.
Hesper AI supports straight-through processing for straightforward claims while providing detailed workups for claims requiring additional review. Every action is logged, and decisions can include supporting source documents and rationale to improve auditability and human oversight. The platform is designed to integrate with existing claims management and insurance technology systems through APIs, helping claims teams reduce manual document handling, improve workflow consistency, and maintain decision authority.
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