Hellotext

Hellotext is for ecommerce and retail teams that want to turn shopping activity into timely customer messages and sales conversations. It connects store data, such as carts, browsing activity, purchases, and product availability, to messaging through WhatsApp and SMS, with supported features depending on the connected platform and account setup. Teams can automate abandoned-cart follow-ups, back-in-stock alerts, product recommendations, customer reactivation, and post-purchase support. AI agents can answer common questions, suggest products, and help with order-status requests when the necessary store data is available. Hellotext also supports targeted campaigns for selected customer segments, tools for collecting subscribers, and a shared Inbox where staff can take over conversations. Ecommerce integrations include Shopify, VTEX, and WooCommerce.

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