Page 30 - Top Emplifi Alternatives

swivl

tryswivl.com

Even the best Self Storage operators often miss nearly 49% of all incoming communication that can turn into a sale, while wasting time on answering repetitive questions, instead of focusing on revenue generating activities. Introducing the only AI-powered Customer Engagement platform in Self Storage. With an industry leading Natural Language Processing model, swivl can answer hundreds of Self Storage questions spanning different topics. swivl augments your team to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. All across website, SMS, email, Voice, QR codes, and other digital channels. Operators leverage swivl's automation to power things like digital assistants, online self-service automation, website inventory recommendations, call center deflection, and omnichannel experiences. swivl’s AI Assistant averages an 80% resolution rate without human intervention, with more than 200,000 assisted reservations across 4,000 Self Storage locations.

Inline Manual

inlinemanual.com

Inline Manual is a Digital Adoption Platform to create interactive walkthroughs, tooltips and support articles right in customer’s app. With Inline Manual in your app, guide your users to success with flexible tours, tips, and tutorials to reach their goals and get results. Their customers use their authoring tool to build tutorials to help guide users out of dead ends by providing help in context. They light up their inbound chat, support messages, and campaigns with engaging tours. They can do this all completely without the help of their IT or development teams. Their customers use their segmentation, automation, and analytics tools to target their new users and bring them on a journey to reach important onboarding goals. However, onboarding never ends, because they also use the same tools to re-target users who have missed key features, to make sure their customers are getting the most out of their software.

Notiondesk

notiondesk.so

Turn Notion documents into a powerful knowledge base with Notiondesk. Customize, optimize SEO, support multiple languages, and improve customer support in minutes. Notiondesk transforms your Notion documents into a comprehensive help center for your business. With Notiondesk, you can easily create a streamlined, searchable help center that incorporates all your Notion-based documentation. Notiondesk's platform offers intuitive navigation, a clean interface, and instant syncing with your existing content. Whether you're looking to reduce support tickets, enhance customer self-service, or improve your knowledge base, Notiondesk is your go-to solution.

UseResponse

useresponse.com

They’ve built a platform to help companies better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat, and knowledgebase tools to make listening to the customer voice actionable, manageable, and productive. World-known companies such as Deutsche Bahn, Cpanel, Yellowfin, Cisco, and HH.ru effortlessly collect feedback from thousands of their customers and improve customer experience by providing omnichannel customer support. UseResponse is dedicated to making customer feedback more meaningful and enabling businesses to make data-driven product development decisions.

Userlane

userlane.com

Userlane is an award-winning Digital Adoption Platform that identifies and eliminates adoption barriers across software. Discover which software applications are in use, understand usage patterns and areas of digital friction, and improve employee productivity and experience. Realize the full value of software investments with Userlane.

Helpshift

helpshift.com

Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform that provides an efficient, personalized, modern support journey. Conversational AI, machine language translation, automation, and segmentation quickly resolve consumer problems across immersive channels like mobile apps, gaming consoles, and XR experiences in 150+ languages. Get your consumers back online faster with over 50% automation for effective resolution.

Apty

apty.io

Apty, a cloud-based software solution, helps enterprises streamline their operations and increase efficiency through guided employee experiences and proactive analytics that accelerate digital adoption and process compliance. Using Apty’s successful best practices methodology for digital adoption, enterprises can increase employee engagement and improve data hygiene. Every month millions of users worldwide use Apty to learn web-based apps and excel in their job at leading companies like Delta, Hitachi, Mary Kay, Wiley, and many more. Apty - Digital Adoption Done Right Apty’s all-in-one platform empowers you with reliable data that enables informed decision-making to increase your application ROI and employee productivity.

Vivantio

vivantio.com

Vivantio is a service management platform with built-in CRM, powerful workflow builder, customizable ticket routing and prioritization, branded self-service portals, and no-code configuration. Vivantio streamlines processes for service teams in B2B Customer Support, IT, Facilities, HR, Legal, Finance, and GRC. Our solution is particularly impactful for B2B service & software providers, or companies experiencing high growth and needing to scale support operations. Vivantio's platform is incredibly flexible, offering enterprise functionality to every customer – as well as the ability to turn those features on and off as needed. they believe in democratizing technology, which is why Vivantio is highly configurable without needing to rely on engineers or consultants to make configuration changes.

Product Fruits

productfruits.com

Product Fruits is the AI-driven platform designed to supercharge product growth. They provide product adoption and engagement flows that simply work. Automatically onboard users, guide them to unlock the full value of the application, and watch conversions soar. Their powerful feature set includes: * AI-powered PRODUCT TOURS & WALKTHROUGHS for guiding users step by step through the UI * HINTS, BEACONS & TOOLTIPS for highlighting new features, delivering tips, and providing contextual support * ONBOARDING CHECKLISTS for showing users the progress of their onboarding journey * IN-APP ANNOUNCEMENTS for publishing important news directly in the application * IN-APP NEWSFEED for keeping users up to date * NPS & SURVEYS for measuring satisfaction and capturing insights directly in the product * USER FEEDBACK WIDGET for tracking moods as well as making it easy for users to report bugs and share ideas * HELP CENTER (Life Ring Button) for providing one centralized location for all onboarding and support documentation, as well as any 3rd-party chat widget * KNOWLEDGE BASE for allowing users to solve problems without having to contact support * CUSTOM EVENTS for triggering flows based on user behavior in the application * USER SEGMENTATION for tailoring experiences to personas and showing different content to individual cohorts * ANALYTICS for understanding where users get stuck, what they like, and what needs improving * Product Fruits editor was built with a non-technical user in mind, and they don’t need any coding skills to create beautiful onboarding experiences. They are serving companies big and small all over the world, helping them to improve product adoption, increase conversions, reduce churn, and lower support tickets.

Mavenoid

mavenoid.com

Mavenoid is the Intelligent Support Platform specifically designed for products and devices. Mavenoid’s purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support that delivers resolution rates of 58% and up. With Mavenoid, product manufacturers and sellers provide genius level customer support and realize brilliant ROI.

LiveHelpNow

livehelpnow.net

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Whether you’re looking to improve large scale call center operations and help desk functionality or simply want to implement better lead generation and customer support tools for your small business, our software will help your team work faster and smarter, while making your customers’ experience with your brand better.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Fluid Topics

fluidtopics.com

Fluid Topics’ AI-Powered Content Delivery Platform (CDP) is a software solution that collects and unifies all types of documentation, no matter the initial source and format, and then feeds the relevant content to any digital channel, device, and application, in context with the users’ needs and environment. From software and electronics companies to hardware and equipment manufacturers, Fluid Topics supports tech organizations around the world in optimizing their content operations and making the most out of their tech doc. Their CDP is designed to integrate with your existing infrastructure and tools to enable dynamic publishing without disrupting the company’s writing process. Say goodbye to pre-generated HTML pages and rigid formats and hello to Content as a Service.

Ada

ada.cx

Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.

Neuron7.ai

neuron7.ai

Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.

livepro

livepro.com

livepro a premier knowledge management (KM) system that focuses on providing accurate answers to both employees and customers. Trusted globally for over two decades, livepro streamlines intricate processes, communicates critical updates in highly regulated industries, enhances productivity by reducing training times, and providing valuable management insights. With its AI-assisted search, livepro seamlessly delivers governed knowledge across web, chatbots, CRMs, and self-service portals, offering a comprehensive omnichannel experience from a single source of truth. At livepro, they pride themselves on having the system that is the easiest-to-use, easiest-to-manage and a team that is the easiest to work with – always.

Turf

useturf.io

Turf is the community platform for SaaS companies. The platform provides easy to use forums that empower in-depth discussions between your users. Let your users perform self-service by answering each others questions. A community built with Turf provides one single meet point for your users with community forums, customer feedback boards, knowledge bases & help centers, roadmap displays, changelogs, feature requesting, bug reporting, academy functionality, technical documentation hubs, and online community events. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.

Guidejar

guidejar.com

Guidejar is a versatile SaaS platform designed to simplify the process of creating interactive product demos, guides, and tutorials. With its user-friendly browser extension, you can capture your workflow step by step at your own pace without the need for complex video editing. Customize your guides with your own branding, manage steps effortlessly, and choose from various guide views to engage your audience effectively. Guidejar also offers features like customizable call-to-action buttons, intuitive organization, and SEO optimization to help businesses provide informative content and improve their online presence. Additionally, it empowers businesses to build a no-code Help Center within seconds, allowing customers to find answers independently and reducing the support team's workload.

Shelf

shelf.io

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel.

Tattle

get.tattleapp.com

Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.

Upland Rant & Rave

uplandsoftware.com

Rant & Rave's customer engagement software helps global brands transform their CX by capturing the voice of the customer and embracing emotion. Capture, analyze, and act on customer feedback in real time with its software.

Twirl

usetwirl.com

The leading UGC platform helping consumer companies and agencies produce authentic content on-demand through our network of vetted, diverse content creators across UK, US and Europe.

SlapFive

slapfive.com

SlapFive is the first Customer Marketing & Advocacy Software platform for driving Customer-Led Growth. By combining Customer Content, Customer Advocacy, Customer References, Customer Campaigns, and Customer Influence into a single solution, SlapFive gives companies complete visibility into all customer engagement activities and their influence on revenue. Over 100 Customer Marketing professionals rely on SlapFive to mobilize customers to drive strategic growth initiatives that improve customer acquisition, adoption, expansion, retention and renewal. It's all about trust. Your customers trust their peers and colleagues more than your marketing and sales messages. They want to know what current customers say about their experiences and success working with your firm. As a result, your traditional marketing tactics have lost impact. To compete, your company needs to generate successful, happy customers, capture their voice, and unleash your customer stories. SlapFive makes this easy.

Influee

influee.co

Influee is changing the way brands produce content. They provide brands with high-quality branded content produced by hand-picked creators. Relevant creators are selected based on their interests, age and location. They are provided with the brand's products and produce content according to the given brief. This provides brands with a content solution that produces a wide variety of high-quality branded content, at scale and on-demand.

Idukki

idukki.io

Idukki: A UGC platform that helps brands collect users' content and reviews through different channels and display it across various marketing touch-points that helps to boost engagement, increase conversion rate and lifetime value. Transform Browsing into Buying with Shoppable Gallery Experience! In the world of brand optimization, Idukki shines as a Codeless User Generated Content Marketing Platform. Unleash the power of genuine customer content on your website for undeniable social proof, skyrocketing conversion rates, and minimized CAC. Idukki's agility spans social platforms – Instagram, Youtube, Threads, Twitter, TikTok, Google reviews, Trustpilot, Tripadvisor and your own Videos – all harnessed through hashtags, tags, and mentions. Curate this content into captivating widgets, fortified with Product Tagging and AI-driven Profanity Filtering for a dynamic, safe engagement. Idukki's InVideo commerce checkout gives instant checkout options and boost conversion. Idukki even offers in-depth Analytics to quantify the tangible impact of User Generated Content on your business and social engagement. Step into a new era of growth with Idukki, where honest narratives forge meaningful connections, and results unfold across your marketing landscape. * Elevate engagement and conversions with seamless User-Generated Content (UGC) integration * Harness authenticity, trust, and growth through Idukki's advanced features and limitless customization

Pixelshop

pixelshop.io

Pixelshop is a visual commerce & visual marketing company for businesses that turns photos to purchasable products and utilize user generated content to revenue. Pixelshop allows you to easily link Instagram posts to e-commerce products creating a seamless experience for customers with the intent to buy now. Pixelshop is a full user-generated content (UGC) solution. By collecting your customer’s photos from social networks, we then give you the control to link your e-commerce products to them so that you’re selling more products in more places.

Boost UGC

boostugc.co

Boost UGC helps brands streamline the process of collecting and managing video testimonials and stories from real customers. They enable brands to effortlessly integrate authentic customer voices into their marketing strategies. This not only elevates brand perception but also drives deeper customer engagement and enhances brand authenticity and consumer trust. Boost's goal is to help humanize brands online. Boost UGC simplifies the UGC (video content) process through a simple platform that automates the creation, collection, and distribution of content. Brands create custom scripts or instructions, which are then converted into "magic links" distributed to customers via key marketing channels. Customers click these links to record their stories or feedback directly through their smartphones—no app download required. The content is automatically collected and ready for brand use, enhancing marketing campaigns and customer insights with minimal effort. For businesses, Boost UGC is a quick way to get raw footage from customers. It significantly reduces the cost and time associated with traditional content creation, allowing brands to scale their marketing efforts without scaling costs. By leveraging real customer testimonials, Boost UGC increases conversion rates, as these authentic endorsements resonate more effectively with potential buyers. Additionally, the platform provides brands with critical insights into customer satisfaction and product feedback, enabling continual improvement and customer-driven innovation.

AdAlong

adalong.com

AdAlong enables brands to empower their communities of fans, consumers and employees through the visual content created by them and that resonate to them. AdAlong AI-powered platform is the "pinterest" of brands' user generated content. In a couple of clicks, brands curate the content, contact their creators and promote them on multiple channels (social network, website, locally...).

ttagz

ttagz.co.uk

ttagz is a UGC tool that gives your already-engaged audience a reason to make content for you in the first place. Unlock unlimited User Generated Content (UGC). Turbocharge your brand with ttagz. Dive into influencer discovery with our lightning-fast Influencer Search Tool, and harness real customer creativity with its UGC tool. Connect, collaborate with influencers, and turn content creation into a breeze.

Tagboard

tagboard.com

Tagboard is an Emmy-nominated audience experience platform designed to help storytellers in sports, news, and entertainment produce the most engaging content in the world with a fraction of the resources required by traditional graphics systems.