Hornbill
hornbill.com
Hornbill is an innovator of cloud-based business collaboration technology and applications that engage teams, optimise operations and deliver better customer experiences. Our new collaborative Service Management application combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, allowing teams to connect anywhere, anytime, in any language. Hornbill’s software supports customers at thousands of commercial and governmental sites worldwide.
Albus
usealbus.com
Albus is an AI-powered Slack search and web assistant designed to enhance productivity and streamline information retrieval for teams. It enables support agents to resolve complex customer queries quickly by searching through a company’s internal knowledge bases, including platforms like Intercom, Confluence, and HubSpot. Key Features: * AI Co-Pilot: Albus acts as a virtual assistant, helping agents find the information they need instantly, which improves first-call resolution rates and reduces the time spent searching for answers. * Unified Search Experience: It connects with over 50 work applications and documents, providing a comprehensive search across all relevant sources to deliver accurate responses. * Quick Setup: Albus can be integrated into existing workflows in under five minutes, requiring no complex configurations or data centralization. * Contextual Understanding: The AI goes beyond simple keyword matching, understanding the context of queries to provide precise answers with direct links to source materials. * Customizable Access: Organizations can tailor data access and permissions, ensuring that team members only see the information relevant to their roles. * Security and Compliance: Albus is SOC-2 Type II certified and adheres to ISO 27001 and 27701 standards, ensuring data protection and privacy. With over 400 organizations using Albus, it significantly reduces onboarding time for new agents and enables teams to provide exceptional customer support.
KnowledgeOwl
knowledgeowl.com
Clean, simple and intuitive, KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. A no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. Ít customers' favorite features include: * Intuitive and easy to use editor: create and edit articles in our WYSWIG (what you see is what you get) editor. * A Search that works: be confident your readers can find the information they need quickly. * A Glossary that helps: auto-highlight terms within an article, and scroll over to get the definition. * Straightforward pricing structure: all features available on all plan levels, no sneaky snakes here. * Unlimited readers: even if they need to login to access the knowledge base. * Full branding and Theming Control, plus private domain at all subscription tiers * Ability to split out content to different reader groups, choose who can access what information on your knowledge base. * Embeddable contextual help widget to surface your knowledge base content in your site or app * Flexible Table of Contents organization and navigation: go as many levels deep as you want! * All themes are mobile responsive out of the box * Support a small company with a big heart: we're a B Corp and we're a part of 1% for the Planet & People
Social Walls
socialwalls.com
Social Wall is a platform to collect and display user-generated content from Instagram, Twitter, Facebook, and more on your website, events, or digital signage.
Ingeniux
ingeniux.com
Powerful .NET content management software for digital marketing, modern websites, and customer portals. Ingeniux is the leading provider of intelligent content management and digital experience software. Ingeniux technology empowers organizations to manage world-class websites and vibrant online communities across web, mobile, and tablet platforms. Ingeniux software is available as a hosted service (SaaS) or an on-premise application. Ingeniux delivers unparalleled service and support to customers worldwide.
Zupport AI
zupport.ai
Live Chat Support for SaaS Companies. Our mission is your customer's satisfaction. Zupport AI will automatically answer common questions, report bugs, identify similar issues, and escalate to a human agent when needed.
ChangeEngine
changeengine.com
Elevating People leaders to deliver the employee moments that matter most. The challenge people leaders face is that the employee experience design process resides across distributed teams, disparate HR systems, and in many cases, spreadsheets & powerpoints. Once people programs are launched, there’s an initial buzz, then they get swept underthe rug in sixty days and it’s onto the next burning need. Creating & executing best-in-class people programs to treat employees like internal customers is extremely manual and time-consuming—they include many moving parts such as goals, branding, content, communications, timeline, rewards, and ROI. In the hybrid workplace, there’s no effective way to manage this. We’re here to change that—our goal is to elevate the role of people leaders everywhere and help them to sustain their people program utilization over time. We’re empowering them to showcase the impact of the people org to their leadership team & board while helping them to get executive buy-in and unlock more budget internally to experiment & run innovative people programs.
SharurAI
sharurai.com
SharurAI is a dynamic player in the AI application building arena, offering on-demand AI chatbot services that are transforming the way businesses engage with their customers. With a focus on cutting-edge AI technology, SharurAI specializes in crafting custom AI chatbots tailored to the unique needs of businesses across various industries. Our mission is to harness the power of artificial intelligence to enhance customer interactions, boost efficiency, and drive growth. We pride ourselves on our ability to create AI chatbots that seamlessly integrate into your existing systems and processes, delivering personalized and efficient customer support, sales assistance, and more. At SharurAI, we understand that every business is unique, and that's why we work closely with our clients to develop AI chatbots that align with their specific goals and objectives. Whether you're looking to streamline operations, improve customer satisfaction, or drive sales, our team of AI experts is here to bring your vision to life.
Chatgen.ai
chatgen.ai
Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions: Marketing: From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action. Chatgen primarily is used to maximize your lead capture not only on the Website but also at places where your visitors visit your brand Support: Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges. #customersupportautomation Product discovery: Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies.
ChatSupport
chatsupport.co
Provide world-class support to your customers and convert more leads. Customizable widgets, unlimited staff members, 24/7 support, and more! Try for Free!
Deskhero
deskhero.com
Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.
CommBox
commbox.io
CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io
StoreYa
storeya.com
StoreYa.com is a leading Social commerce platform designed for automatically importing web stores onto Facebook, having them fully customized to fit both the Facebook arena and the original brand's look & feel.
Trustable
trustable.ai
Let your customers do the selling for you. Trustable makes it easy to collect texts & video testimonials from your customers. Manage social proof and loyalty programs in one platform.
ReviewSpreader
reviewspreader.com
ReviewSpreader helps businesses generate critical feedback and reviews from customers.
GetReview
getreview.com
Level up your website with GetReview Video Widgets. Increase sales and build trust in your business.
Flowbox
getflowbox.com
Flowbox is an award-winning SaaS company offering a User-Generated Content platform (UGC platform) to help brands leverage and distribute social content throughout the buyer journey to increase engagement, social proof and sales. Flowbox's heart lies in how technology can help brands generate and use owned, paid, earned and user generated content for a more effective, converting and transparent marketing and e-commerce. Through our platform, our customers are able to collect, moderate and publish content to their website, online shop and social channels.
Richpanel
richpanel.com
Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.
ChannelSight
channelsight.com
The leading eCommerce Intelligence Platform for every product, every journey, every KPI. ChannelSight partners with the world’s most successful retail brands, enabling them to maximize their online sales. Our products, that you can combine, or use as stand alone products, include: Where To Buy Technology, Shoppable Media and Digital Shelf. Our software enables eCommerce brands to provide an excellent customer experience, gather detailed insights and maintain a first-class brand. By taking a ‘partnership first’ approach with our clients, our dedicated brand performance team ensures we meet our objectives together.
CommentSold
try.commentsold.com
CommentSold is the North American leader of live selling technology, with over 4,000 retailers, more than 150M items sold, and $3.5B+ in lifetime GMV. CommentSold’s technology continues to provide businesses of all sizes with best-in-class solutions for delivering engaging live video commerce experiences. With end-to-end solutions for point-of-sale systems, warehouse optimization, live selling, marketing automation, shopping apps, and webstores, CommentSold offers everything businesses need to thrive online.
Retently
retently.com
Retently is a leader in the customer experience management industry. It helps both Customer Experience and Product teams to better understand their customers and take feedback-based actions. * Customer Feedback: Automatically collect feedback from every customer at any point in the customer journey with its easy-to-personalize and quick surveys, which display as personalized conversations that generate higher-than-average response rates. * Customer Retention: Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent churn or an unflattering online review. Additionally, use its auto-replies to transform a great NPS score into a sparkling online review that will boost visibility and online performance. * Analyze & Predict: Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Gain a better understanding of how clients feel about the product and predict future behavior.
Blazeo
blazeo.com
We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voice call centers, virtual assistant, and SMS communications. The tools we provide are highly customizable, allowing our services to grow as our clients expand. Our industry trained agents provide expertise for each customer, 24/7. We aim to be the most support-centric, comprehensive solution for our customer in our niche.
Heyday AI
app.heyday.ai
Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.
Zowie
getzowie.com
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.
My AskAI
myaskai.com
My AskAI is your AI customer support chatbot, available 24/7 to give instant answers to your customers on your site or over email. Trained on your company's knowledge your chatbot ensures your customers always have an answer to their questions and will pass them over to your (human) team if it is unable to answer, giving the best of both worlds and increasing customer satisfaction and retention. Find out what your common issues or questions are in an instant with AI insights so you can spend less time on generic queries and more time developing your product. We see on average 79% of conversations are resolved directly by the AI across our users, saving thousands of hours of support time that can be spent on more strategic opportunities. Reduce your support requests by over 50%, overnight, with My AskAI.
Yoloco
yoloco.io
Yoloco is a platform designed for accurate Influencer analysis on social networks. Thanks to the use of modern technologies, machine learning and in-house developments, Yoloco helps users get all the data they need to run a successful advertising campaign. The platform provides powerful tools with which you can: - Search for Influencers using a powerful filter - Influencer analytics reports consisting of 20+ metrics - Influencer Outreach - Competitor Analysis - Campaign Manager
Sauce Social Commerce
addsauce.com
Give your followers one-click Impulse Purchasing Power with Visual Shopping and Instagram Shops, turn your User Generated Content into shoppable social proof and Influencers into a powerful retail channel for your brand. Sauce provides a platform with simple to use tools & embeds that turn your Social Media into powerful eCommerce Social Shopping Experiences. Inc Magazine says “…Influencer Marketing Is About To Go Through The Roof” - Sauce believes that thriving communities are behind this surging growth in social marketing and at the heart of every amazing brand. Its mission is to help great brands understand their followers and find new audiences using insights to their most influential advocates and their content. Data is king, but few know how to harness its expanding potential. Sauce provides a platform for brands and creators to understand their audiences through big data analysis. The insights center around their social ecosystem and enabling the discovery of mutually benefiting collaboration opportunities and the means to understand and grow vibrant communities.
SARAL
getsaral.com
SARAL is your simple & effective influencer marketing platform built for ecommerce brands. Find untapped influencers, automate outreach, manage relationships, track performance, and send payments - all under one roof! Get the free trial and test it yourself!
LinkPizza
linkpizza.com
Linkpizza is a influencer marketing platform which allows advertisers to search, find and connect with influencers and to manage influencer campaigns on its platform. Linkpizza has over 3,500 influencers connected on its network and is primarily focussed on the Dutch market
LeaLi
leali.io
The innovative platform for exploring the world of creative collaborations. Immerse yourself in a dynamic community where extraordinary minds converge to shape the future of art, design, fashion, and beyond. Unleash your artistic potential, connect with like-minded visionaries, and embark on transformative partnerships that transcend boundaries. With LeaLi, you have the power to amplify your voice, fuel your inspiration, and leave an indelible mark on the world. Embrace the limitless possibilities and join us today to explore, create, and redefine what it means to collaborate.
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