Page 7 - Top eGain Alternatives

GoReminders

goreminders.com

No-Show Clients are No-Pay Clients • Automated Appointment Reminders for Your Patients, Customers, or Clients Quickly schedule client appointments with a smartphone, tablet, or computer. Appointment reminders are automatically sent to clients via email or text message. Gone are the days of waiting and wondering. Your clients are on time, thanks to GoReminders! GoReminders is simple and extremely useful. A business often loses money when a client doesn’t show up for an appointment, and even more time and money is wasted calling the client to remind them of an upcoming appointment. With GoReminders, the business schedules the appointment into the system, and the client automatically receives a reminder via text message or email in advance of the appointment. Extremely useful to a doctor's office, hair salon, tax preparer, auto shop, and even social services agencies. It is even confident that users will be able to find ways to use GoReminders that it didn’t even think of itself!

Textedly

textedly.com

Textedly was created with customers in mind. It wanted to bring a bit of clarity to the chaotic world of Mass SMS mobile text messaging. And it wanted to do it with a cloud platform that was nice to look at, easy to use, and would not break your bank account. Its platform now supports SMS text messaging all over the world, thanks to a group of talented and charming people. It remains dedicated to the spirit with which it began: be genuine, listen to its customers, keep pricing as low as possible, and keep the platform beautifully simple! Textedly: POWERFUL, BEAUTIFUL, FLEXIBLE.

LumenVox

lumenvox.com

LumenVox is a leading provider of carrier-grade speech technology for organizations around the world. As part of Capacity, LumenVox transforms customer experiences with AI-driven speech recognition and voice authentication technology. LumenVox’s DNA is grounded in 20 years of voice technology and delivers the most comprehensive, cost-effective, and flexible speech offering. The company’s deep history in speech and voice technology enables companies to build voice experiences that not only understand what is being said, but also identify who is saying it. LumenVox is the only provider to give companies the flexibility and control they require to easily integrate applications in any environment – on-premise, multi-cloud or a hybrid model. In comparison to other speech providers, LumenVox can typically decrease the total cost of ownership (TCO) by as much as 35 percent. In addition, LumenVox can deploy new language models in an average of 60 days or less, where most providers require six months or more. ASR with Transcription is the cornerstone of the LumenVox software portfolio. LumenVox’s speech and voice software stack operates on a foundation of artificial intelligence and deep machine learning to deliver high performing future-proof speech technology. Powered by end-to-end deep neural networks, LumenVox’s ASR engine accelerates the ability to add new languages and dialects to serve a more diverse base of users. In conjunction with ASR, LumenVox offers Text-to-Speech (TTS) software to verbalize written text. This allows companies to turn chatbots into voicebots. Through LumenVox’s state-of-the-art toolset, companies can perform tuning and transcription–including parameter, grammar and version-upgrade testing–for any speech recognition application. The toolset helps customers avoid expensive, time-consuming professional services every time they need to augment their speech-enabled application. Customers who are on legacy ASRs can benefit from the toolset by having the ability to easily migrate their grammars and confidence values over to the LumenVox ASR.

Reve Chat

revechat.com

REVE Chat is an AI-powered omnichannel consumer engagement platform that offers live sales and support. The automated live chat platform helps you to engage customers 24 hours a day, qualify leads across different channels, and increase conversions. It is a platform for customer communication that streamlines every interaction with customers with businesses. REVE Chat provides a comprehensive set of visual engagement features, such as chatbot, livechat, co-browsing and video chat, to enable faster resolutions through individualized interactions. You can easily engage your customers across their preferred channels with REVE Chat to provide an omnichannel messaging experience. REVE Chat also includes Advanced Routing, Queuing, Auto Triggers, and Visitor Analytics. Businesses attract customers through a variety of channels, including websites, WhatsApp, Facebook, Instagram, Viber, Telegram, App, and others. REVE Chat makes communicating with them from a single platform extremely efficient. Chatbot can automate customer assistance and engagement, the live chat solution can take customization to the next level with a human touch. The powerful platform assists businesses throughout the customer experience, from lead creation to customer happiness and retention.

Alphachat

alphachat.ai

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. * Measure and increase resolution rate. * Reduce agent workload and leave FAQ answering to the AI. * Increase deflection rate in chat. * Put repetitive tasks on autopilot. * Cross reference chat resolution data to your call center data. Make customers happy * Immediate answers to questions 24/7 * Intent detection and Natural Language Understanding. * Measure AI answer quality. * Answers in every language. * Bot-to-human handover with built-in live chat. Set it up in less than an hour. * Templates for different industries (SaaS, eCommerce, finance, telecoms). * AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Orlo

orlo.tech

With a whole load of channels to toggle between and the public always watching, delivering customer service and comms that knocks your citizens’ socks off is no easy feat! Orlo empowers you to manage your digital conversations from one platform, so you can focus on what really matters – driving engagement, improving experience and managing reputation. Trusted by over 100 of the nations councils, three quarters of UK policing and many more of public sector organisations around the country, we’re proud to be born and bred in blighty, with all of our servers held on British soil too! Easy to implement, secure and scalable solutions powered by AI-led technology? Say hello to Orlo and start building communities through brilliant conversations!

Leadoo

leadoo.com

Leadoo is a conversion platform that turns passive website traffic into active leads and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So they’re on a mission to align and empower marketing and sales teams to convert better and create new commercial efficiencies together. They do this through: * Engaging onsite bots to drive conversion journeys * Powerful personalization to improve user experience * Company identification to identify prospects * User journey mapping to map sales cycles * Analytics to understand users * AI to answer user questions automatically based on site content * Sales alerts to support commercial teams * CRM integration to bring it all together * Leadoo also comes with a dedicated team of conversion experts who set up and constantly optimize conversion journeys through the site. For 800 Leadoo clients over their first 12 months with them, they found the average increase in base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: * Identify website visitors * Activate them onsite * Nurture them during their buying journeys * Ultimately convert more of them into customers

Deskpro

deskpro.com

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.

MsgClub

msgclub.net

MsgClub provides a versatile suite of communication services to enhance business-customer interactions. Their offerings include bulk SMS, the WhatsApp Business API, voice services, Interactive Voice Response (IVR), and Rich Communication Services (RCS). These tools facilitate global message delivery, automated two-way communication on popular platforms like WhatsApp, personalized voice messages, efficient call management through IVR, and engaging multimedia messages via RCS. Designed for easy integration with existing systems and supported by comprehensive customer service, MsgClub helps businesses improve engagement and operational efficiency, driving growth in a competitive digital marketplace.

Stonly

stonly.com

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

DialShree

webrtc.elisiontec.com

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government

Quiq

quiq.com

Quiq provides messaging for enterprises so that customers can use text messaging to connect directly to a company. With Quiq Messaging, customers use text apps (e.g., SMS, Facebook Messenger, and web chat) that they are already familiar with from communications with friends and family. Quiq Messaging is designed for agents, with a simple, intuitive, multi-conversation user interface that makes agents’ jobs easier. Built in collaboration allows agents to get a lifeline whenever needed. Response Time Coaching makes it easy for an agent to give every customer the attention they want, even while handling many simultaneous conversations.

Skit.ai

skit.ai

Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat, in both English and Spanish, powered by Generative AI—interacts with consumers in their preferred channel, elevating consumer experiences and consequently boosting recoveries.

SuperDesk

superdesk.ai

SuperDesk – a generative AI powered IT and customer service desk experience built on top of your native cloud platforms with components like AWS Bedrock and Databricks DBRX and with connections to your platforms for IT and customer service management like ServiceNow, Freshdesk, Zendesk, Salesforce, Hubspot and more. SuperDesk is meticulously designed to cater to the dynamic needs of businesses across the spectrum, from burgeoning startups to established global enterprises. SuperDesk platform’s scalability is central to its architecture, enabling personalized automation solutions that evolve with your business. Discover how SuperDesk can elevate your operational efficiency by exploring its tailored solutions across various industries and organizational sizes.

CX Genie

cxgenie.ai

Boost your customer support with CX Genie. CX Genie is the customer support platform that delivers exceptional customer experiences across every touchpoint through our AI-powered personalized solutions, including custom chatbots, ticket management, help desk, and more to automate tasks and personalize customer interactions. Reduce support costs, improve efficiency, and grow sales for your business.

Exly

exlyapp.com

Exly is a codeless all-in-one SaaS platform to build and grow your business from scratch. Not only can you organize recorded courses but also live classes, and webinars and send the links via WhatsApp. You can record & manage your courses and list them on your selling page of the website created with Exly. It even offers the option of organizing one-to-one consultations for offering personalized services. Now do more for less with Exly's gamut of services that include: One-to-one Consultations, recorded and live courses, webinars and workshops Automated email drip campaigns and reminders Customised wesbite builders Seamless Payment Gateway with custom payment links Discount codes, brand/affiliate partnerships, and early bird offers Super rich analytics

Bevatel

bevatel.com

The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom. Managers of modern cloud call centers are always keen to use call center services, customer service systems and call centers that help them achieve their goals, provide better service and technical support to customers, and communicate with them in a faster and more professional way. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service and technical support for many reasons that are unique to Bevatel and many of the advantages it provides to institutions and commercial activities. The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom. Managers of modern cloud call centers are always keen to use call center services, customer service systems and call centers that help them achieve their goals, provide better service and technical support to customers, and communicate with them in a faster and more professional way. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service and technical support for many reasons that are unique to Bevatel and many of the advantages it provides to institutions and commercial activities. During the following paragraphs, we will learn in detail about the best call center system and why Bevatel is the best call center solutions and services company, let's go.

Docsie

docsie.io

Docsie is a web-based documentation platform that enables businesses to build, maintain and publish excellent product documentation in multiple languages. This platform helps you analyze how your customers interact with your documentation and provide you with insights on how to improve your docs. If you can only imagine as your product grows, so do your product docs. Using documentation made in Docsie will make it easier for your customers to find relevant knowledge about your product in your documentation and make them happier in the long run and help you successfully retain them. Docsie also connects you to a state of art translation marketplace that also helps you translate your product docs with the help of certified translators, machine learning and advanced translation speed and accuracy improvement algorithms. Docsie is an all-in-one web-based documentation platform that enables companies to build, maintain, and publish excellent product documentation in multiple languages. Our platform also helps analyze how their customers interact with their documentation and provides them with insights on how to improve their docs.

VOCALLS

vocalls.ai

Automate any customer interaction. VOCALLS is an enterprise conversational AI platform that automates both online and offline customer interactions for elevated CX that saves money and increases revenue. Our AI solutions are designed to efficiently manage both inbound and outbound repetitive customer interactions so agents can focus on more complex tasks. AI can work around the clock to quickly process customer queries through voice, chat, and email. * Voicebot: Increase outbound and inbound calling. * Chatbot: Engage more customers. * Emailbot: Reallocate time spent reading and assigning emails. * LiveTranslate: Translate live so agents can help every customer. Our experts work closely with clients to design a solution that fits their needs and current tech stack, including IVR, CRMs, telephony, and CCaaS. We offer continuous support to ensure optimal performance.

Teneo Developers

developers.teneo.ai

Teneo, the SaaS Platform for Conversational AI, is a Development and Runtime Environment for productive teams. Find some shortcuts below: * Voice Bot & Contact center * Multi-Language Bot * Instant Messenger Bot * Bot Performance & Improvements * Collaboration & Prototyping * IT/HR & Shared Service Bot

DialMyCalls

dialmycalls.com

DialMyCalls is a mass notification tool used by tens of thousands of organizations, schools, and businesses to notify a group of people by phone and SMS in seconds. Used by over 25,000 organizations around the US and Canada, the DialMyCalls mass notification system allows you to send a notification via phone call, text message, and email within seconds. It is used by everyone from Fortune 100 companies to schools, churches, staffing companies, non-profits, and much more. Whether you need to send out emergency notifications or general informational messages, DialMyCalls can send over 10,000 messages per minute, ensuring you reach everyone instantly. No hardware or software is required. Access your account from any computer or mobile device connected to the internet. It also has a mobile app you can use to trigger broadcasts, as well as a toll-free dial-in line in case you can't get online and need to get a message out!

Locobuzz

locobuzz.com

Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign. Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features. Powerful bucketing of data generates insights and provides actionable data. We contrive a one stop digital intelligence hub for your brand. This eases the efforts taken to drive your digital strategy and brand identity with structured and powerful analytics & visualizations, free from the excess of complex social data. We help you with Real Time Experience, Thought Leadership & Crisis Management. Locobuzz also, enables businesses to leverage from the power of machine learning and NLP for creating an interactive experience using multilingual chatbots. We believe that the potential of conversational commerce can refine productivity by incorporating human intelligence into machine by means of AI.

Conversica

conversica.com

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies attract, acquire and grow revenue across the customer lifecycle. Our omnichannel AI Assistants engage in human-like, two-way dialogue in real-time or on buyers’ time to boost productivity, increase performance, and ultimately drive revenue opportunities. With built-in best practices battle-tested over a decade of experience and 1 billion interactions, Conversica AI Assistants help Marketing, Sales, and Customer Success teams work smarter to meet customer expectations. Empower your revenue teams with true, sophisticated AI-powered by Natural Language Processing (NLP), deep learning capabilities, and business process automation. With 98% accuracy, our AI Assistants are more accurate than a human. Revenue leaders cannot afford to be satisfied with the status quo. AI Assistants make the impossible possible by touching every lead at scale, accelerating opportunities, and increasing team performance without increasing headcount. Reach the next level of growth by catering to customer expectations for prompt, persistent, and personalized communications at scale.

Fullview

fullview.io

Experience seamless, zero-download co-browsing built for modern customer support teams. Fullview enhances phone support and cuts resolution times with easy web screen control and sharing. Key Fullview benefits: * Cut resolution time by leading customers directly on-screen with top-tier co-browsing * Quickly identify bugs and issues by recording and analyzing user sessions * Troubleshoot effortlessly with console logs, error data, and device details * Leverage AI for insights like sentiment analysis and call summaries Fullview integrates with tools like Intercom, Zendesk, and Salesforce for direct co-browsing from support tickets. Trusted by fast-growing companies and Fortune 500s. Other features: * No-download co-browsing with chat, screen sharing, and annotation tools * Schedule cobrowsing calls for later * Inbound cobrowsing feature (users can request you start a session with them) * Automatic detection of user frustration signals (like rage clicks) * AI-generated transcripts and summaries * Customizable privacy controls

Desku

desku.io

Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.

Pypestream

pypestream.com

Pypestream is a self-service automation platform that transforms how businesses engage and empower their customers. Founded in 2015 with the belief that customers deserve better, our digital platform provides exceptional customer service on any channel, anytime. We cater to clients across multiple industries, primarily enterprises in the Fortune 500, who are dedicated to delivering positive customer experiences. Pypestream serves midsize to large companies in a variety of industries, such as insurance, healthcare, travel, telecommunications, streaming, financial services, and eCommerce, who are committed to delivering exceptional customer experiences.

Juphy

juphy.com

Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Juphy, the AI-driven sales and customer support assistant designed for e-commerce businesses, empowers companies to significantly boost their website and social media conversion rates by 20%. With its 24/7 availability, Juphy offers intelligent automated support, personalized product recommendations, and effortless sales interactions through website chat and social media channels, ensuring a seamless customer experience.

HelpDocs

helpdocs.io

HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great. It is solving customer support at scale with self-serve options that customers actually want to use. Better for your customers, and with a reduction in support volume, better for your bank balance too.

Decagon

decagon.ai

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.

Rasa

rasa.com

The Rasa Platform is the leading open generative conversational AI platform to build and deliver next-level AI assistants. With Rasa, brands can leverage the power of generative AI to create adaptive brand experiences for their customers. By automating processes, improving customer satisfaction, and gathering valuable insights, Rasa enables brands to create exceptional customer interactions while reducing costs. Trusted by startups to Fortune 500 companies, Rasa ensures data privacy, security, and scalability for enterprises of all sizes. Rasa is privately held with funding from Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a presence in San Francisco, Berlin, London, Paris and Belgrade.