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Ecoutez is an in-app feedback and survey tool for SaaS teams and web products. It helps businesses collect user feedback at relevant moments by displaying surveys after actions such as feature usage, completed workflows, page visits, onboarding milestones, or potential drop-off points. This behavior-based approach captures ratings and comments while the user experience is still fresh.
The platform supports star ratings, 1–5 numeric scores, open-text responses, and multi-field feedback forms. Teams can create customizable feedback widgets, define event-based triggers with AND/OR rules, and install Ecoutez using a single JavaScript snippet across products built with React, Next.js, Vue, Svelte, WordPress, Shopify, or standard HTML. A centralized dashboard provides access to active widgets, tracked events, response volumes, satisfaction scores, and feedback patterns. Ecoutez is designed for product feedback, feature validation, UX research, onboarding surveys, transaction ratings, customer satisfaction monitoring, and identifying churn signals in web applications.
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