Rally UXR
rallyuxr.com
Rally's ReOps Platform enables teams to talk to their users safely and at scale. Rally UXR is a User Research CRM that enables Research and Product teams to recruit, manage and conduct research directly with their users.
Great Recruiters
greatrecruiters.com
Great Recruiters is the only candidate experience and reputation management platform specifically designed for recruiters and staffing firms. With Great Recruiters, you can: - Easily capture real-time candidate feedback - Elevate recruiter performance and improve candidate experience - Supercharge your brand and take control of your reputation
Experience.com
experience.com
Since 2015, Experience.com has been committed to providing world-class AI-powered online reputation, reviews, and presence management solutions, helping companies and professionals enhance their online presence, and customer & employee engagement. With a joint mission to help millions of organizations evolve and improve, Experience.com’s integrated SaaS platform continues to lead the industry at the forefront of digital marketing innovation. Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback. The platform is designed to help businesses and professionals boost their experience excellence, harness insights from customer feedback, and establish unwavering trust among their audience. It empowers them to not only maintain an exceptional online reputation but also to leverage it as a tool for acquiring new business. The versatile solutions offered resonate with businesses of all sizes, providing the means to excel in Customer Experience (CX), Employee Experience (EX), and Reputation Management across various industries. The Search Rank Platform also allows professionals and organizations to take control of their entire online presence from one platform and climb the search ranks with tailored tools.
Referral Rocket
referralrocket.io
Referral Rocket offers a platform for businesses to launch and manage highly effective referral program campaigns. Our user-friendly platform empowers businesses to tap into the immense potential of customer advocacy, driving exponential growth and increased customer acquisition.
Harviist
harviist.com
At Harviist we believe that in order to cut through the noise, the future of effective marketing lies in authentic, organic, and trustworthy recommendations. In order to harness the power of customer referrals, we have created a simple and affordable plug-in platform that will enable you to create and track referral campaigns in just a few clicks. 83% of potential customers trust the recommendations of friends and family, with referred customers showing a 37% higher retention rate (Nielsen). Customer Referral Marketing facilitates and encourages these peer-to-peer recommendations by providing channels and campaigns that make it easier for the customer to talk about your product or service
Loyoly.io
loyoly.io
We think that the soaring acquisition costs are caused by the outdated brand-to-consumer marketing model. It's time for a change. Consumers are seeking intimacy and trust, and they look at their peers for product recommendations. Traditional referral programs can fall short, leaving you feeling disconnected from your brand. That's where Wiink comes in. We're revolutionising the approach to referrals by building personalised spaces for brand ambassadors to engage with brands. They can perform missions, unlock rewards through gamification, and contribute to your brand's growth.
Annex Cloud
annexcloud.com
Annex Cloud’s comprehensive, agile and scalable Loyalty Experience Platform™ empowers global enterprises to capture and act on zero- and first-party data to seamlessly engage, recognize, reward and add value across the entire customer journey—from awareness to purchase to retention, loyalty and advocacy. More than 125 integrations with market-leading technologies enable consistent, personalized, omnichannel experiences. Discover more at www.annexcloud.com.
Perkville
perkville.com
Perkville is a leading retention and referral solution for the health, fitness, salon, spa, and retail industries. Our rewards program integrates directly with POS or scheduling systems and can be custom-tailored for every business. Featured in businesses around the world, the Perkville system can drive referrals, reward clients for return visits and making purchases, and even generate social media posts. Learn how Perkville can help you increase your customer base and grow your business.
Salespanel
salespanel.io
Salespanel is a first-party intent data analytics and customer journey tracking software. In the current landscape of customer tracking, with Universal Analytics sunsetting and Google Analytics getting banned in several European countries, Salespanel serves as the perfect solution for B2B businesses who want to track first-party customer journey data and connect it to their sales and marketing systems. Identify, track, qualify, and analyze your leads with Salespanel.
Forsta
forsta.com
Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique, the first customer to figure out is you. Forsta is the new frontier of experience and research technology—a technology company with a difference. The difference is that it collaborates. It listens and designs the solution together with clients. Forsta adapts its market-leading experience and research technology to clients' needs, not the other way around. It exists to inform and inspire decision-makers. Forsta powers the HX (Human Experience) Platform—an award-winning comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research. This enables companies to gain a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, assists thousands of organizations across various industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer and a Leader in the G2 Grid® for Experience Management software, Text Analysis software, and Survey software. The award-winning Forsta HX platform has also been recognized in the TMC CUSTOMER Experience Innovation Awards.
SocialLadder
socialladderapp.com
SocialLadder is an end-to-end enterprise creator management platform for marketing teams looking to bring ambassadors, influencers, and affiliates under one roof. Consumer-focused brands like Benefit Cosmetics, Kendra Scott, goPuff & Live Nation all use SocialLadder to market through their customers and turn them into growth drivers, activating their community to create content and increase conversions. The SocialLadder technology allows you to streamline communication, assign digital and real-world tasks, monitor engagement, and reward successful ambassadors for helping to promote your brand. Your ambassadors are set up for success while allowing you to focus on the overall growth strategy, rather than spending time managing the day-to-day. SocialLadder has the tools your brand needs to: DISCOVER: Use machine learning to find customers in your CRM that are an ideal fit to become ambassadors TRACK: Target & assign tasks to ambassadors (digital, physical, and conversion tracking) MEASURE: ROI & unit economics of ambassador activity INTEGRATE: Enterprise API for sophisticated deployments STREAMLINE: Task assignment, communication & ambassador onboarding ENGAGE: 100% mobile for ambassadors to keep your community engaged & accountable REWARD: Inventory & payment management built into the platform SCALE: Learns automatically from successful ambassadors to help find more Reach out to SocialLadder to get a live demo.
Enthu.ai
enthu.ai
Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and helps quality teams improve agent performance through personalized and to-the-point coaching and training. Suited for both revenue and support functions, Enthu.AI helps optimize agent performance resulting in measurable gains across call QA efficiency, customer satisfaction score, new agent onboarding and agent training & coaching time, ultimately impacting revenue. For further information, visit https://enthu.ai
Brainbase
brainbase.com
Brainbase is a modern technology platform that helps licensing teams optimize their partnerships from contract to revenue. From deal management to royalty reporting and product approvals, Brainbase acts as one platform to unify your licensing operations. Ditch manual processes and spreadsheets to grow your licensing business with Brainbase.
Boxxstep
boxxstep.com
Boxxstep is a Buyer Engagement and Enablement platform for sales teams in complex and enterprise sales. We complement your CRM by helping you focus on the buyers involved in the buying decision. We do this through three core capabilities: KNOW - Relationship Mapping and advanced opportunity management ENABLE - Outcome Enablement Plans LEARN - Win Loss sales performance feedback
Survicate
survicate.com
Survicate is an intuitive yet powerful survey software, perfect for collecting continuous customer insights at scale and across multiple channels. Measure customer satisfaction (CSAT) and Net Promoter Score (NPS) effectively and gather crucial feedback on your website, product, and mobile app with Survicate to better understand your customers' needs. Why choose Survicate? - Easily create customized surveys to start receiving customer feedback within minutes - Run targeted surveys across various channels: email and link, on your website, in-product, or in mobile apps. - Integrate Survicate with your existing tools like Hubspot, Salesforce, and Mailchimp through one-click, native integrations for a more holistic understanding of your customers. - Capture partial survey responses and strategically target your surveys to engage the right audience at the optimal time, increasing response rates and ensuring more relevant insights. - Analyze customer insights using AI, which sorts feedback into clear topics and categories, so you can make informed decisions faster. With Survicate, you can: - Get constant streams of insights from your customers from multiple touchpoints to better understand their needs and preferences . - Learn what customers think of your website, app, product, or customer service and get data to validate your ideas. - Automate continuous feedback collection to track and improve key metrics over time. - Act on feedback to increase customer satisfaction and loyalty, build better products, and develop more effective marketing strategies Transform customer insights into growth opportunities with Survicate.
Insight7
insight7.io
Insight7 is an AI-powered tool designed to extract valuable insights from customer and employee interviews. It facilitates theme extraction from multiple interviews through bulk upload of documents or URLs, supporting various formats including video, audio, and text. Key features include conversation recording, transcription, and analysis, enabling users to map insights to project goals and collaborate seamlessly within teams. With customization options, users can configure insight categories and taxonomies to align with specific business objectives. Insight7 offers integration capabilities through APIs, allowing for seamless incorporation into existing workflows and tools. Managed services ensure secure data handling and confidentiality, while white-labeling options enable agencies and partners to service clients effectively. Use cases span automated research, customer experience enhancement, and employee engagement analysis. By leveraging AI, Insight7 identifies trends, sentiment, and actionable insights from large-scale interview collections, enabling users to enhance customer satisfaction, loyalty, and employee retention. Insight7 boasts a user-friendly interface, facilitating easy visualization of insights through reports and dashboards, driving stakeholder alignment and decision-making. With enterprise-grade security measures and GDPR compliance, Insight7 prioritizes data privacy and protection throughout its operations. Trusted by numerous organizations, Insight7 accelerates qualitative analysis, streamlining processes and driving impactful outcomes for product teams, startups, consultants, researchers, and CX professionals alike.
Olvy
olvy.co
Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met.
Qwary
qwary.com
Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. The solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. It enables you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. * Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. * Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. * In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. * Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. * Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. * Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements.
ReferralCandy
referralcandy.com
Imagine your own customers helping you drive new sales! Customer referrals are the key to viral marketing and a thriving business. With ReferralCandy, bring this incredible power of peer influence to your own store.
Sleekplan
sleekplan.com
Unlock the Power of User Feedback. Sleekplan is an all-in-one customer feedback solution enabling businesses of all sizes to cover the whole feedback loop from end to end. Therefore, it is on a mission to improve what's currently available in the world of customer feedback tools. Sleekplan is used to track feedback and suggestions, as well as prioritize new features and notify customers about recent updates and announcements, both in-app and standalone. Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.
Pega
pega.com
Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.
AnyRoad
anyroad.com
AnyRoad is the leading experiential marketing platform that enables brands to operate and optimize their events, tours, activations, and classes to grow consumer brand loyalty, drive more revenue, and increase the ROI on every experience. AnyRoad allows companies to streamline and scale their experiential operations with a flexible, configurable platform and provides the powerful insights needed to accelerate business growth. Leading brands like Anheuser-Busch, Diageo, Westfield, Just Egg, and Sierra Nevada all count on AnyRoad to optimize operations for and prove the impact of their experiential marketing programs.
Questback
questback.com
Questback is a powerful person-based feedback platform that helps companies understand customers, engage employees and outperform markets. Questback is an online survey and feedback software company, headquartered in Oslo, Norway. The company offers online data collection and analysis solutions for Enterprise Feedback Management, including market research, customer satisfaction and loyalty, product and concept testing, employee evaluations, people analytics and online feedback. Questback serves enterprises in more than 50 countries, with thousands of customers across the globe, and works with over one-third of the companies on the Forbes top 100 list.
Reputation
reputation.com
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations.
InMoment
inmoment.com
Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard.
Spiral
spiralup.co
Spiral's core technology trains on your company data by using LLMs and GenAI to identify and root cause customer-facing issues. It offers customer-facing teams a groundbreaking solution for identifying and addressing every aspect of their customers' concerns in nearly any language. This combination of advanced AI technology and linguistic versatility empowers it to revolutionize clients' understanding of their customers, elevates data accuracy and coverage, and makes Spiral the definitive source of truth for businesses globally.
Echoes
echoes.io
Echoes is the most interactive customer feedback insights platform, purpose-built as a text analytics and distribution/collaboration layer on top of CX data repositories like Qualtrics, Medallia, Salesforce and SurveyMonkey. For CX leaders, built by CX leaders. It's Voice of the Customer intelligence that drives CX, retention & innovation.
Hostcomm
hostcomm.co.uk
Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers. Its support and training centre, along with all its staff, are based in the UK. Its customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018, its average hold time was only ten seconds, and ticket resolution length was one hour and fifteen minutes. Omnichannel Contact Centre Platform Highlights * AI Chat and Voice: Its chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customization functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed customer engagement expectations, no matter what the industry. * Hosted Predictive Dialler: Its predictive dialler solution delivers fewer hang-ups, increased rep efficiency, and higher call connect rates. It automates the dialing process with built-in additional intelligence designed to continuously learn, improve, and maximize talk time with the right leads. It also has an integrated voice bot able to work as a virtual agent and make unlimited numbers of calls simultaneously. * Complete Modularised Solution: Its platform includes IVR, SMS, live messaging, email, chatbot, and hosted dialler functionality, enabling customers to communicate in the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution, allowing you to choose the channels that best fit your needs and easily expand as your customer base grows.
Pivony
pivony.com
Pivony is a Consumer Intelligence SaaS platform focused on customer retention through conversation analytics and the analysis of consumer opinions, turning feedback into actionable insights. By collecting data from public and internal sources and integrating with a company’s processes like task management and action-taking, Pivony helps brands enhance customer experience and build long-term loyalty.
Cycle
cycle.app
Cycle 3.0 – your product feedback, all in one place. The fastest way for your team to capture product feedback and share customer insights – without the busywork. Cycle is a unified feedback platform for modern teams. Cycle creates a single source of truth for user feedback & user research and help you extract insights using AI. Cycle is deeply integrated with Linear & GitHub so you can close the loop with your customers at each release.
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