Page 26 - Top CallRail Alternatives

FluentStream

fluentstream.com

FluentStream is the leading communications provider for small to medium business and has been recognized by Inc. 5000 as one of the fastest-growing private companies six years in a row. FluentStream's mission is to simplify how businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location.

C-Zentrix

c-zentrix.com

C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, North America and Africa. It is continuously innovating and providing AI powered solutions for contact centers. C-Zentrix is specialist in Customer Experience and has experience in managing large contact centers, nationwide deployments, and integrations with numerous 3rd party solutions. They understand the need of customers and your distinct workflow. C-Zentrix has been a pioneer in crafting one of the most innovative products, a contact center in a box solution way back in 2005. Post that there has been no looking back. It offers voice, video, and digital solutions like WhatsApp, social, email, and service and lead CRM. The omnichannel solution is an all-in-one customer experience solution that has a state-of-art design and seamless integration with all available communication channels. The contact center solution comes with Drag & Drop Interactive Voice Response (IVR), Skill Based Routing, Predictive Dialing, Inbound/Outbound Call Routing, IPBX, Voice & Screen Loggers, Helpdesk CRM, Live Chat, Email management, Missed Call, and Call Blast. C-Zentrix has more than 1500+ clients and is spread across different continents with a unique focus on growth markets. C-Zentrix is aggressively bringing AI into the contact center. These solutions are providing huge cost savings and actionable insights to customers. Noteworthy are Voicebots and chatbots, Real time Assistant (Agent assist, Supervisor assist), Post call analytics, Sentiment Analysis and Summarizer.

Alvaria

alvaria.com

Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.

Evolve IP

evolveip.net

Evolve IP brings together unified communications, collaboration, voice, virtual desktop, and contact center tools into a single, secure solution. Evolve IP partners with IT professionals to bring together their essential productivity and communication tools into a single, secure cloud-based solution, ﬁne-tuned for the hybrid workforce and delivered as a service. By integrating these disconnected systems and ﬁlling in the gaps, we improve both productivity and security, increasing uptime to make the future of work better for everyone.

ConnectPath

connectpath.cx

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Fusion Connect

fusionconnect.com

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

CloudCall

cloudcall.com

CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. Without leaving their CRM or ATS, recruiters and salespeople: * Fly through tasks with click-to-call, list power dialing, and pre-recorded voicemail drops * Seamlessly capture data with integrated notes and automatic call recording * View relevant caller notes and details through inbound caller notifications * Work remotely as efficiently as in the office, using their own devices * Companies better detect issues and replicate best practices via call recordings and live monitoring of calls

3CLogic

3clogic.com

3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.

Readymode

readymode.com

Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.

Puzzel

puzzel.com

At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.

intalk.io

intalk.io - An Omnichannel Customer Interaction Platform by Agami Tech. They are boutique software solutions delivery organization, specializing in providing CRM, Customer Application Development, along with End-2-End Unified Customer Interaction Management suite. Their approach in the market led by a consulting-cum-solutions delivery capability has enabled their clients to reach their business road-map in the faster time thus ensuring productivity and value gain. They seamlessly integrate multi-environment corporate applications across verticals and process in business thus streamlining operations.

Instadesk

instadesk.com

Instadesk is a full-scene intelligent marketing service brand created by ZKJ, providing a variety of conversational AI products such as intelligent outbound calling, intelligent customer service, digital human employee, intelligent escort, intelligent quality control, and seat assistant.

Diabolocom.ai

diabolocom.ai

Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.

ipSCAPE

ipscape.com

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs.  Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

PersonaForce

personaforce.ai

PersonaForce SM is your AI-powered sidekick. Simply enter a job title and industry, and voila! You'll have a complete B2B buyer persona.

XForms

xforms.co

A modern + simple mobile forms framework built with an emphasis on busy field crews working in crappy weather. Any form, on any device, anywhere. Mission: To make field data capture really easy and fast on any device, while simultaneously collecting metadata at the form level. Unique Features: * Runs natively on iOS/Android/Windows as well as on all modern browsers including Chrome, FF, Safari, and MS Edge * Fully-controllable Excel-like table grids that work even on smartphones * Automatic % complete calculations at the form and device level (great for Cx applications) * Draw on top of pictures to point out things * Workflow-driven subforms that pre-populate with header info from parent form (great for Safety applications) * Mark entire sections with "n/a" instead of pecking at each field when conducting a project where a lot of things are not applicable

Tiikr

tiikr.com

Tiikr is a cloud-based software platform that helps users streamline their information gathering, inspections, surveys and similar tasks. It allows users to manage and keep track of progress with their day-to-day operational and compliance responsibilities across staff, teams and the organization. With Tiikr, users can easily replace old paper-based forms and in/out trays with a mobile-first, digital experience and build and automate intelligent business workflows that deliver dynamic pathways to engage the right people at the right time in the automation of business operations.

Tablesprint

tablesprint.com

AI platform to build Future-ready apps. Tablesprint is full-stack, SaaS-based app development platform designed to empower enterprises with AI-powered, future-ready apps. Tablesprint offers a modular approach to building and deploying applications across various functions like HR, Sales, Operations, Vendor Management, and Subscription Billing. With AI-driven tools such as Docs, Forms, Workflows, and more, the platform enables businesses to create, customize, and scale apps to meet their evolving needs. Tablesprint’s multi-tenant architecture, combined with built-in notification systems and payment integrations, ensures a seamless and efficient experience for users.

SurveyNinja

surveyninja.io

SurveyNinja is a professional service for creating surveys, conducting online tests, questionnaires, and performing marketing and product research. Who it's for: - Business owners looking to gather customer feedback and optimize their strategies. - Product managers and marketers seeking accurate data for informed decision-making. - Sociologists and HR professionals conducting studies to improve the work environment. - Online store managers interested in increasing conversion rates and improving user experience. - Teachers and students using surveys for educational and research purposes. Whether you're building a strategy for a startup or conducting large-scale research, SurveyNinja will be a reliable tool in your arsenal. The service offers: - Creation of logical branching and quota settings in surveys - Score calculation and instant result display - Collaborative survey editing - Ability to share responses and reports via a link - Export of results in PDF, CSV, XLSX formats - Display of incomplete responses - Integration with other services and API access - Option to attach your own domain

RapidoForm

rapidoform.com

RapidoForm is an innovative platform designed to create engaging and user-friendly surveys and forms. Focused on enhancing the respondent experience, RapidoForm enables users to build interactive forms that people enjoy filling out, making data collection more effective and enjoyable.

QuickForm

quickform.app

Easily create, distribute and review responses to bespoke forms that are built to mould around you and your business. QuickForm is an online data collection tool built with everyone in mind. A simple, yet powerful platform that has you up and running in minutes, we remove the complications that make the average user shy away from the complexities of other form builders. Whether you are looking for a solution to digitalise your paper forms, looking to test your students or staff, deliver training or survey your customers, QuickForm does it all.

pro-Forms

pro-forms.co.uk

A leading provider of secure UK hosted cloud SaaS Job & Asset Management software for field service companies. Its solutions include : - mobile form builder - online form builder - Job Management - Asset Management - Health & Safety - staff digital ID passport - software connectors/ integrations With customers throughout the UK and across sectors from fire & security, to materials handling, manufacturing and professional services we are a trusted solutions provider and technology partner to companies of all sizes.

Porsline

porsline.com

Porsline is an Online Survey Software dedicated to help companies of all sizes doing effective market research, customer experience, and employee surveys. They help companies cut their costs and get more by real-time decision making.

PlatoForms

platoforms.com

PlatoForms is a powerful and easy-to-use online PDF tool that lets you convert your PDF into Web Forms that your customers can easily fill out using a web browser. The online PDF Form offers features that lets you fill once to generate multiple PDF files as well as complete your PDF in a workflow. It is widely used by businesses to make PDF effortlessly shareable and fillable to their customers online. Whether you are an individual who runs a small and midsize business or work as a sales manager, PlatoForms makes it easier for you to swiftly and effortlessly convert your PDF forms into user-friendly and professional web forms for your customers to fill out.

Intely

intely.io

The ultimate no-code data integrator and custom form building & automation platform. Quickly create enterprise workflows with simple drag-and-drop functions and pre-built tools. Intely offers tailored form creation, data integration, and workflow automation. Easily integrate your stack, consolidate your data, and automate your workflows to get more done in less time.

GlobalPatron

globalpatron.com

GlobalPatron lets you create the widest range of form types currently available in the market, combined with enterprise-grade security. You can create Conversational or Multi-Step or Single-Step forms, as well as Payment forms, Surveys, and Quizzes.

FormN Go

formngo.com

Online platform for creating customizable forms for various purposes such as customer feedback. It is an online platform that offers customizable forms for various purposes such as customer feedback, marketing data collection, lead generation, healthcare data collection, HR forms, and more. It provides ways to gather and analyze data, and reducing errors.

Formclick

formclick.io

Formclick is a one-stop solution for your workplace. Formclick helps you to automate your workflow and alleviate your tasks. Create forms, upload files, reports, images, videos, download and share them with your peers.

EXPRESSbase

expressbase.com

EXPRESSbase is an enterprise-grade ‘High Productivity’ rapid application development (RAD) platform or hpaPaaS on the cloud specifically targeting Small & Midsized Businesses (SMB or SME). SMBs grow fast compared to large enterprises, which triggers frequent changes in processes and workflows demanding adaptable and ever-evolving business software. Traditional development & delivery models are high ‘time–effort–money’ exercises. ‘High Productivity’ application platform as a service (hpaPaaS) or aPaaS is the answer to the ‘time–effort–money’ crunch. According to Gartner by 2020, at least 50% of all new business applications will be created with high productivity toolsets. EXPRESSbase takes the hpaPaaS to the next level by providing tools to manage engineering life cycle, chatbot builder, schedulers, IoT connectors, a full-fledged Document Management system, built-in audit trail, etc., in addition to the industry standard features like drag-n-drop form builder, report builder, data-visualizations and workflows. The platform also includes Email/SMS capabilities, integrations like Slack, Assignments, Approvals with configurable Approval chain and Relationships EXPRESSbase greatly reduces complexity in engineering by providing a single environment (tenant instance) for dev, test, UAT, and prod. EXPRESSbase is envisioned and designed as a truly multi-tenant, multi-database, multi-lingual, multi-location, and scalable platform. A client can hook their database server (private/public cloud or on-premise) to the ExpressBase cloud infrastructure secured by SSL/TLS. They can then browse the application template repository and pick a suitable app template and deploy it. App developers using the platform need not learn any new proprietary language. They can use SQL, JavaScript to develop apps on our platform.