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Bernard is an AI-powered workflow platform for appliance repair businesses that helps manage customer calls, service requests, scheduling, appointment follow-ups, and parts preparation in one connected system. It can handle business-hours, overflow, after-hours, and voicemail calls while identifying new repairs, warranty dispatches, status requests, repeat visits, and escalations.
The platform applies business rules related to pricing, coverage, service areas, fees, warranties, and escalation procedures. Bernard reads live technician availability, appointment windows, territories, skills, parts timing, and customer preferences to help schedule service visits that teams can fulfill. It also supports appointment creation, rescheduling, cancellations, customer confirmations, readiness checks, parts lookup, symptom capture, lead capture, call routing, guided playbooks, and follow-up workflows. Bernard is designed to integrate with existing field service management systems, helping appliance repair teams coordinate phones, schedules, customer communication, and parts pre-identification through a unified workflow.
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