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Akixi is a cloud-based call analytics, call reporting, CRM integration, and call recording platform designed for service providers, MSPs, and organizations using Microsoft Teams Phone, Cisco Webex Calling, and Cisco BroadWorks. It provides real-time visibility into call traffic, user activity, queue performance, and customer interactions, helping teams monitor service levels, identify missed or dropped calls, and understand communication patterns.
The platform includes customizable dashboards, wallboards, and reporting tools for tracking live and historical call data. It also supports integrations with a large range of CRM systems to help streamline workflows, improve data accuracy, and connect telephony activity with customer records. In addition, Akixi offers compliant call recording features for capturing and reviewing audio, video, and screen interactions to support quality assurance, training, dispute resolution, and regulatory requirements.
Website: akixi.com
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