Pointerpro
pointerpro.com
Pointerpro is a software platform to create online assessments that automatically generate personalized reports. Discover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Whether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. It helps you turn your expertise into a tool that delivers personalized advice at scale. Pointerpro empowers you to: * Deliver more value to your clients by leveraging your expertise * Save time by automating repetitive tasks and focusing on strategic work * Grow your business without the need to expand your team
Lang.ai EU
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Relative Insight
relativeinsight.com
Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.
Lumoa
lumoa.me
Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.
Chattermill
chattermill.com
The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.
Kapiche
kapiche.com
Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Kapiche's platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.
Kimola
kimola.com
Kimola is a ResTech company that offers SaaS products for research professionals. Kimola Analytics provides different aspects of a specific consumer audience’s lifestyle. These audiences are getting defined by users and generated by Kimola’s artificial intelligence engine. So that advertisers can understand where their audience hangout, what they watch on TV, which celebrity or influencer they like and how they differentiate based on their interests in seconds. Kimola Cognitive provides API services for developers to use our technology in their apps. These API services detects the language and emotions of a text block, extract entities and search within a large volume of unstructured text data.
Caplena
caplena.com
Meet Caplena, the AI feedback analysis platform that is transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, it empowers users to turn overwhelming waves of feedback, reviews, and NPS survey data into actionable opportunities. Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to convert customer and employee feedback into actionable insights quickly. So, what sets Caplena apart from other AI tools? It's all about providing ultimate flexibility and transparency. It integrates with platforms like Qualtrics, Brandwatch, Trustpilot, or Google Maps, or allows users to upload their data for easy analysis or competitive benchmarking. Caplena ensures reliable topic modeling and assignment across 100 languages, utilizing advanced AI algorithms that can be fine-tuned, scored, and trusted. It reveals topic-level sentiment, trends, and correlations. Users can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout their organization to drive change. Headquartered in Switzerland, Caplena is an international team of data and UX enthusiasts aiming to revolutionize how brands utilize feedback. They are also hiring, so interested individuals should check their Careers page.
Séntisis
sentisis.com
Sentisis a leading product in the Spanish-speaking market to understand Social Media& Internet conversations in Spanish, with more than 100 clients and a presence in Spain, Colombia, México, Perú, and the US. Sentisis has a semantic expertise with a technology that adapts to each industry (+40 prebuilt industries) and country nuances to extract actionable data.
Wordnerds
wordnerds.ai
Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible.
SemanticForce
semanticforce.ai
SemanticForce is the unified media, and e-commerce intelligence, and customer service platform powered by deep semantic and visual analysis. Our 360 market view concept features news, social media, reviews, pricing, ads, and threats intelligence within one powerful ecosystem. SemanticForce provides deep listening, advanced analytics, and a helpdesk platform for marketing, communications, and customer support professionals. The platform offers cross-media coverage, multi-lingual sentiment and analytics, advanced segmentation, and proprietary BI, and reporting tools. Fortune 500s leverage SemanticForce vision and innovation including Samsung, L'oreal, Nestle, Hyundai, adidas, Corteva, Philips, Lenovo, and other leading brands and agencies in 15 countries. Since 2014 SemanticForce has also operated in the domain of disinformation intelligence and works with UNDP, UNICEF, Red Cross, SV-based social networks, and governments. Empower your product, marketing, customer care, and sales teams with: - Review Intelligence - Omnichannel HelpDesk / Customer Service Platform - Social Media Listening - News Monitoring - Pricing Intelligence - Threat Protection (Digital Risk Protection) - Ads Intelligence - Text and Visual Intelligence - Audiences Intelligence - Data as a service
Kudos
kudos.com
Kudos award-winning employee recognition platform enables organizations to create impactful, sustainable employee experiences that result in more employee engagement and improved business outcomes. The modern workplace culture is changing – employees demand meaningful appreciation while traditional milestone and reward programs don't cut it any more. The Kudos platform is the online employee engagement and culture solution that embraces the power of social software to help organizations share meaningful value-based recognition to create an irresistible workplace culture. Engagement programs powered by Kudos see higher employee retention, improved employee happiness, and a boost in overall company performance.
Team Insights
teaminsights.io
Team Insights is a software that allows you to get to know your team to build a better place to work. With a frequency defined by the client, Team Insights sends a survey to the members of your tea, which can be completed easily and fast, and assesses 8 management dimensions that will give you information about their engagement and satisfaction. The data will help you make decisions with information and not by intuition, align your budget and actions with the real needs of your team and monitor their impact over time. Be sure to take decisions in the right direction with this People Analytics software.
Glickon
glickon.com
Your HR platform to foster talent. Hire top talent with ease and help them thrive within your company. Unleash candidate and employee potential, Snapshots to better understand talents. Gickon is a predictive Employee Experience and People Analytics platform that allows HR & business leaders professionals to to inform and improve strategic decision making.
Bleexo
silae.fr
Employee feedback, customized surveys, coaching, follow-ups, take advantage of Bleexo to develop the employee experience and engagement. Bleexo is a SaaS platform using AI and real time data to: - Analyse your employee engagement - Highlight the weakest and the strongest points - Define managerial priorities - Offer solutions adapted to each manager - Offer 360° feedbacks to your managers - Encourages recognition in your company
Bloomin
bloomin.digital
Bloomin is 100% responsive. It is the feedback platform you need to develop, retain and engage employees. With an employee-first mentality, everyone wins: clients, employees, shareholders… Bloomin is a platform that allows managers to listen to their employees and collect current and reliable input. With advanced reporting, HR and managers gather emotions, benchmark their company against the industry, and act immediately. The employee life cycle is adapted and available on any device, with questions tailored to managers’ needs. GIFs, emoticons, photos, and text make responding fast, simple, and fun. There is no limit to real feedback. Data is turned into engagement, retention, and performance.
Elevo
elevo.fr
Elevo is a performance and talent management platform for the new generation of companies. Its intuitive and modular interface allows users to set up engaging evaluation campaigns throughout the year, define and manage objectives, create inspiring career paths for employees, and much more. Companies such as Aircall, Kapten, Blablacar, Greenflex, and Leetchi have chosen Elevo to boost the engagement and performance of their teams.
Joyous
joyoushq.com
Employee feedback, but for operational improvement. Using AI to facilitate chats with frontline employees and suggest targeted actions. Joyous understands that the frontline knows the most about customers, competition, and processes - and that leaders need an easy way to tap into their insights. Joyous enables one-on-one conversations at scale targeting a specific challenge or pain point in real time - identifying common actionable suggestions and generating a weighted suggested action plan to speed up execution for large service providers.
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