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Contact Center Workforce Software
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Contact Center Workforce Software - Най-популярни приложения

Contact Center Workforce Software refers to a suite of tools and applications designed to manage and optimize the performance of workforce resources in a contact center environment. This software is essential for ensuring that customer service representatives (CSRs) are effectively scheduled, trained, and supported to meet customer demands. Here are the key components and features typically included: 1. Workforce Management (WFM): * Forecasting: Predicts call volumes and customer interactions to help plan staffing needs. * Scheduling: Creates optimized schedules for agents based on predicted demand and individual availability. * Real-Time Monitoring: Provides insights into current call volumes, agent performance, and service levels. 2. Performance Management: * Analytics and Reporting: Tracks key performance indicators (KPIs) such as average handle time, customer satisfaction scores, and agent productivity. * Quality Assurance: Tools for monitoring and evaluating agent interactions to ensure service quality and compliance. 3. Training and Development: * E-Learning: Offers training modules and resources to improve agent skills and product knowledge. * Coaching Tools: Enables managers to provide feedback and coaching based on performance metrics. 4. Integration Capabilities: * CRM Integration: Connects with Customer Relationship Management systems for seamless access to customer data. * Omni-Channel Support: Manages interactions across various channels (voice, chat, email, social media) in a unified manner.

Изпрати ново приложение


Salesforce

Salesforce

salesforce.com

Verizon

Verizon

verizon.com

Freshdesk

Freshdesk

freshdesk.com

Webex

Webex

webex.com

RingCentral

RingCentral

ringcentral.com

ServiceNow

ServiceNow

servicenow.com

Vonage

Vonage

vonage.com

8x8 Work

8x8 Work

8x8.com

JustCall

JustCall

justcall.io

Five9

Five9

five9.com

Cloudtalk

Cloudtalk

cloudtalk.com

CallFinder

CallFinder

mycallfinder.com

TCN

TCN

tcn.com

Sprinklr

Sprinklr

sprinklr.com

Talkdesk

Talkdesk

talkdesk.com

Squaretalk

Squaretalk

squaretalk.com

NICE inContact

NICE inContact

incontact.com

OpenText

OpenText

opentext.com

Verint

Verint

verint.com

Dixa

Dixa

dixa.com

Intermedia

Intermedia

intermedia.com

Evolve IP

Evolve IP

evolveip.net

Fuze

Fuze

fuze.com

Callision

Callision

callision.com

Playvox

Playvox

playvox.com

Assembled

Assembled

assembled.com

Arbeit

Arbeit

arbeitsoftware.com

DCDial

DCDial

dcdial.com

Comcast Business

Comcast Business

business.comcast.com

Puzzel

Puzzel

puzzel.com

Alvaria

Alvaria

alvaria.com

Genesys Cloud

Genesys Cloud

genesys.com

ITC Cloud

ITC Cloud

itccloud.com

Cention

Cention

cention.com

PCIPal

PCIPal

pcipal.com

Collab

Collab

collab.com

Quvu

Quvu

quvu.co.uk

Calabrio

Calabrio

calabrio.com

Aquant

Aquant

aquant.ai

injixo

injixo

injixo.com

ViaDialog

ViaDialog

viadialog.com

Sharpen

Sharpen

sharpencx.com

NovelVox

NovelVox

novelvox.com

Geomant

Geomant

geomant.com

Shopl

Shopl

shoplworks.com

Cinareo

Cinareo

cinareo.com

Primo Dialler

Primo Dialler

primodialler.com

QStory

QStory

qstory.ai

MiaRec

MiaRec

miarec.com

3CLogic

3CLogic

3clogic.com

Gridspace

Gridspace

gridspace.com

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Contact Center Workforce Software - Най-популярни приложения - WebCatalog