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Surfly is a collaborative tool designed to enhance remote interactions by providing a seamless and secure way to share web sessions. This app allows users to co-browse and interact with websites in real-time, facilitating effective communication and collaboration across different locations.

Key features of Surfly include its ability to enable multiple users to navigate through web pages together, ensuring that everyone involved in the session sees the same content. This capability is particularly useful for customer support, sales, and training scenarios where real-time interaction is crucial. Surfly also focuses on security, ensuring that sensitive information remains protected during shared sessions.

By leveraging Surfly, businesses can improve customer engagement by providing personalized support and guidance directly on their websites. The app supports various use cases, from troubleshooting and product demonstrations to training and onboarding processes. Its functionality is designed to streamline remote collaboration, making it easier for teams and customers to work together effectively online.

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video. Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include: - Document sharing - Video chat - Control switching - Field masking - Action logs - Behaviour control - Customisable UI - Security and privacy compliance - Single sign on

Categories:

Business

Screen Sharing Software

Co-Browsing Software

Website: surfly.com

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