Page 28 - Top ServiceNow Alternatives

Launchable

launchableinc.com

Launchable's Intelligent Test Failure Diagnostics resolves conventional bug triage obstacles by pinpointing and concentrating on the most critical issues. Think of Launchable as your AI co-pilot for streamlining the process of identifying, categorizing, and handling test failures, ultimately expediting your bug triage workflow. The Intelligent Test Failure Diagnostics provides a comprehensive perspective on test sessions, whether you're looking to cluster related failures, detect recurring issues, or monitor test patterns. Take the pain out of bug triage with Launchable: https://www.launchableinc.com/topics/intelligent-bug-triage/ Launch fearlessly. 80% of software tests are pointless. Launchable is the Dev Intelligence Platform layer that shows you the 20% that matter most. Launchable speeds up the development feedback loop by solving shipping challenges with data-driven testing insights and actions. Through machine learning, Launchable optimizes CI pipelines by identifying and running tests with the highest probability of failing and tracking test suite insights to cut wait times for developers. Leading Fortune 100 brands rely on Launchable to deliver more features faster by testing what matters. Launchable’s Predictive Test Selection uses machine learning to select the right tests to run for a specific code change. This unlocks the ability to run a much smaller set of tests at various points in your software development lifecycle, accelerating delivery. With Predictive Test Selection, Launchable actually tells your test runner exactly which tests to run based on the changes being tested. Launchable also analyzes your test data in aggregate to surface Test Insights. You can use this information to improve the health of your test suite and get the maximum value out of your test runs.

Cyara

cyara.com

The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.

Mirro

mirro.io

Mirro.io enables high-growth SMEs to build transparent and thriving workplace cultures that foster employee wellbeing and improve talent retention. Our performance management platform helps organizations overcome hybrid workplace disengagement by encouraging a sense of purpose and stimulating social sharing and community belonging around the globe. Teams and individuals that use Mirro are happier, highly engaged, and more productive. As a user-friendly and highly social platform, Mirro drives more than 5k monthly interactions between team members through recognition, OKRs, continuous feedback, and meaningful performance conversations. Innovative companies like Tazz, Hochland, Free Now, E Co., and noissue. use Mirro to empower their teams and nurture healthy, solid work relationships.

ChangeEngine

changeengine.com

Elevating People leaders to deliver the employee moments that matter most. The challenge people leaders face is that the employee experience design process resides across distributed teams, disparate HR systems, and in many cases, spreadsheets & powerpoints. Once people programs are launched, there’s an initial buzz, then they get swept underthe rug in sixty days and it’s onto the next burning need. Creating & executing best-in-class people programs to treat employees like internal customers is extremely manual and time-consuming—they include many moving parts such as goals, branding, content, communications, timeline, rewards, and ROI. In the hybrid workplace, there’s no effective way to manage this. We’re here to change that—our goal is to elevate the role of people leaders everywhere and help them to sustain their people program utilization over time. We’re empowering them to showcase the impact of the people org to their leadership team & board while helping them to get executive buy-in and unlock more budget internally to experiment & run innovative people programs.

Oneteam

oneteam.io

An intro to Oneteam: It might not surprise you that connecting with your deskless workforce is a major challenge. They are spread out over multiple locations, don’t sit behind a computer, don’t have a business email address, and often only work part-time, to name a few reasons. Old-school methods like intranets, email blasts, paper guides, and bulletin boards just don't cut it anymore. They create what we dub the

MAPIQ

mapiq.com

Mapiq is a workplace experience platform that enables organizations to manage office space while perfectly syncing real estate strategy and employee experience. We provide workplace teams with user-friendly tools to confidently optimize their workspaces based on real-time data, manage flexible working policies, and create a seamless workplace experience.

Wayleadr

wayleadr.com

At Wayleadr we believe the way your employees arrive at work can change the mood and the value of your business. As the world’s #1 Arrival Platform, Wayleadr is helping more people arrive easier, faster and with less stress. Turning your physical spaces, like parking, desks and meeting rooms, into smart, mapped and instantly accessible spaces, Wayleadr creates a frictionless arrival experience that enables all types of businesses to drive efficiencies that create harmony and increase productivity. Visit wayleadr.com today to see why today’s 21st-century companies like OpenAI, Uber and Sanofi are choosing Wayleadr to help their employees arrive easier.

Webio

webio.com

Webio is an AI-powered platform for customer engagement, specifically focused on debt collection and debt management. Some key details about Webio's offerings: +> Conversational AI: * Webio uses conversational AI and chatbots to automate and blend customer conversations across various digital channels. * Their Propensity Guidance technology can predict customer states and design personalized journeys to improve engagement. +> Debt Collection and Payments: * Webio specializes in credit, collections, and payment messaging, helping enterprises engage positively with customers across the debt cycle. * They aim to improve liquidity by making difficult conversations easier through AI-assisted communications. +> Customer Engagement Platform: * Webio provides an end-to-end customer engagement platform that connects enterprises with their customers through the channels they use. * It includes features like on-demand messaging, real-time data integration, and simple API-based integrations. +> Success Metrics: * Webio claims to have achieved significant improvements for its clients, including 52% uplift in payment arrangements, 34% increase in promises-to-pay, and 75% automation of conversations. +> Security and Compliance: * Webio is ISO 27001 certified, demonstrating its commitment to information security and data protection. * It operates on the AWS cloud, providing a secure and resilient environment for customer engagement. Webio appears to be a specialized customer engagement platform that leverages conversational AI and automation to help enterprises, particularly in the debt collection and management domain, improve their customer interactions and drive better financial outcomes.

Alendei

alendei.com

Alendei is AI based customer engagement platform. It enables users to send short text messages to mobile phone users. It provides automated customer support and engagement through a conversational interface to improve user experience and satisfaction. It enables users to provide two way communication by integrating WhatsApp business APIs to send and receive messages.

GoProfiles

goprofiles.io

The first AI people platform for employees anywhere. Build a culture of genuine connection with GoProfiles. We combined the best parts of employee directories and peer recognition to build a totally new kind of people platform.

Waydev

waydev.co

Leverage insights from your engineering stack to accelerate velocity, align engineering work to business priorities, and increase visibility into your team’s DORA Metrics and SPACE Framework Metrics.

Chatchamp

chatchamp.com

Chatchamp allows e-commerce businesses to increase website conversions, revenue and to improve customer satisfaction by using scalable digital sales agents. At any time, Chatchamp's digital product consultants - chatbots - provide customers with professional, automated advice on websites and a breathtaking customer experience. Within minutes, the solution is easily integrated into the shop and together with Chatchamp's team the products are implemented in no time.

ArrowChat

arrowchat.com

ArrowChat is a social networking software with MySQL compatibility and major internet browsers support.

Chatlio

chatlio.com

Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use.

Rootly

rootly.com

Modern on-call and incident management. AI-powered on-call and incident response. Beautiful, modern, and Slack-native incident management—from your first alert to retrospective

Essembi

essembi.com

Essembi is the software innovation hub that helps software companies accelerate their innovation cycle to become a leader in their market. In today’s fast-paced software world, the pressure to build great software is higher than ever. The speed of your software innovation cycle plays a pivotal role in your success. The successful industry leaders are often those with the fastest software innovation cycle - rapidly collecting valuable feedback, making informed decisions on new product features and delivering high-quality product updates faster than their competitors. Essembi helps software teams speed up their software innovation cycle by delivering the functionality to manage the cycle in one system. When your product management, development, customer support, sales and marketing teams seamlessly collaborate on a single platform, everyone wins - your customers get features faster, your product grows faster and your business scales faster.

Genuity

gogenuity.com

Get IT done with the Genuity IT network. A SaaS platform to manage IT & buy software & services at wholesale rates. All for less than a dollar a day. Genuity is a one-stop-shop for companies to manage IT and buy business software. Companies use Genuity to keep track of all the company laptops, manage employee support requests, and buy software at wholesale prices.

Desk360

desk360.com

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance!

OvationCXM

ovationcxm.com

OvationCXM is the Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform, CXMEngine, includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint. OvationCXM headquarters is in Tiburon, California, with a nationwide remote workforce backed by Nyca Partners, Telstra Ventures, KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures and Commerce Ventures.

Yordex

yordex.com

Yordex Smart PO’s help businesses reduce invoice processing costs by up to 75%, improve visibility, optimise cash flow and deliver winning buyer / supplier relationships. Smart PO’s actively take charge of the situation. Once sent, they will make sure they are completed until final payment with as little involvement from you as possible. They will auto-reconcile, auto-receive and auto-pay thereby saving you lots of time. Get up and running with Yordex with virtually no interruption to your current processes. Unlike other AP solutions Yordex has no expensive, time-consuming process re-design enabling you to maximise your return on investment from day 1.

Teampay

teampay.co

Teampay’s all-in-one spend management features built-in controls that enforce your policy upfront and enable you to manage all company spend in one place. While finance teams maintain total control, managers and employees get real-time visibility into actual spend, empowering them to make quick, compliant purchases. Teampay makes it easy for everyone in the company to buy what they need while giving the finance team peace of mind with automated purchasing workflows and reconciliation. With Teampay, you can manage all types of purchasing, made by anyone, from end-to-end. Employees love the effortless experience, and Finance teams can breathe easy knowing that all spending is pre-coded & pre-approved. Teampay directly integrates with Quickbooks Online, Xero, Intacct, Netsuite, and Microsoft Dynamics 365 Business Central and Finance & Operations.

FloQast

floqast.com

FloQast, a Finance and Accounting Operations Platform provider created by accountants for accountants, enables organizations to operationalize accounting excellence. Trusted by more than 2,600 accounting teams – including Twilio, Los Angeles Lakers, Zoom, and Snowflake – FloQast enhances the way accounting teams work, enabling customers to streamline and manage the Financial Close, Finance and Accounting Operations, and Compliance Programs. With FloQast, teams can utilize the latest advancements in AI technology to manage every aspect of the month-end Close, reduce their compliance burden, stay audit-ready, and improve accuracy, visibility, and collaboration throughout the financial function. FloQast is consistently rated #1 across all user review sites. Learn more at FloQast.com.

Apizee

apizee.com

Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.

rellify

rellify.com

Developing a content strategy that drives results used to be difficult and take a lot of time and expertise. Now Rellify makes it easy for you to create content strategies that deliver measurable results.

Vivas.AI

vivas.ai

Vivas.AI is a one-stop marketplace to access a wide range of AI models for various use cases across industries. Vivas.AI shifts the balance of power from ML engineers toward application engineers. Application developers are no longer burdened to develop models in-house but simply use them to build their favorite app by simply dragging and dropping them in their low code platform of choice. Users can validate the models with sample data and access the model cards, best practices, and limitations to ensure the customers have complete transparency and trust in the models they choose. Vivas.AI's business model is inclusive and strives to provide a marketplace where multiple vendors can offer their models. This makes the Vivas.AI marketplace much more inclusive and broad. In short, Vivas.AI aspires to be the ‘Uber’ of the AI/ML marketplace.

Black Crow AI

blackcrow.ai

Black Crow AI helps companies of all sizes improve profitability with the power of machine-learned prediction. We empower e-commerce brand growth by unlocking the hidden value in the customer data you already own.

Playvox

playvox.com

Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.

DigitalGenius

digitalgenius.com

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Their AI solution continually learns and evolves from every interaction within their customer network, leveraging more than 50 pre-built use cases, customizable processes, and integrations to help make customers happy. They work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa, and many others to power better customer experiences online. With DigitalGenius, they will: * Deliver a frictionless buyer journey for e-commerce customers * Drive excellence and future growth with AI for e-commerce * Confidently manage unpredictable and seasonal spikes in volume * Proactively address and resolve issues before customers contact them * Meet consumer expectations online and offline * Implement and use e-commerce automation at scale * Empower agents to successfully serve customers at every touchpoint * Quickly achieve Zero Backlog with backlog automation They help businesses deliver exceptional customer experiences with: * A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce businesses around the world * 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes * Proactive interactions providing up-to-date information on deliveries and returns * Best practices learned from a network of the most innovative e-commerce companies, enabling tailored responses and journeys * Customizable integrations and processes tailored to customers' requirements Easily Access DigitalGenius: * Cloud Technology (SaaS) * Always on: 24/7 365 * Multiple languages are available * Get set up in 1 week with no/low code integrations * Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice

Floatbot

floatbot.ai

Floatbot is a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps Fintechs and Enterprises automate Customer support, increase Customer Experience and Digital on-boarding through AI powered Chatbots and Voicebots. Its DIY “No Code” platform that allows building hybrid bots using advance Workflow builder and Conversational AI tools. Floatbot is recipient of Emerge50 award at NPC [Nasscom Product Conclave] across 10 categories. Floatbot is top 5 in SaaS category! IDC showcases Floatbot as Innovator for Banking and Financial Services in India [11th December 2019] Bots developed in Floatbot can be launched in Web portal, mobile apps (iOS and Android), Facebook Messenger, Slack, Skype, Telegram, Amazon Alexa, Google Assistant, Google Home, Whatsapp. Floatbot also supports Speech to Text and Text to Speech for Voicebots. Floatbot is integrated with Contact Center for Voicebot. Floatbot is hybrid platform, one of the very few globally, that allows development of Omni-channel Chatbot and Voicebot within hours, where-in a Fintech or Bank can develop several bots that will engage or converse with customer across Chat and Voice channels, at different phases of their journey [Customer Support, Lead validation, KYC verification, Redeem Loyalty points, Payment reminders, Feedback loop, Cross-sell/Up-sell Products, etc]. Floatbot allows users to seamlessly switch between voice and chat channel and still maintain past sessions and context.

Sociocs

sociocs.com

Sociocs is a customer communication tool for your business. It helps you acquire and retain customers, build online reputation, deliver awesome customer service experience, and grow your business. Business texting, Google Maps & WhatsApp chat, online reviews management, web chat, online forms, and SMS notifications using a single tool shared by your team. Supported channels on Sociocs: Facebook Messenger, Facebook Post Comments, Mobile App Reviews, Google Business Reviews, Google Business Messaging, Texting/SMS, Telegram Messaging, Web Chat, WhatsApp Messaging, Website Forms.