Page 40 - Top Pega Alternatives

Badger Maps

badgermapping.com

Optimize and plan your Sales routes and Field Service routes with Badger Maps, a mapping and routing app designed specifically for field sales teams and field service teams. Badger Maps is a multi-stop route planner that helps you and your outside sales or field service team sell more. You can visualize all of your customers on a map, allowing you to prioritize and plan out your sales and service routes ahead of time. Badger Maps also enables a two-way, real-time integration with your CRM (Salesforce, HubSpot, Microsoft Dynamics, Zoho, Insightly, Netsuite and more) so you can access all of your customer data on-the-go. Create optimized routes with Badger Maps to meet the right customers at the right time. * Get the Fastest Routes - Optimize field sales and field service routes with multiple destinations to drive fewer miles - Add up to 100+ stops to your sales and service routes - Connect routes to your favorite navigation apps, like Waze, Google Maps, Apple Maps, or use CarPlay * Maximize your ROI with Badger Maps - Badger Maps pays for itself just through gas savings - Drive 20% less miles, save 20% on gas, and get 20% more meetings a week - Spend 50% less time on admin tasks and busy work * Always Know Where Your Customers & Prospects Are - Visualize your customer and prospect list on an interactive map - Colorize and filter your accounts by priority, next step, location, or other values - See your best opportunities and stay on top of customer follow-ups on the go * Access All Your Customer Details on the Road - Mobilize your CRM with Badger Maps and update it through your mobile device on-the-go - Stay on top of customer relationships and make informed decisions at any time - Use our two-way, real-time integrations with the most common CRMs * Capture Data From the Field Automatically - Create check-ins to record your customer meetings - Capture details including pictures, contract dates, services you completed, and more - Receive automatic weekly reports of your key sales insights * Find Leads On-the-Go - Instantly find leads based on location, industry keyword, or company name - Generate new, qualified leads in half the time - Always have a backup plan after a canceled meeting

MotionOps

motionops.com

MotionOps revolutionizes the home services industry by streamlining job scheduling, proposal preparation, employee and payroll management, expense tracking, and timesheet approval, enabling businesses to save time and boost efficiency.

Orby AI

orby.ai

Orby AI delivers an advanced AI agent platform designed to automate complex enterprise workflows, driving efficiency and scalability. Powered by Orby’s proprietary Large Action Model (LAM), the platform intelligently understands on-screen activities and autonomously executes actions to streamline tasks. Continuously learning from human input, Orby adapts to process changes in real time—without requiring any coding. With a team of AI and automation experts from Google, Meta, and Stanford, Orby is redefining automation for the enterprise.

Thoughtful AI

thoughtful.ai

We are Thoughtful AI – pioneering a new approach to automation for all healthcare providers! Our Fully-Human Capable AI Agents operate within your existing RCM tech stack to accomplish key end-to-end tasks currently performed by human employees. The Thoughtful AI platform utilizes state-of-the-art technology, including Robotic Process Automation, Optical Character Recognition, Natural Language Processing, and Large Language Models.

Powered Now

powerednow.com

Award-winning and MTD ready (Making Tax Digital) Field management software. Invoice, quoting and scheduling app for small businesses, tradesmen, contractors and self-employed professionals. Manage your business from your iPad, iPhone and Mac. Create invoices, estimates and quotes. Manage your team’s job sheets, appointments, dairy, all securely backed up to the cloud. Powered Now is a mobile app built for plumbers, builders, electricians and more. You can invoice your clients, create great looking quotes and estimates. * Quickly create and send invoices, quotes and estimates from your iPad and iPhone with all your documents securely backed up to the cloud. Supports CIS and MTD * Create certificates and forms on the go. Including Gas and Electrical certificates. * Manage your employee's appointments and tasks with the inbuilt diary and drag and drop. * Create expenses and supplier invoices and get approval. * Track your employee’s location live using GPS. Please Note this feature can be disabled. Continued use of GPS running in the background can dramatically decrease battery life. * Capture customer's signatures and record your hours against your appointments. * Select your invoice template, add your logo and go! * Built for all mobile businesses and tradesmen including plumbers, gas engineers, electricians, tilers, carpenters and builders. * Get notified in real time when documents are opened. * Send documents to customers online and as a PDF attachment by email and text message. * Easy to use interface and quick to set up. * Handles multiple rates of tax and staged payments, surcharges and discounts calculated automatically. * Export your data for accounting and send to your accountant or bookkeeper. * Fully backed up and synchronised between devices.

Turbotic

turbotic.com

Turbotic is a pioneer and leader in Automation Optimization and delivers a fully integrated cloud platform built to support enterprises scaling, monitoring, and managing their Automation efforts. Turbotic integrates with the leading best-of-breed vendors such as UiPath, Microsoft Power Automate, Automation Anywhere & Blue Prism. The world’s leading brands use Turbotic across the end-to-end Intelligent Automation lifecycle, from identifying opportunities to delivery, automated operations, and benefits tracking.

Fieldcode

fieldcode.com

Fieldcode is a field service management (FSM) software that streamlines operations with Zero-Touch automation. With 20 years of global expertise, our solution automates the entire service process, from ticket creation to technician deployment, eliminating the need for manual intervention and taking the pressure off dispatchers. As the most cost-efficient option on the market, Fieldcode offers flexible per-user pricing and intelligent service management to help businesses maximize efficiency and enhance customer satisfaction. The features are designed to help you effectively manage the day-to-day activities and provide guidance through each service intervention: - The user-friendly interface allows for a structured view of the tasks - The user can provide all necessary task-related information such as date, place, contact persons, task description, additional documents, and more - All data related to an event is entered in the form of a report and synchronized on the back-end upon completion - Offline reported data are stored and transferred automatically as soon as the user is connected again. In this way, the field service teams can report events and their status at any time even when there is no internet connection - Keep track of the time spent on each task and working time in general - Track the progress when solving tasks - Report task performance and task completion by collecting all relevant documentation

HEFLO

heflo.com

Model, publish, improve and automate your business processes on this BPM software. Create your FREE account for process modeling!

Velory

velory.com

With Velory, you can connect your entire IT ecosystem in one place. Finally have a unified view of your assets and streamline your IT lifecycle management, from the moment of purchase, through IT Asset Management, till the end of life of your devices.

Sysflows

sysflows.com

Automate business processes with the combination of Forms and Workflows. We're currently in public beta so come and check it out

Zenphi

zenphi.com

Zenphi is a no-code process automation platform built specifically for Google Workspace, empowering any user to easily automate and optimize their workflows. Minimizing time spent in custom code development and maintenance, zenphi enables optimum use of your team’s time to focus on achieving more across higher value tasks. Plus, being built on Google, for Google, and including over 80 thoughtfully developed integrations with Google and popular SaaS services, zenphi makes it easy to connect, streamline and enhance any process with automation and Intelligent Document Processing, with no code required. As an ISO 27001 certified and HIPAA compliant platform, zenphi provides the tools to transform productivity by turning hours of manual processes into set-and-forget workflows, zenphi unlocks greater opportunity for all areas of a business: Automate all Google Workspace administrative tasks in a matter of hours without needing to write code Relieve all team members of repetitive, mundane tasks and the risk of human error Reduce the time and cost to automate any process for any team Reduce reliance on the IT team for simple tasks, maintenance and updates Enable maximum time focused on high value tasks and projects that require a human touch Boost employee satisfaction, engagement and productivity. Limited by only your imagination, zenphi can be used to automate any business process for any department, including: Leave requests Expense approvals Employee on- and offboarding Document approval & digital signing Quote to invoice generation & approvals Automated system monitoring & alerts Automated data extraction & routing with IDP All Google Workspace Admin tasks Anything else! Make zenphi your team’s competitive advantage. It’s easy, and free, to get started.

Parallel

onparallel.com

Parallel is an easy-to-use workflow automation tool to manage document collection and signed forms, that allows professionals to avoid chasing their customers for the information they need. We help our users and their clients to work faster and better, while empowering organizations to transform document and information collection tasks into processes. With Parallel you can close processes faster by adding control, workflow automations, and collaboration to the processes.

Clappia

clappia.com

Clappia is a No Code platform on which creating custom process apps is as easy as working with Excel sheets. People inside your organization who don't know anything about mobile app development, coding, cloud hosting, databases, etc. will be able to create very complex apps and streamline different processes within a couple of hours using their business logic and our app builder.

Cotalker

cotalker.com

We unleash the potential of companies, their assets and people, with the fluidity, efficiency and intelligence provided by our SaaS platform & suite of digital products for workflow management. Interconnectable flows, automatable and adaptable to the processes and evolution of the business, in products that range from the total coverage of digital solutions for work flows in the field, to the back office, integrating a panoramic control, because, we understood that those who do not see the full picture will only make incomplete decisions. We create markets with purpose. We envision being the digital front of all operations

Salesflo Engage

salesflo.com

Salesflo Engage is a smart retail platform that enhances retail experience where merchandize is always perfectly displayed, employees are empowered to sell, and all stakeholders have the insights to optimize their order-booker journeys. The purpose of this software is to simplify the management of daily tasks as it integrates retail stores’ data and order-bookers activity for a seamless process of order-booking in order to expedite product delivery owing to the distribution process. It thereby gives complete visibility and consolidation of touch point information, all in one place.

Zingly.ai

zingly.ai

Zingly.ai is a leader in AI and digital-first CX technology, helping businesses to transform customer service into a strategic asset that drives growth. By combining generative AI with intuitive communication tools, Zingly.ai enables companies to increase revenue, expand wallet share, and drive operational efficiency while delivering exceptional customer experiences.

AI Rudder

airudder.com

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Rezo.ai

rezo.ai

Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success. Their products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by their deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions. Rezo.AI is a Data first Contact Center powered by Autonomous agents that aim to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. There are two major pillars on which the product is built: - Engage AI: It helps automate customer-agent conversations and acts as a self-serve platform to understand and resolve customer queries. - Analyse AI: It helps analyze customer-agent interactions and provides valuable insights in order to enable businesses to make proactive decisions.

ConvoZen.AI

convozen.ai

ConvoZen.AI is a Gen-AI powered conversational intelligence tool that empowers businesses and enterprises to understand their customers better. Our AI-powered solution revolutionizes the way businesses interact with their customers by turning every conversation into an opportunity for business growth. Leveraging cutting-edge machine learning algorithms, ConvoZen.AI analyzes and extracts insights from agent-customer interactions across all channels of conversation. We analyze a massive 17+ million conversations weekly, extracting critical data in several key areas: Sales, Customer Experience, Compliance, and Operations. These insights fuel overall business growth and lasting customer relationships. ConvoZen also offers a plug-and-play voice bot with multilingual capabilities. Close deals faster, and boost customer experience with ultra-realistic voice, and zero latency leading to fastest processing time. Founded in 2021, ConvoZen is headquartered in Bangalore, India. We deliver the power of conversational insights to companies, developed by the creators of NoBroker Technologies.

next4biz

next4biz.com

next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies manage your customer relations and processes is, where the most significant areas of growth are in the industry. next4biz was founded in 2006. Since then we have been developing software products for the “Customer-Focused Digital Transformation” of companies and institutions. next4biz's products have been used successfully in BPM (business process management), CSM (customer service management) and CRM (marketing and sales management) fields for years. We have more than 200,000 users operating in almost all sectors including finance, insurance, e-commerce, telecom and energy.

FaultFixers

faultfixers.com

FaultFixers is a mobile and desktop application that helps streamline the workflow processes in property and facilities management so teams know exactly what to do and when. It is re-inventing the traditional CAFM, combining customer-to-client maintenance and workforce management software with much-needed automation and self-service as standard, resulting in reduced costs and increased uptime for your facilities.

Loris

loris.ai

Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.

UJET

ujet.cx

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Alvaria

alvaria.com

Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.

ConnectPath

connectpath.cx

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

MarketBox

gomarketbox.com

MarketBox is appointment scheduling software specifically designed for businesses offering in-home and mobile services. MarketBox makes it easy for consumers to self-book and pay online, and for businesses to manage provider logistics and payment processing.

Ezist

ezist.net

Simplify your home appliances, electronics, and automobile management and repairs with Ezist. Schedule repairs, track history, and get warranty alerts. Ezist is an innovative platform designed to streamline and enhance the maintenance and service management of products and assets for manufacturers, service providers, and consumers. With a robust suite of features, Ezist is the go-to solution for effective product management, asset management, work order management, and maintenance management. Key Features: * Device Management System: Easily manage your devices including gadgets, appliances, and automobiles with their advanced Device Management software. Effortlessly create listings for each product with critical details such as Device type, Brand, Model, Serial number, Purchase receipt, and Warranty details. * Receipt and Invoice Management: Say goodbye to the hassle of rummaging through the trash or struggling to find old receipts with their innovative receipt-keeping app. Store and locate all your purchased receipts in one secure place for easy access through their Receipt Management App. * Warranty Management Software: Experience digitalized, organized, and fully accessible warranty information at your fingertips with Ezist, your Warranty Management Software. Receive automated alerts about product warranty expiration, ensuring you take advantage of potential replacements, repairs, or refunds through their state-of-the-art Warranty Management Software. * Community Networking: Unlock professional connections within their thriving community, making Ezist not just a Device Management app but also a Gadget, Appliance, and Automotive Management system. Learn and share insights about your favorite cars, gadgets, and more with like-minded enthusiasts on this Device Management software. * Manufacturer Updates: Stay informed with the latest updates from manufacturers about repairs, bugs, security standards, patches, replacement options, software updates, and maintenance services. * Product History Tracking: With their efficient Product History Tracking feature, you can track the history of your products, including repairs, updates, and other crucial information. * Virtual Diagnostics and Support: Revolutionize customer support with remote diagnostics for your devices through Ezist, your trusted Gadgets, Appliances, and Automotive Management system.

Hippo

jungleworks.com

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.

Registria

registria.com

Trusted by over 150 leading brands across 65 locales worldwide, Registria empowers enterprises to cultivate stronger relationships with the people who own their products. Registria’s Ownership Experience Management (OXM) Platform and flagship solution, ConciergeSM, utilizes data and decision intelligence to drive personalized customer journeys throughout the product ownership lifecycle. Registria enables global scalability with seamless integration into other major applications to help brands deliver exceptional ownership experiences.

Instadesk

instadesk.com

Instadesk is a full-scene intelligent marketing service brand created by ZKJ, providing a variety of conversational AI products such as intelligent outbound calling, intelligent customer service, digital human employee, intelligent escort, intelligent quality control, and seat assistant.