Gradwell Wave
gradwell.com
Designed by a small business, for small business, Wave is a simple-to-use softphone with HD audio for smooth calls. Take your business anywhere with calling over 3G, 4G, and WiFi, call waiting, and call transfers all possible through Wave. Key features include: - Bluetooth support - High definition audio quality, using Opus and G.722 codecs - Supports calling over 3G, 4G, and WIFI - Integration with your native contact list - Speakerphone mute and hold - TCP transports for better battery life and security - Call waiting - Call Transfer
Collab
collab.com
Collab provides Cloud Contact Center Services available anytime and anywhere. They make engagement simple and easy with efficient interactions throughout any touchpoint. They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.
DialLink
diallink.com
DialLink empowers SMBs and startups to take control of their communications with a powerful cloud-based phone system that’s easy to use. Centralize your calls and messages for seamless communication and improved customer satisfaction — all without the need for extensive resources or IT expertise. AI-powered capabilities provide deep insights into your communications, streamline follow-ups by identifying key takeaways and action items, generate human-sounding greetings and IVR menu recordings from your text, and automate a variety of routine tasks — so you can focus on growing your business instead of managing communications. Web, desktop, and mobile apps enable teams to manage their business interactions from anywhere, so they stay connected and responsive. DialLink offers plug-and-play setup that makes getting started a breeze, as well as seamless integration with your other business tools and the flexibility to scale as your business grows. With DialLink, SMBs and startups get the functionality and support traditionally reserved for large customers, helping them deliver professional, efficient communications that drive long-term success without enterprise-level costs.
Callision
callision.com
Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.
IVR GURU
ivrguru.com
IVR GURU hosted IVR Services, you can ensure customers are directed to the right place quickly and without frustration, whether they need an agent or can complete the transaction using the self-serve feature. IVR Guru is the fastest growing cloud telephony company, providing ivr service in Noida, Delhi NCR and across India. IVR Guru an Interactive Voice Response (IVR) which is simple, can process over a million calls an hour, usable, voice-driven, Voice XML IVR platform, cloud hosting services, and developer solutions. They are among the top virtual number companies in Delhi. They offer services of adroit staff that works efficiently and proficiently on your websites that widens your chances of eminence. They not only create a platform for your business but they also guide you through the journey of gaining existence in the world of business. With IVRGURU see your business flourish and gaining reputation on the web. You can even offer 24/7/365 service to callers so that when agents aren’t available, the IVR can still take manage their calls. IVR GURU allows you to easily build advanced automated call flows that will save time and increase customer satisfaction & you’ll be up and running in minutes.
Klearcom
klearcom.com
Klearcom is the world’s leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Klearcom provides global Voice and IVR testing capabilities to organizations with a dependency on customer communication. Its AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring.
Maqsam
maqsam.com
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
CallTower
calltower.com
Experience the power of advanced cloud communications with CallTower's unified, connected solutions. Stay connected, productive, and happy. Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.
Yeastar
yeastar.com
Yeastar helps businesses realize digital values by making communications solutions easily accessible from ownership and adoption to daily usage and management. Yeastar has established itself as a leading provider of UC solutions with a global partner network and over 450,000 customers worldwide. Committed to delivering the right technology to value-oriented businesses, Yeastar offers products and services for UC&C to enable them to win in the modern digital world.
Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Cyara
cyara.com
The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.
MSG91
msg91.com
MSG91 is a leading cloud communication platform that provides businesses in the United States with a suite of secure and robust communication APIs for SMS, email, voice, and authentication services. Some key details about MSG91 and its offerings: * Communication Channels: MSG91 offers full-featured APIs that enable businesses to connect and engage with their customers globally through various communication channels, including SMS, email, WhatsApp, and voice. * Communication Solutions: The platform provides a range of communication solutions, such as a contact center platform, event-based automation, customer segmentation, and instant secure verification through one-time passwords (OTPs). * Reliability and Security: MSG91 prides itself on delivering a secure and reliable cloud communication platform, with features like two-factor authentication and industry-standard encryption protocols to protect sensitive data. * Integration and Scalability: The platform is designed to be easily integrated with existing business systems and applications, allowing seamless incorporation of MSG91's communication functionalities. It also offers scalable solutions to cater to businesses of all sizes, from startups to large enterprises. * Customer Success: MSG91 has a proven track record of enabling successful customer engagement and communication strategies for businesses, as evidenced by case studies featuring clients like Milkbasket, Unacademy, and Ixigo.
Cytracom
cytracom.com
Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world .
Clearfly
clearfly.net
Clearfly mobilizes business voice and messaging applications, and provides reach and visual voicemail features via mobile deskphones.
Voximplant
voximplant.com
Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone network, from a SIP device or application, and from Voximplant Web or Mobile SDK.
Ytel
ytel.com
Ytel's webphone and branded calling increases sales teams' contact rates. Convert more leads into sales with a sales dialer that integrates with your CRM. Ytel’s communication platform enables businesses and developers to easily build SMS and Voice capabilities within any software application. Enhance engagement across your software application by working with a hands-on enterprise carrier. Founded in 2012, businesses trust Ytel to reliably deliver more than 1 billion messages every month. Specialities: SMS and Voice APIs, Contact Center Software, Call Tracking, VOIP, WebRTC, Short Code, and Long Code
AuditCall
auditcall.com
AuditCall is eminent for delivering exceptional call analytics solutions for businesses across the world. It provides detailed insights into every aspect that makes your phone ring. Phone Call Tracking, Recording, Analytics, and more to let you drive utmost revenue and get delighted clientele. AuditCall is a product known for its innovative cloud unified communications and collaboration solutions. Headquartered in the United States, AuditCall provides businesses and industries with more advanced and secure ways to connect to their clients, to their employees, boost workforce productivity, and strengthen customer relationships with its intuitive software - AuditCall. It assists corporates in making more informed decisions on how to allocate the marketing spend by optimizing ROI for ads and keywords that turn in the most calls. It is equipped with intriguing features that enable data-driven marketers to optimize the performance of their advertising campaigns, increase sales effectiveness, and improve customer retention. AuditCall not only gives you visibility into the campaigns that are driving your calls but provides a full picture of the outcome of every call. The result? You can make smarter campaign optimization decisions to drive more revenue-generating calls and more efficient campaigns.
Revenue.io
revenue.io
Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital.
VanillaSoft
vanillasoft.com
VanillaSoft, the industry’s most successful sales engagement platform, helps sales development teams engage over 15,000,000 contacts every month. Used standalone, or in combination with existing traditional CRM systems, VanillaSoft empowers sales reps to respond to new leads within seconds, interact with leads more consistently, across more channels, and generate more qualified sales opportunities. Globally, thousands of users employ VanillaSoft’s queue-based sales engine and intellective routing to implement sales cadence automation resulting in substantial gains in speed-to-lead, persistency, productivity, and revenue-per-rep. VanillaSoft is a privately held company based in Plano, Texas, USA. To learn more, visit www.vanillasoft.com. One superpower of the VanillaSoft solution is that it is reputably effective in fundraising campaigns. VanillaSoft's fully customizable, user-managed phonathon software gives phonathon managers maximum control over their phonathon campaigns. Intelligent workflow automation guarantees the consistent application of institutional best practices whilst also optimizing the efficiency and effectiveness of your phonathon outreach. Dynamic caller scripts, data segmentation, and stewardship automation ensure the most effective outreach strategy, whilst also improving the quality of the experience for alumni, donors, and fundraisers alike. Learn more: https://www.vanillasoft.com/solutions/business-function/fundraising.
Sellular
sellular.com
Sellular is a sales engagement platform designed for fast-growing and medium-sized businesses. With Sellular, SDRs and AEs can win more deals faster. Leaders can rest easy knowing they're capturing all the required data for the business into Salesforce CRM, and get full visibility into all their deals. Experience a platform that's easy to implement, has flexible contractual terms, great pricing, and a phenomenal customer service.
Knowtworthy
knowtworthy.com
Meetings suck. But they don’t have to. Knowtworthy provides meeting productivity features such as real-time minutes sharing and collaborative editing to help you and your team run effective meetings.
Capturi
capturi.ai
Capturi is Scandinavia’s leading conversational AI software, designed to automatically analyze your company's interactions with prospects, customers and citizens. This advanced AI solution gives you unique insights that can be quickly translated into measurable value. Capturi offers three key solutions that transform customer experience into a valuable asset: Insights delivers actionable data-driven insights to help your team reach its full potential, improve customer satisfaction, boost retention, and work more efficiently. These insights also lay the groundwork for automating workflows. Assistant acts as a co-pilot for your agents, ensuring they have the right information to deliver quick and accurate responses. The Assistant understands the customer's issue and suggests the required solution so agents are well-prepared when they answer the call. AI Agent handles routine inquiries, allowing your team to focus on more complex tasks. AI Agent's responses are based on proven best practices from your past conversations. If you would like to start a conversation with our team and see the platform for a first-hand look, the door is always open, so feel free to drop by for a coffee at Ankersgade 12e, 1.tv in Aarhus C, Denmark.
Abstrakt
abstrakt.ai
Abstrakt is a call center platform that guides agents in real-time, eliminates subjectivity, and automates QA on every call to directly improve your business outcomes. Remove uncertainty on calls and give your agents the power of real-time.
Zipteams
zipteams.com
Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fruitful.
Koncert
koncert.com
Koncert is an AI-powered platform designed to enhance sales success by providing a suite of tools for the sales process. The platform includes Koncert Dialers, a suite of four unique sales dialers tailored to team needs: AI Parallel Dialer, AIFlow Dialer, Agent-Assisted Dialer, and Click to Call Dialer. These dialers help intelligently manage the filtering, connection, and tracking of sales calls. The platform also introduces Koncert Cadence, which is a multi-channel sales sequencer operating across different channels, including Phone, Email, Video, and Social media for a diverse outreach. Additionally, Koncert features the Remote Salesfloor, a smart feature crafted to replicate the traditional sales floor workspace experience in a digital format. To optimize outbound dialing, the platform is equipped with Caller ID Management, a novel Heat Map function for managing outbound dialer numbers. It also offers seamless integration with pre-invested tools, enhancing its usability. Additionally, the machine learning facet of Koncert aids sales prospecting, offering the ability to score and prioritize leads. It also features a unique coaching tool for managers, the Koncert Remote Coach. Koncert is focused on helping users accelerate sales success with its AI-enhanced dialing system and other sales-oriented features.
ContactWise
contactwise.io
CRM - contact, constituent, or customer relationship management, is a application that stretches across industries and verticals ranging from state and local government to sales organizations to higher education institutions. ContactWise is an innovative cloud-based contact center platform with advanced data driven routing engine to help companies to improve their sales, customer satisfaction and retention.
Churnfree
churnfree.com
Stop Losing Customers. Keep Your Revenue Through Increasing User Retention. Churnfree allows you to create customizable cancellation flows to win back customers and increase their lifetime value for your business, and help in reducing churn by 46% Churn is the number one enemy of any business. It's the silent killer that can erode your customer base and sap your profits. But there's a solution: Churnfree. Churnfree is the solution for reducing churn and retaining customers. It helps you create customer retention flows and win back your customers. With Churnfree, you can create custom retention flows to keep your customers engaged and coming back for more. And if they do ever slip away, you can win them back with targeted flows designed to get them hooked again.
tele-LOOK
tele-look.com
tele-LOOK is the internet-based platform for live video support from Freiburger Solutiness GmbH. Founded in 2016 by managing director Klaus Plüher as part of a creative founding team, Solutiness was one of the pioneers of audiovisual remote technology with tele-LOOK. As a low-threshold offer, tele-LOOK sees itself as a low-investment alternative to predominantly hardware-based systems in the field of visual assistance, such as smart glasses. Solutiness GmbH's offer is aimed at companies that provide technical support services via tele-LOOK. The customers of the industry-open communication service include companies in the mechanical engineering sector, manufacturers of agricultural machinery and commercial vehicles, providers of medical aids as well as companies in the homecare sector or household appliance manufacturers. In 2017, Solutiness GmbH received the “Service Management Award” from the Customer Service Association Germany e.V. for tele-LOOK as an outstanding service innovation. This was followed in 2018 with the “Service Globe Award for technical innovations”, an award for future-oriented solution ideas and approaches in the area of live video support, presented by Euroforum Germany, a subsidiary of the Handelsblatt Media Group.
SwiftSupport
swiftsupport.ai
SwiftSupport is your go-to solution for enhancing customer interactions with the best live chat software and AI chatbots. Designed for both websites and apps, SwiftSupport boosts engagement by providing real-time assistance, enabling businesses to address customer queries promptly. Experience seamless communication that drives customer satisfaction and accelerates your business growth! Key Features: - Document Management: SwiftSupport offers seamless document handling with AI-driven analysis, providing instant answers and insights. - Web Crawling Intelligence: Our advanced web crawling feature extracts relevant data from websites, furnishing comprehensive insights for better decision-making. - Integration Capabilities: Effortlessly integrates with tools like Notion and Google Drive, enhancing productivity without disrupting your workflow. Sectors It Serves: - Customer Support: Elevate engagement with 24/7 AI assistance, reducing response times and improving satisfaction. - Healthcare: Secure, quick access to crucial information, aiding in patient care and data management. - Human Resources: Streamline HR processes with efficient handling of policies and queries. - Finance: Navigate and summarize complex financial data with ease. Why SwiftSupport? - Time Efficiency: Cut support response times by 50%. - Quick Deployment: Ready in minutes with easy integration and customizable themes to match your brand. - User-Friendly: Designed for simplicity and efficiency. SwiftSupport is more than a chatbot; it's an AI revolution for your business, ensuring smarter, faster, and intuitive operations.
SwiftCloud
swiftcloud.ai
SwiftCloud makes service-driven entrepreneurship easy - with a complete suite to run your service-driven business including e-Docs with eSign, advanced forms, CRM, Marketing, Tasks management & more. If you sell services, SwiftCloud can help you grow.
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