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Messello is an omnichannel customer support platform that brings WhatsApp, Telegram, Instagram, Facebook Messenger, website live chat, email, and SMS into one shared inbox. Support teams can manage customer conversations, assign and route messages, add tags, use private notes and mentions, and maintain a unified customer history across communication channels.
The platform includes built-in AI support tools that draft replies based on content from a connected help center, suggest responses, summarize conversation threads, and assist with tagging and triage. Teams can also configure automation rules, canned responses, and macros to reduce repetitive tasks. Messello combines a light CRM with contact timelines, customer notes, conversation history, performance reports, and AI deflection tracking, making it suitable for small businesses, startups, e-commerce teams, agencies, and other organizations managing customer communication across multiple channels.
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