UserTesting
usertesting.com
UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution.
JotForm
jotform.com
Trusted by over 25 million users worldwide, Jotform’s powerful forms and suite of no-code tools are flexible enough for small businesses and robust enough for enterprises. Jotform helps organizations go from busywork to less work with forms that use conditional logic, accept payments, generate reports, automate workflows, and more. Jotform’s products make it easy for any team to streamline its processes. The options are limitless with Jotform’s 10,000 templates, hundreds of integrations, and almost 400 widgets. Jotform has the solution for your organization; our powerful forms get it done!
Qualtrics
qualtrics.com
Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foundational research tool for building, launching, and analyzing survey research. With CoreXM, you can bring siloed or outsourced operations into a holistic, end-to-end platform for all insights that you are looking to gather and act upon. Featuring capabilities and solutions for every department, CoreXM helps you to reach your audiences wherever they are, ensuring you get insights faster than ever before. You can even create your own projects, or use projects designed by Qualtrics experts — for brand, customer insights, product research or employee experience — so you can take action where it’s needed most. With Qualtrics CoreXM, you enable everyone to capture, analyze and share actionable insights and use them to identify or improve existing products, services and experiences. It’s time to increase your experience data efficiency with the world’s most flexible solution for modern-day research and feedback. 1) Focus on the right outcomes Empower every decision with predictive insights and AI-powered recommendations to take the right actions and improve experiences. This includes AI-driven text analytics to understand open-ended feedback at scale, reporting for each stakeholder, and plenty more. 2) Sophisticated research made simple Create, customize, and modify any research project in minutes with a point-and-click UI, PhD-backed methodologies, and a robust library of more than 100 question types and templates designed by survey scientists. All ready to use, with no coding required, ever. 3) Drive speed and agility Scale access to experience insights across the organization with purpose-built solutions, workflows, and easy collaboration. Add to that a flexible platform with unmatched integrations into the systems your organization already uses. 4) Save time and money Standardize your research on a single platform to build out a comprehensive system of record for all your respondent data. Become a research expert with AI that does the heavy lifting for you, offering recommendations to improve survey quality and compatibility. 5) Consolidate and streamline research Through one unified system that connects and centralizes everyone’s ability to listen, understand and act on feedback and experience opportunities, delve deeper into data, design personal experiences at scale, and drastically increase research efficiency. 6) Reduce risk exposure Featuring unbeatable enterprise-grade security, compliance and governance functionality, Qualtrics CoreXM is GDPR, HITRUST, ISO 27001 certified and FedRAMP compliant. 7) Expand your bandwidth with experts on demand Make your data work harder for you. Enlist our Research Services and network of partners for support with design, analytics, reporting and respondent sourcing. Plus, thanks to a fully flexible engagement model, use us as much, or as little, as you need. Key Qualtrics CoreXM product features - Expert designed templates - Drag-and-drop survey builder - Automated XM Solutions - Customizable survey themes - Full collaboration tools - Advanced survey logic - Quota management - Built-in, AI-driven methodology and question quality analysis (ExpertReview) - AI-powered analytics and intelligence (Stats iQ & Text iQ) - Crosstabs - REST API access for system integration - SMS distribution - WCAG 2.0 compliant - Email and chat support
Dovetail
dovetail.com
Dovetail is the only AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail uncovers insights fast—no matter the method. Dovetail helps you store, analyze, and collaborate on user research in one place, making it easy to see patterns, discover customer insights, and decide what to do next. Its customers include Boston Consulting Group, Cisco, CSIRO, Deliveroo, Elsevier, Kayak, Mastercard, Sketch, Shopify, Square, Thoughtworks, and VMware.
SafetyCulture
safetyculture.com
SafetyCulture is a mobile-first operations platform that gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day, offering a better way to work. What started as a digital checklist app has evolved into a platform for conducting inspections, raising and resolving issues, managing assets, and training teams on the go. SafetyCulture also helps teams do more than just tick the boxes for governance, risk, and compliance – it can help set environment, health and safety standards, and raise the bar when it comes to operational excellence. With real-time data capture and actionable insights at your fingertips, you’ll always know what's working and what's not so you can focus on what truly matters – getting better every day. Unlock the potential of your working teams to propel your business forward with SafetyCulture.
Budibase
budibase.com
Budibase is a user-friendly, low-code platform, perfect for businesses looking to build custom internal applications quickly and with minimal coding. Its intuitive drag-and-drop interface and pre-built components make app development accessible even to non-coders. Customize applications to match your specific business needs, easily manage data, and streamline processes for increased productivity. Security is a priority, with regular penetration tests, AWS audits, and HTTPS protocols, all underpinned by ISO27001 certification and GDPR compliance. You have complete control over hosting with Budibase: opt for the convenience of our secure cloud service or go for self-hosting to tailor your data and deployment exactly to your requirements. Join a vibrant community and access a wealth of resources, including comprehensive tutorials and active forums. With Budibase, you're not just choosing a development platform; you're embracing a solution that simplifies and accelerates your digital transformation journey, backed by a network of community support and expertise.
BirdEye
birdeye.com
Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Pendo
pendo.io
Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.
OpenText
opentext.com
OpenText Corporation (also written opentext) is a Canadian company that develops and sells enterprise information management (EIM) software.OpenText, headquartered in Waterloo, Ontario, Canada, is Canada's largest software company as of 2014 and recognized as one of Canada's top 100 employers 2016 by Mediacorp Canada Inc.OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms. OpenText aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.OpenText employs over 14,000 people worldwide and is a publicly traded company, listed on the NASDAQ (OTEX) and the Toronto Stock Exchange (OTEX).
Skeepers
octoly.com
Skeepers is the European leader in shopper engagement solutions. They provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Its solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Skeepers enables brands to connect with our community of creators for high-quality, tailor-made UGC video content. Its advanced AI enables brands to use the most optimal video content to make products resonate with target audiences and broadcast videos across their most effective distribution channels
Emplifi
emplifi.io
Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 20,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey. Emplifi’s Social Marketing Cloud allows brands to relate, communicate, build and adapt to the dynamic world of social media. Intuitive, all In One, friendly platform Teams quickly onboard and start working with the award- winning, friendly UI and all the tools and workflows needed to plan, schedule, publish, and measure results across every social channel. Powerful listening tools measure pulse AI-powered community management and listening tools generate insights on competition, trends, influencers, followers and behaviors so marketers apply the right content to the right audience. Best- in-Class Analytics and insights Rockstar social teams prove their results with ease through deep insights that come from powerful analytics and unparalleled custom reporting to go beyond the basics to real business results. Integrated service and care across social Intuitive, no-learning curve, integrated social customer care tools help teams better help out customers as they queue, route, resolve in an instant on social media. Integrated ShopStream livestream video shopping Dazzle your clients with live video shopping experiences. Fuel your digital shopping journey to drive your customers from browsing to buying.
TrueContext
truecontext.com
TrueContext enables enterprises to adapt, automate, and transform their field service operations with dynamic, quick-to-deploy mobile workflows that capture the complexity of their environment. With advanced data capture capabilities in various formats, TrueContext gives organizations visibility now and predictability for the future. TrueContext, formerly ProntoForms - is a Canadian software and mobile app developer who provides users with a low-code development platform to build apps for enterprise field service management. The application digitizes paperwork to empower workers in the field with the ability to complete complex forms on mobile devices, collect rich data, and send form data directly to management personnel, back office systems, and analytics tools. The company went public in 2005 and trades on the TSX Venture Exchange under the stock ticker symbol, PFM. In 2015, Frost & Sullivan honored ProntoForms with the "North American Mobile Forms Competitive Strategy Innovation and Leadership" Award. In 2019, ProntoForms was recognized in the 2019 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms as one of 18 LCAP solutions.
Process Street
process.st
Process Street is the world's first Process Management Platform powered by AI. We help teams share their core processes, and then transform them into powerful no-code workflows. Start with employee onboarding to set up new hires for success, then build all sorts of workflows like customer implementation, content approvals, and tenant screening. Manage your team wiki and company handbook 100% free. Join Salesforce, Colliers, Drift, and 3,000+ others who use Process Street today.
QuestionPro
questionpro.com
QuestionPro offers full-stack online survey software to help you collect data and perform both quantitative and qualitative analysis with the same tool. Its easy-to-use software includes products for the creation, distribution, and analysis of online surveys, polls, tests, and quizzes. QuestionPro includes 350+ free survey templates and more than 40 question types, 15+ logic types, and a wide range of survey reports. It offers tools to reach respondents through email, integrated pop-ups, SMS, QR code, and social media channels. Its offline mobile app lets you collect data from participants even in areas with limited or no internet connectivity. You can brand your surveys with custom themes, logo, colors, and more. Its ready-made and custom themes enable you to create branded surveys with your logo, colors, fonts, and more. The real-time report dashboard gives a quick overview of the survey's performance, along with features to drill down further. It offers more than 40 reports for both quantitative and qualitative data, which can be exported to standard formats like PDF, Word, SPSS, and Excel. QuestionPro Surveys comply with data privacy and security regulations like GDPR, ISO 27001, HIPAA, and many more. It supports integration with 20+ third-party applications, including CRMs, marketing automation, and productivity tools. Best of all, its customer support team is available 24 hours a day to guarantee your project is a success! With over 10 million users across 100 countries, it has provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for over 20 years. Try the Essentials account now. It's free for life, doesn't require a credit card, and comes with 80+ features—the highest in the survey software industry!
Fluix
fluix.io
Fluix is field productivity software that empowers field teams with everything they need to perform at their best - by giving them tools to collect data, manage tasks, and ensure compliance with industry regulations.
Verint
verint.com
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.
simPRO
simprogroup.com
Simpro is field service management software for trade and field service business leaders. It offers an end-to-end platform for managing operations efficiently and profitably. With over 20 years leading trade and field service innovation, Simpro supports over 250,000 users worldwide, with offices in North America, Australia, New Zealand and the UK. Simpro’s best-in-class software solutions help businesses scale and grow without compromise. Trade business leaders depend on Simpro daily for its powerful workforce and business management capabilities. With robust data analysis and reporting tools, Simpro’s software helps collate every piece of information a business generates into actionable intelligence that drives business decisions and promotes success.
Gainsight CS
gainsight.com
Retain And Grow Your Customers At Scale. Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.
FastField
fastfieldforms.com
**FastField provides mobile access to your existing FastField forms and requires a FastField account to login. FastField eliminates paper, reduces manual input errors and empowers your organization with a complete mobile form solution. Using the FastField service, you can create your own forms and database apps in minutes! No technical expertise is required! Instantly deploy your forms to a mobile workforce and collect cleaner, richer data in real-time from your smartphones and tablets! FastField is trusted by thousands of companies around the world for: - Inspection Forms - Audit Forms - Safety Forms - Checklists - Invoices - Timesheets - Kiosk Surveys - Sales Order Forms - Or Any Other Custom Form You Need With a click of a button, your forms are available to your entire mobile workforce. No printing, scanning or copying!
ArcGIS Survey123
esri.com
Create smart forms and surveys using a form builder, capture data on the web or with mobile devices, and analyze results in real time with ArcGIS Survey123. Design smart forms and surveys with ArcGIS Survey123—a dynamic form builder. Accelerate data collection and enhance the quality of results. Visualize and analyze information with a geographic lens to better understand where and why things occur. Share data through web maps, apps, and dashboards to inform decision-making and improve business processes.
SurveySparrow
surveysparrow.com
SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%. Its key features include: * Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places, internet-free. * Offline Survey App that serves as a kiosk for offline data collection. * NPS surveys to measure customer sentiment with a single question. * NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments. * 360° assessments to evaluate employee performance across various competencies and create personal development plans. * Multilingual surveys to translate your surveys into the languages of your choice. * Wide range of question types to gather a variety of data from respondents. * Click-free dashboard and highly advanced report filters for generating insightful reports. * Efficient user management to optimize your workflow. * White labeling to customize every element of your survey. * Sub Accounts to manage surveys independently under one parent account. * Single Sign-On to log in to our platform with just a single click. * IP Restriction to restrict account access only to trusted locations and networks. * Survey automation with recurring mode to gauge customer or employee pulse at regular intervals. * Survey sharing across a plethora of channels with the easiest sharing options. * Efficient integrations to avoid the hassle of using multiple software. * Custom CSS to add your own personal touch to every survey. * Workflows to automate recurring tasks and increase action efficiency.
Mergin Maps
merginmaps.com
Simplify your field survey by capturing GPS field data on your mobile or tablet. Create mobile forms with the fields you require and invite your survey teams to complete them on their phones or tablets. Captured data, along with their location can be surveyed offline, then synced back to the QGIS in seconds. Enter your data once, with ease, in the field. Mergin Maps aims to remove the pain of transcribing paper field notes, manually georeferencing photos and transcribing GPS coordinates. The data you capture in the field survey is shown on a map and can be exported to a wide variety of formats including CSV, Microsoft Excel, ESRI Shapefile, Mapinfo, GeoPackage, PostGIS, AutoCAD DXF, KML and many more. Mergin Maps Input is an extension of the free and open source GIS software QGIS. It allows you to open, interrogate and edit your QGIS projects on your mobile. Map layers look the same as in QGIS desktop and you can sync your data back and forward with QGIS desktop using the Mergin Maps QGIS plugin. Mergin Maps supports offline field data capture and can be configured to use either offline or web-based background maps and contextual layers.
Device Magic
devicemagic.com
Device Magic is a data collection and work process software that modernizes your manual paper forms and processes . Deliver accurate data from the field to the office in real-time. Build your forms using our simple drag-and-drop online form builder. Collect data without an Internet connection using your own mobile devices. Deliver data in whatever format you choose - email, text, custom PDF, and more. Build a data collection solution and automate your business data workflows. Integrate with the business tools you're already using, like Box, Slack, Evernote, SQL, Zapier, and more.
DronaHQ
dronahq.com
DronaHQ, is a low code app development platform, from Deltecs InfoTech Pvt. Ltd., Mumbai, India that helps to build internal tools, business apps. Platform gives multi-experience output (Mobile & Web) with visual builders, online database, code editors, prebuilt templates, configurable workflows and automations builder, ready connectors, analytics, and more. It allows Product managers, IT teams, application leaders, citizen developers to build applications on top of data sources. Internal tools like project management, time management, internal job portal, development and training centre; business process automations like approvals, reimbursement, performance review and appraisal system; data collection apps like order capture, store certification; dashboards like sales leaderboard are some of popular app use-cases built on the platform. DronaHQ has announced the launch of an enhanced Workflow builder.
Alchemer
alchemer.com
Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback.
ChurnZero
churnzero.net
ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences. ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack. Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.
MoreApp
moreapp.com
Use MoreApp to fill out your forms within seconds. With our improved, user-friendly and reliable App, you can always access your forms. MoreApp is a time-saving and sustainable solution for field service operations. Use its digital forms for work orders, inspections, audits and many more. Forms can be personalised with our Form Builder widgets in the MoreApp Platform. Professional reports are sent in real-time to all involved parties. MoreApp is ISO 27001 certified, which means your data is safe. MoreApp’s Features: * Easy-to-use App * Form Builder * User-friendly Widgets * Ready-to-use Templates * Easily integrate with other tools * Get your own app with the Branding Module * Easy and safe company login with Single Sign-On MoreApp works both online and offline. Your work is synchronised with other devices. Never lose work again!
Totango
totango.com
Totango is customer success software businesses can't outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity, retention, and expansion. Prebuilt customer success programs that are embedded with industry best practices make it fast and easy to get started, customize to your business, and achieve critical business outcomes at each stage of the customer journey. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, and Aircall—use Totango to integrate customer data for a 360-degree view of customer health, collaboratively manage their customer portfolio, and engage proactively and intelligently with their customers.
Anvil
anvil.works
Anvil is a platform for building full-stack web apps with nothing but Python. No need to wrestle with JS, HTML, CSS, Python, SQL and all their frameworks – just build it all in Python.
GoFormz
goformz.com
GoFormz is a platform used for creating digital forms and collecting data, used by teams of every industry and size. Using GoFormz's online form builder, teams can either digitize existing forms or craft new ones from scratch – no code required. GoFormz is the only digital form solution that empowers users to create a digital version of an existing form, enabling any user (regardless of their technical proficiency) to effortlessly generate digital and online forms that meet their unique business needs. Forms can be easily equipped with a variety of powerful fields and features, including eSignatures, file attachments, tables, checklists, instant calculations, required fields, and many others. Your digital forms can be filled out on mobile devices, like phones and tablets, and online from a computer. The GoFormz mobile apps are fully functional offline, allowing users to continue their work uninterrupted, no matter how remote their location. You can share forms with individuals outside of your organization, allowing them to fill them out and complete forms, even without a GoFormz login. GoFormz can also automate routine tasks and workflows, like sending completed forms to designated contacts, updating connected databases and dashboards, and uploading forms to integrated systems. By automating these tasks, businesses can rapidly implement streamlined processes for document approvals, authorizations, payroll activities, quality assurance, and numerous other activities quickly and efficiently. Your digital forms can also be directly integrated with your other business applications, like Salesforce, Google Suite, Microsoft 365, Procore, Box, and much more. Completed digital forms and collected data can be instantly uploaded to corresponding tools and records within connected systems, and data can even be pushed back to your digital forms, resulting in enhanced communication, improved operational efficiencies, and increased visibility. GoFormz’s award-winning customer support team is readily available to help when you need it. GoFormz also offers a free certification course that empowers users to quickly master platform essentials and become GoFormz Certified.
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