Verint
verint.com
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.
MinChat
minchat.io
Chat API/sdk that enables you to create chat functionality into your app or website within minutes saving you months of development time time. MinChat also comes with prebuilt UI's making it even easier to have chat functionality setup into your app or website.
Chatra
chatra.io
Multichannel support platform built for businesses, big and small. Help your customers better with Chatra!
Morph.ai
morph.ai
WhatsApp Chatbot & Business Solutions Morph.ai is a platform that on-boards businesses on WhatsApp and lets them create chat-flows for complex use cases. The platform can be leveraged to create WhatsApp chatbots for lead generation, customer support, e-commerce orders, booking of service, nurturing leads, sending notification and more Full description * Morph.ai is a cloud-based marketing automation solution that helps small to large businesses deliver personalized customer experience via WhatsApp chatbots. The platform's capabilities begin from on-boarding clients on WhatsApp Business API. Features of the platform include a chat flow builder, AI-based bots, multiple channels, lead nurturing, web and messenger marketing, CRM synchronization, analytics and more. Plus, it offers various tools for users to manage multiple marketing campaigns, website widgets, A/B tests, lead lifecycle, and automated follow-ups via the LiveChat plugin. Morph.ai features a chat flow builder that helps users define conversation direction, data properties, branching, modular blocks, user inputs, Rest API, email and SMS communication, templates and CRM synchronization. The solution includes chat marketing that helps manage fake leads, queries, topic subscriptions, and content integrations. Morph.ai can be integrated with popular SaaS solutions such as Hubspot, Pipedrive, Salesforce, Zoho and more.
Whippy
whippy.ai
Whippy is a powerful SMS & Email communication platform, designed to elevate business productivity and customer engagement with Automation & AI-driven technology. Key products include Team Inbox, Campaigns, Automations, AI Integration, Sequences, Flows, and Reviews. Whippy's all-in-one solution streamlines communication, seamlessly replaces multiple tools, and empowers businesses to enhanced productivity and maximize their growth.
Landbot
landbot.io
Landbot.io is a no-code chatbot platform that empowers businesses to build frictionless conversational experiences from end-to-end. Turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams triple their efficiency and cut operating costs by 30% or more. Whether it's for WhatsApp, Web, or Messenger, anyone can create automated chatbot flows to better engage customers and increase conversion rates. Landbot is also leveraging recent advancements in GPT and AI to help make the chatbot building experience even more accessible, combining the no-code capabilities of Landbot with other Large Language Models.
Messagely
messagely.com
Customer support software & messaging platform by Messagely. Have more meaningful conversations with happier customers & grow your business faster.
CloudCC
cloudcc.com
CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and industry CRM solutions and more. CloudCC provides SaaS and PaaS so that you can find out a CRM solution we can do for you.
OneDesk
onedesk.com
OneDesk combines Help Desk & Project Management software into a single application. Serve your customers and manage team projects with one application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
DeskDay
deskday.ai
DeskDay CSA is a cloud-based next-gen PSA that empowers MSPs to embrace a modern, conversational, customer-centric solution that keeps your customers satisfied, teams happy, and profitability high. DeskDay centralizes the operations for MSPs with a unified PSA with the service desk, projects, billing, reports, timesheet, quality assurance, announcements, and a built-in multi-channel support ecosystem for end-users, IT-Connect. With access to real-time data across service delivery, customer satisfaction, tech management, profits, and more, DeskDay enables MSPs to run their operations efficiently, cost-effectively, and with minimal need for third-party tool integration.
Exotel
exotel.com
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Their platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Their recent license for end-to-end VoIP telephony services reinforces their position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.
Kimoby
kimoby.com
Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps business service departments reach the right person at the right time. Using the data and resources that businesses already have at their fingertips, Kimoby makes it easy to boost engagement and sales with instant marketing campaigns, automated reminders, multimedia files, and more.
Pylon
usepylon.com
Pylon is the customer operations platform for modern businesses helping fast growing companies like Deel, Hightouch, Merge, Clay, and Monte Carlo Data to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app chat, and Slack communities. Pylon automatically track customers issues across all the places you talk to your customer, giving a unified place to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement. Pylon is trusted by the and more to help scale CX operations across customer support and customer success.
SAAS First
saasfirst.com
SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.
Re:amaze
reamaze.com
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.
Rasayel
rasayel.io
Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.
Selz
selz.com
Selz is a simple eCommerce platform that enables you to create online stores, sell from existing websites, or sell through social networks. Selz gives you all the tools you need to build your online presence, sell your products, market to your customers and track sales. Selz is ideal for individuals and small businesses who want to sell physical products, digital products and services. To find out more visit www.selz.com.
SmatBot
smatbot.com
SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our omnichannel, multilingual ( 50+ languages ) AI Chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc). Some of our capabilities include: * Generating leads, * Customer support, * Answering FAQs, * Live chat * Whatsapp Marketing & Promotional Messaging * OCR scanning, * Email & SMS OTP validation * Adwords tracking, * Intent mapping * Context Based Automation Best for : * D2C e-commerce, * Education * Logistics * Real estate * Hospitality * Healthcare * Fintech
Blip
blip.ai
Global visionary leaders trust our AI Conversational platform to take their brands, customer relationships and diverse communication strategies to the next level. We have unlocked value through the creation of over 125,000 virtual assistants and have exchanged over 20 billion messages to date across the globe across +2000 customers. Our intuitive and easy-to-use cloud platform and professional services are tailored to your company and challenges. We enable brands to reach and engage customers when and where they want. We are preferred partners of the leading multichannel communications platforms - fully integrated, secure, and compliant. Count on us to support your growth through the creation of potentially infinite and relevant relationships and conversations.
ProProfs
proprofs.com
ProProfs is a leading provider of SaaS software designed to create smarter employees and happier customers. With a comprehensive suite of tools, including Training Maker, Knowledge Base, Quiz Maker, Survey Maker, CRM, and more, ProProfs empowers organizations to enhance learning, streamline support, and drive customer satisfaction. Committed to a 100-year mission of customer delight, ProProfs serves over 15 million users across 150+ countries. ProProfs products include: - Training Maker - Quiz Maker - Survey Maker - Qualaroo Insights - Live Chat - Help Desk - Knowledge Base - Project Management - Picreel Popups - BIGContacts CRM - WebinarNinja - CourseNinja ProProfs Smart tools are used by many Fortune 500 companies, such as Sony, Acer, Adobe, Accenture, Cisco & Dell, and users from leading educational institutes like Phoenix, Harvard & Yale. The site hosts more than one million pieces of content in 70+ languages. It is a leading online training and assessment platform with the world's largest library of professional tests & quizzes.
Statusbrew
statusbrew.com
Statusbrew is a social media management platform built around team collaboration; it’s the easiest place to work, discuss, decide, and deliver the best social media experience for your audience. All your social media channels, posts, comments, and messages are now available in one place, not scattered everywhere. So keep your calendar full of amazing content and your inbox empty — or as close to empty as possible. * Manage multiple social media channels and brands with ease. * Give your team access to your brand profiles without sharing passwords. * Schedule and publish posts across multiple social channels & brands in one place. * View, edit, and approve your team’s posts with one tap. * Respond to all your comments, messages, mentions, and reviews across social in one stream. * Quickly get rid of spam, trolls, and bot comments. * Get notifications so you stay focused on what matters. * Measure content performance with real-time analytics.
Channel.io
channel.io
Channel Talk is an all-in-one AI Messenger dedicated to helping you provide VIP-level customer service. We provide live chat, team chat, CRM, marketing, and chatbot features that are designed to help you recognize key customers, and improve the quality of customer engagement at every stage of the customer funnel. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand.
LiveChatAI
livechatai.com
LiveChatAI is an AI chatbot solution that can be trained using your own business data, such as website content, PDFs, and Q&A. This allows the chatbot to provide personalized and informed responses to customer queries. Key features of LiveChatAI include: * Ability to integrate the chatbot onto your website, Slack, WhatsApp, and other platforms * 70% average AI resolution rate, helping reduce support volume * Instant localization in 95 languages, breaking down language barriers * Seamless integration of human support when needed * No AI expertise required to set up and manage the chatbot LiveChatAI is powered by OpenAI technology and can handle complex issues while providing secure and accurate responses. It can learn directly from your brand's unique content to ensure personalized customer interactions. The platform supports features like adding custom questions and answers, PDF/text content, and integrating your entire website or help center. It also provides transparency into the AI's responses. LiveChatAI is trusted by over 2,000 businesses worldwide and is touted to transform customer support by reducing volume, answering issues instantly, providing a trustworthy AI bot, and working across platforms and languages. The platform offers affordable pricing based on message counts, as opposed to total customer numbers, and includes features like unlimited AI bots, live chat with humans, and API access to the trained data. In summary, LiveChatAI is a comprehensive AI-powered chatbot solution that can be tailored to your business needs, providing intelligent customer engagement and support across multiple channels.
CareAR
carear.com
With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Faster Time to Resolution: Gain instant visual context – spend time solving the problem versus assessing the situation • Higher First Time Fix Rates: Get faster resolution powered by the annotation toolbox • Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance • Knowledge Transfer: Reduce your skills gap and make experts more accessible to more junior field resources or contractors • Customer Experience: Raise customer satisfaction and NPS through unmatched quality, service, and capabilities • Lower your carbon footprint: Eliminate or reduce truck rolls to achieve issue resolution while lowering your carbon footprint and saving money • Self-solve Experiences: Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction within each user’s device. CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance. CareAR Experience build enables any business user to create immersive AR and AI powered digital work instructions through a no-code point and click interface. Key Features • Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds. • AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems. • Self-Solve Instructions: Deliver rich self-guided step-by-step instructions to guide customers and technicians through setup procedures, routine maintenance, troubleshooting guides, and repairs. • Experience Builder: Rapidly create experiences containing with the no-code point-and-click Experience Builder. Use 3D content, video, images, and text for easy-to-follow instructions to empower customer and technician self-service. • Integrated Search: Improve user access to information by providing search functionality directly within a self-solve experience. • Visual Verification: Use AI-powered object and state detection with image recognition to drive procedural compliance and ensure tasks are completed correctly and safely. • Instant Knowledge Sharing: Publish digital work instructions instantly and easily accessible via link, QR code, or via CareAR mobile app. • Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders. • Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration. • True ROI: Leverage the data made available by CareAR to determine the return on investment in terms of improved performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates. • ServiceNow: CareAR for ServiceNow is compatible with ServiceNow CSM, FSM and ITSM • Salesforce: CareAR for Salesforce is compatible with CareAR into Salesforce Service Cloud and Field Service Management • API: Integrate CareAR into your own customer service or field service management application easily via web API
orimon.ai
orimon.ai
Orimon AI is a state-of-the-art Generative AI chatbot platform designed to transform how businesses interact with their customers. Our platform excels in delivering natural, human-like conversations, providing an unparalleled experience for users and driving sales and customer satisfaction to new heights. At the heart of Orimon AI is the ability to conduct conversation commerce seamlessly. Whether integrated with Shopify, WooCommerce, or utilizing a custom product sheet, our chatbots engage customers like a seasoned salesperson. They respond to queries, recommend products, and close sales, mimicking the intuitiveness of a real-person interaction. This feature is especially beneficial for e-commerce sites, enabling them to leverage AI for boosting sales and enhancing customer journey. Another standout feature of Orimon AI is its advanced live chat functionality, offering a perfect blend of AI efficiency and human touch. When complex queries arise, or a personal touch is needed, the platform smoothly transitions the interaction to human agents, ensuring customer queries are always handled with care. Orimon AI’s versatility extends to its broad integration capabilities. It seamlessly connects with various messaging channels, including website chat, WhatsApp, Telegram, Facebook Direct Messaging, Slack, and Discord, ensuring your business is accessible across the platforms your customers use the most. Furthermore, our platform integrates with leading automation tools and CRMs like Zapier, Pabbly Connect, HubSpot, and Salesforce. This integration enables efficient lead processing and management, ensuring that every interaction is captured and utilized for business growth. Our platform is not limited to customer-facing roles; it also includes use cases for internal business operations. From simple support query handling to complex sales processes, lead qualification, and even serving as an internal assistant for HR, support, and sales teams, Orimon AI is a versatile tool designed to cater to various business needs. In summary, Orimon AI is more than just a chatbot; it's a comprehensive, AI-powered communication solution that enhances every aspect of your business interaction. It's an investment in cutting-edge technology that promises not just to meet but exceed the evolving demands of digital commerce and customer service.
Omnichat
omnichat.ai
Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.
Chatsimple
chatsimple.ai
Chatsimple, an AI agent for inbound sales & support who engages with your website visitors to understand their needs. It provides clear answers to their questions, showcasing the value your business offers, helps you follow up with personalized email and guides them towards making a purchase, if not then, soon or later. * Promotes your products and services * Makes sure quality leads flow in 24/7 to your CRM * Books meetings with the qualified leads * Understand your visitor's needs and wants * Convert leads with hyper-personalized email That's Chatsimple - The autonomous sales agent for your website
Twig
twig.so
Twig is an AI-powered tool designed to help users quickly and easily find the answers they need from technical documentation without having to spend hours sifting through endless pages of documents. The tool works by semantically analyzing documentation, knowledge bases, past support tickets, and other data sources to provide accurate responses to customers' complex questions. This significantly reduces the costs of customer support by up to 30%. Twig's AI models are trained on publicly available data, allowing it to find and recommend relevant responses to user questions with confidence. The recommended responses include citations that increase the trustworthiness of the response by showing users where to find additional information. Twig also helps support agents become more productive by automating tedious tasks and providing powerful tools that replace busy work with human empathy. It enables agents to improve the quality of customer engagement by bringing higher minimum standards on response quality and helping them notice potential risks in responses. Twig can integrate with most popular documentation and knowledge base products, and it sanitizes data, removing any personally identifiable information (PII) to ensure privacy protection. Twig is an AI tool designed to significantly enhance the customer experience by providing accurate, relevant, and speedy responses to technical questions.
Signpost
signpost.com
Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.
Tars
hellotars.com
Tars helps marketing and customer service teams optimize their conversion funnels, automate their customer service interactions, and redefine their customer experience using chatbots. On a Chatbot or Conversational Landing Page, visitors are greeted with an automated chatbot that starts a more human-like conversation on text, gives them only the relevant information about your product/service, and asks them for their contact information at the right time. With this approach users don't get overwhelmed by all the information listed on a typical static landing page and they are focused on having one conversation with the chatbot. This increases the chances of the user giving their information and turning it into a lead for you. Trusted by 500+ global brands like Vodafone, American Express, Bosch, University of California, Adobe, Daimler, and more. Tars hosts the biggest chatbot template library in the world with more than 950+ chatbot templates across industries and use cases.
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