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Feefo is a customer feedback platform designed to help businesses collect and manage verified customer reviews and ratings. It operates by sending automated email invitations to customers, encouraging them to share their experiences. This approach ensures that all reviews are from genuine customers, enhancing credibility and trustworthiness.

Key features of Feefo include its ability to customize how reviews are displayed on a website, offering options for rating percentages, text snippets, and star ratings. The platform also integrates with popular eCommerce platforms, allowing businesses to showcase customer reviews on product pages. This integration can improve SEO rankings by leveraging user-generated content.

Feefo employs a combination of AI and human moderation to safeguard against fake reviews, ensuring the authenticity of customer feedback. Additionally, it provides tools for managing negative feedback and offers insights into customer sentiments through detailed analytics. These features help businesses identify areas for improvement and build a strong reputation online.

Feefo's capabilities extend to campaign management and social sharing, making it easier for businesses to manage their online presence and engage with customers across multiple channels. The platform supports a range of integrations, including APIs and social media tools, facilitating seamless sharing of reviews and feedback. Overall, Feefo is a robust tool for businesses seeking to harness the power of genuine customer feedback to enhance their brand reputation and customer engagement strategies.

Feefo is more than a typical reviews company. Why? Because it collects reliable and constructive reviews from confirmed customers that businesses can use to truly discover what they’re doing right and where they can improve. Feedback that tells consumers what people like them feel about different products and services too. It supports 6,000+ brands in creating transparent, loyal relationships and delivering exceptional services that their customers can depend on—every time. Its bespoke artificial intelligence, smart profiling, review, and compliance solutions help boost client sales, grow customer bases, and cut churn. As a Google Partner, its clients can also improve their search and paid conversion rates. Feefo is proud to work with companies, large and small, from household names to local heroes. It is equally delighted to be trusted by millions of consumers worldwide.

Categories:

Business

SEO Tools

Review Management Software

Experience Management Software

Website: feefo.com

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