Directly

Directly helps enterprise customer support teams handle repetitive questions and spikes in demand by combining AI automation with on-demand human support. It identifies common customer issues and serves expert-written answers, while routing other inquiries to vetted experts with relevant product knowledge. The platform works with existing contact center systems, CRM platforms, and messaging applications, and can bring in agents when an issue needs further help. Support teams can use it across channels such as web, email, messaging, and IVR, with automatic language detection and AI-assisted support in more than 100 languages.

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