Delighted

Delighted is a versatile survey software designed to help businesses gather, analyze, and act on customer, product, and employee feedback. It offers a range of templates to create surveys that can be customized to fit your brand's design. Surveys can be distributed through various channels, including email, web, mobile, and physical locations like kiosks.

One of Delighted's key strengths is its advanced analytics capabilities. It features an AI-powered dashboard that allows users to visualize feedback, segment responses, and track Net Promoter Score (NPS) metrics. This includes comparing scores against industry benchmarks, identifying common keywords in responses, and generating presentation-ready charts. The platform supports numerous integrations, making it easy to incorporate surveys into existing workflows for product, marketing, and customer success teams.

Delighted's functionality is particularly useful for businesses looking to understand customer insights and improve their overall customer experience. By leveraging its robust analytics and distribution options, companies can efficiently collect feedback and turn it into actionable insights to drive growth and improvement.