ClearFeed

ClearFeed is an AI-powered platform designed to enhance team collaboration and customer support by integrating seamlessly with tools like Slack, HubSpot, and email services. It converts Slack channels into a unified queue of requests, using AI to flag messages that require a response. This integration allows teams to manage and update requests efficiently, streamlining communication and workflow.

One of ClearFeed's key features is its ability to schedule messages in Slack, enabling businesses to broadcast product updates and announcements at optimal times. It also provides real-time delivery notifications and a centralized dashboard for managing all stages of messaging. Additionally, ClearFeed facilitates a bidirectional sync between email and Slack, allowing users to receive and respond to emails directly from Slack. This integration includes features like triage channels for private collaboration and tracking the status of email queries.

ClearFeed also integrates with HubSpot, enabling the creation of tickets from Slack and facilitating real-time communication between customers and support teams. The platform includes a GPT-powered virtual agent that suggests answers to common queries, reducing the workload for support teams. Furthermore, ClearFeed offers a Slack-native CSAT survey tool that automates feedback collection, providing timely insights into customer satisfaction. This feature allows businesses to analyze and respond promptly to customer feedback, enhancing overall service quality.

ClearFeed's Agent Interactions feature allows support teams to interact with the ClearFeed agent directly within Slack, creating knowledge base articles, retrieving information, and more. This capability enhances workflow efficiency by providing context-aware answers and streamlining support operations.