BookingCenter

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BookingCenter is a hotel concierge and staff request/incident tracking app that lets guests submit requests and staff track, manage, notify, and report on them across devices.

Desktop App for Mac, Windows (PC)

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A powerful concierge tool for a hotelier's Guests integrated with a Request and Incident Tracking system for a hotel's Staff. BookingCenter can be used as a stand-alone system or integrated into MyPMS. Perfect for hotel staff to track and review guest & staff requests and maintenance logs. Whether these requests come during the booking process, pre-arrival, or while on-site. Whether ordering room service, housekeeping, or asking to book a massage, this mobile concierge means guests can communicate with you, explore your venue and your local area on any desktop or mobile device. No need to download anything. With a live dashboard and push notifications, Requests are tracked and detailed by your staff, meaning requests don't get 'lost'. Each User can be setup with 'notification' rules so that a manager, for example, can be notified if a Housekeeping requests hasn't been fulfilled in 45 minutes. Hotel Incident Reports area created automatically, with graphs showing relevant details. The system provides clear opportunities for training to improve guest services.

Categories: BusinessChannel Management SoftwareGuest Messaging SoftwareHotel Management Software

Website: bookingcenter.com

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