Page 5 - Top AssemblyAI Alternatives

Synth

usesynth.com

Synth is a comprehensive AI-powered solution for managing and leveraging business conversations. Synth transcribes, translates, and analyzes all your calls - be it sales calls, internal or external meetings, or call center calls and customer support interactions. Synth also provides automatic summaries of single or multiple calls. With its suite of advanced features like automated CRM data capture, multilingual transcription and translation, predictive analytics, and instantaneous insights delivered via Slack, Synth can your call data into actionable business strategies. Features: * Transcription and Translation: engage with international clients with transcription and translation services in over 50+ languages. * Automatic Call Summarization: Leverage Synth's ability to provide comprehensive summaries of single or multiple calls, turning extensive conversation data into concise, actionable points and automated reports and documents. * Automated CRM Synchronization: Keep your CRM updated with summaries, action items, and meeting details captured by Synth. * Real-Time Insights: Instantly obtain prospect information, company details, suggested questions, and call summaries via Slack. * Predictive Analytics: Harness data-driven insights on conversations likelihood and get tailored recommendations for your next steps. * Robust Security Compliance: Synth upholds security standards, Synth ensures the protection of your data and privacy. Use cases: * Power up Product Development: Capture and organize ideas with ease. Prioritizing Action Items; Summarize and Share Insights' * Streamline Marketing and Partnerships: Improve communication and collaboration with ease. Improve partnership meetings; Get everyone on the same page. * Streamline user research: Effortlessly capture and recall user insights. Understand users better; Summarize user feedback. * Make Data-Driven Investment Decisions: Effortlessly capture and recall key insights from pitch meetings and due diligence calls. Transcribe Pitch Meetings; Summarize Due Diligence Calls.

Performline

performline.com

PerformLine is a leading provider of compliance technology that empowers organizations to mitigate regulatory risk across their sales and marketing channels, including the web, calls, messages, emails, documents, and social media. PerformLine automates the path to discover, monitor, and mitigate consumer protection risks and ensure brand safety. The PerformLine SaaS platform features full workflow capabilities, real-time analytics, remediation, monitoring, and archiving while providing significant time and cost savings by automating compliance activities across channels and departments.

Language I/O

languageio.com

Language I/O's software enables monolingual (i.e., English-speaking-only) customer support teams to chat, email, and provide self-service support in over 100 languages in real-time. With its unique machine translation technology, it can get a team up and running with accurate, secure translations for a company and industry within 24 hours. Its GDPR-compliant and ISO-27001 certified software integrates with all major customer relationship management systems (CRMs) including Salesforce, Zendesk, and Oracle. By providing translations to customer service agents in the platforms they already use, it empowers them to respond to customer email and chat queries with the click of a button.

Infinity Portal

infinity.co

Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platform with granular visitor tracking capabilities. Infinity enables you to map the entire customer journey and unlock invaluable insights such as the campaigns, webpages, and exact keywords your customers engaged with before they pick up the phone. Pinpointing where call conversions are coming from will help you see the full picture when it comes to analyzing performance. You’ll be able to generate impressive ROI on your marketing spend by totally eliminating the guesswork around what is generating sales. The Infinity Hub is constantly evolving to empower users to create best-in-class customer experiences by enabling them to integrate with the latest versions of Google Ads, Google Analytics, Looker Studio, Hubspot, Salesforce and many more. We also integrate with Instagram and Facebook which means Infinity users can uncover additional value from their social ads. Our Conversation Analytics suite analyses all inbound and outbound calls, at scale, and offers vital insights into what is and isn’t resulting in positive outcomes. Agent ID provides granular insight into individual agent performance so you can create tailored training sessions geared towards creating seamless customer experiences. Some of the results we’ve helped our customers achieve include: 79% increase in conversions for Flight Centre 64% reduction in Customer Acquisition Costs (CAC) for Pendragon 50% reduction in call centre costs for Access Self Storage

Gridspace

gridspace.com

Gridspace is a world leader in speech and language AI. We teach machines to understand and speak human language. We handle billions of minutes a speech data per year, and are pioneers in voice technology and generative AI applied to language. Gridspace is an applied AI company and the creators of Grace. We build useful voice technology and AI software for contact centers. We have been serving leading contact centers for over a decade.

Voyc

voyc.ai

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.

EvaluAgent

evaluagent.com

Every engagement counts when it comes to understanding, elevating, and differentiating the Customer Experience (CX). EvaluAgent helps you improve CX by analyzing 100% of interactions – from calls and emails, to web chats, tickets, and social media. No stone is left unturned, giving you actionable insights to share with your organization and the ability to laser-focus QA efforts on must-monitor interactions and agent development. EvaluAgent helps businesses worldwide to: * Bridge the insight gap Identify must-monitor interactions with 100% coverage across channels, uncover insights with sentiment analysis and visualize progress with meaningful dashboards * Elevate their QA approach Reduce selection bias with auto-assigned interactions, use tried-and-tested scorecards, and automate QA scores with SmartScore * Deliver tangible CX improvements Integrate with an array of best-in-class WFM platforms and help agents improve by entwining coaching, learning and reporting for a truly joined-up approach * Engage and motivate their agents Empower agents with transparent access to their own data and targets, gamify recognition and rewards, and promote two-way communication all in one platform Think of evaluagent as your AI-powered QA co-pilot. Leverage intelligence from every interaction to understand, elevate and differentiate your customer experience at scale – all while never forgetting the value of the human touch.

Invoca

invoca.com

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable results powered by undeniable data. Invoca has raised $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: * Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% * Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% * Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50%