Hoory是AI驱动的客户支持助手,可帮助您的业务自动化客户通信,并提供24/7的支持,并以零延迟为零,将每次互动变成完美的客户体验。在对话式AI,机器学习和自然语言处理的支持下,Hoorory超越了自动化。它了解客户意图,提供相关答案并提高客户忠诚度,同时节省时间并降低业务成本。除了其先进的AI功能外,Hoory还可以作为共享收件箱加倍,为您的代理商提供了与客户交流的无缝方式。 Key Features ● Inbox Take charge of all your customer communications through this complete management system where you can - carry out and keep track of all customer interactions - have your agents take over conversations from your AI assistant - access your customers’ conversation histories and other data (including contact information, location and other identifiers) - filter conversations by tags, query status, assignees, location, etc. - analyze users’ browsing and activity history to better understand their journey - organize conversations by adding tags and notes - mark priority conversations with a star to better identify your select users ● Training Train your AI assistant to provide accurate and efficient support to your customers - identify common customer queries and teach Hoory to provide instant responses for each question - make conversations more interactive and purposeful by adding buttons, links and images - add personalization to each interaction by having Hoory use customers’ name, reference their location, etc. ● Team Collaboration Invite team members to utilize your AI assistant together and support customers协作。管理个人权限并将特定任务分配给合适的专家。 ●可自定义的小部件风格的hoo里可以通过命名小部件来匹配您的品牌标识,从而选择了许多头像选项之一并设置正确的配色方案。 ●语音识别,通过让您的AI助手轻松将语音转换为文本,反之亦然,为您的客户提供了更多的沟通选择。即将到来的功能●人们通过高级搜索访问People应用程序中的整个客户群,以查看和管理与最终用户的所有互动。 ●在多语言市场上工作的多语言支持?在创建单个对话时,通过一次培训多种语言,以100多种语言提供客户支持。 ●表格收集更多的客户信息,并通过使用对话触发正确的数据收集表格,从您的AI助手中获得更多信息。 ●实体通过创建自定义实体并使您的AI助手在客户查询中识别这些实体(例如国家,电子邮件,电话号码,帐号等),并允许您的AI助手来提供更高的个性化,并根据这些实体采取有条件的措施。 ●对话让您的助手进行多步对话,并与客户进行引人入胜的对话。